What call logging system do you use at work?

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What call logging system do you use at work?

 

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I now use Supportworks! although i have previoulsy used 'Servicecentre', 'Heat' + 'Teseract'

 

We have a call logging system as work I will get back to this post and find out tommorow

The computer that is for the call logging system just gathers dust though being such a small company

I think it might be called "Ace"...

 

We use WebHelpDesk

http://www.webhelpdesk.com/

 

Remedy here, a few places I have worked at have used it.

 

yeh we use remedy also.

 

We use Sysaid

 

We use BugTracker.net but user queries are hardly ever added to it, its more for the IT department to track 'big project' tasks.

I'd like our users to have access and log problems through it etc because it would actually mean problems and fixes would be properly documented and tracked and creating the IT wiki (which is one of my current tasks) wouldn't be such a monumental pain in the arse.

 

Remedy seems popular in the states i have several friend who are Remedy consultants.

 

Hornbill here also known as Supportworks. Had this on my previous job which led to my current job. If I hadn't use it previously I would probably would not have been hired on a contract basis initially on my current post.

Used alot of in-house logging system as well prior to that.

 

Infra here.

 

Hornbill SupportWorks here!

 

HP OpenView Servicedesk here.

 

Spiceworks here - I can't fault it for small firms/IT depts

 

I've used a Cisco CRM solution for call logging before as well as a few others. The Cisco product was going to be used company wide for all departments and the help desk got to be the lucky ones that rolled it out first. I recall it being a nice solution but it was constantly down and we had to use notepad to record all of our calls for hours at a time.

 

They use Track-It (Numara) where I work. I say 'they' - I don't do support, yet have an account which I'm supposed to check but never do

 

used to be sunrise but its now something called zendesk

 

We're using Spiceworks as well - although when business improves we'll probably look at another package.

NB

 

LANDesk ITBM