What is the difference

Discussion in 'Employment & Jobs' started by drivinginstructor, Aug 8, 2008.

  1. drivinginstructor

    drivinginstructor New Member

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    Aug 8, 2008 #1
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    Hi guys,

    What is the difference between 1st Line Support, Helpdesk Support and Desktop Support? What is easier to get into. Anyone currently studying MCDST applied and got a job yet?

    Thanks
     
    Certifications: CIW Web Master Designer
  2. Kitkatninja
    Highly Decorated Member Award 500 Likes Award

    Kitkatninja aka me, myself & I Moderator

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    Aug 8, 2008 #2
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    To be honest, terminology. They are relatively all the same, however what you actually do will vary a little company to company (depending on what the company does, eg an ISP will deal with different support calls compared to say PC world, etc...).

    -Ken
     
    Certifications: MSc, PGDip, PGCert, BSc, HNC, LCGI, MBCS CITP, MCP, MCSA, MCSE, MCE, A+, N+, S+, Server+
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