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What call logging system do you use at work?

Discussion in 'Employment & Jobs' started by supernova, Mar 22, 2010.

  1. supernova

    supernova Gigabyte Poster

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    What call logging system do you use at work?
     
    Certifications: Loads
    WIP: Lots
  2. Asterix

    Asterix Megabyte Poster

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    I now use Supportworks! although i have previoulsy used 'Servicecentre', 'Heat' + 'Teseract'
     
  3. Alex399

    Alex399 Byte Poster

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    We have a call logging system as work I will get back to this post and find out tommorow :D

    The computer that is for the call logging system just gathers dust though being such a small company :blink

    I think it might be called "Ace"...
     
    WIP: A+, N+, MCP, MCDST
  4. westernkings

    westernkings Gigabyte Poster

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  5. Bri1981

    Bri1981 Byte Poster

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    Remedy here, a few places I have worked at have used it.
     
    Certifications: See signature
    WIP: MBA entry diploma
  6. danielno8

    danielno8 Gigabyte Poster

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    yeh we use remedy also.
     
    Certifications: CCENT, CCNA
    WIP: CCNP
  7. Gingerdave

    Gingerdave Megabyte Poster

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    WIP: MCSA 2012
  8. wagnerk
    Highly Decorated Member Award

    wagnerk aka kitkatninja Moderator

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    Use to use Supportworks at my last place, like it alot :)

    However currently use Spiceworks, but in the process of moving over to OP Smartdesk (as it's FITS/ITIL compatible).

    -Ken
     
    Certifications: CITP, PGCert, BSc, HNC, LCGI, PTLLS, MCT, MCITP, MCTS, MCSE, MCSA:M, MCSA, MCDST, MCP, MTA, MCAS, MOS (Master), A+, N+, S+, ACA, VCA, etc... & 2nd Degree Black Belt
    WIP: PGDip
  9. Josiahb

    Josiahb Gigabyte Poster

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    We use BugTracker.net but user queries are hardly ever added to it, its more for the IT department to track 'big project' tasks.

    I'd like our users to have access and log problems through it etc because it would actually mean problems and fixes would be properly documented and tracked and creating the IT wiki (which is one of my current tasks) wouldn't be such a monumental pain in the arse.
     
    Certifications: A+, Network+, MCDST, ACA – Mac Integration 10.10
  10. supernova

    supernova Gigabyte Poster

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    Remedy seems popular in the states i have several friend who are Remedy consultants.
     
    Certifications: Loads
    WIP: Lots
  11. bokawel

    bokawel Bit Poster

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    Hornbill here also known as Supportworks. Had this on my previous job which led to my current job. If I hadn't use it previously I would probably would not have been hired on a contract basis initially on my current post.

    Used alot of in-house logging system as well prior to that.
     
    Certifications: BEng Computing, Java Cert, A+, MCDST
    WIP: MCITP: Enterprise Desktop Support
  12. Fergal1982

    Fergal1982 Petabyte Poster

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    Infra here.
     
    Certifications: ITIL Foundation; MCTS: Visual Studio Team Foundation Server 2010, Administration
    WIP: None at present
  13. AgentDRL

    AgentDRL Nibble Poster

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    Hornbill SupportWorks here!
     
    Certifications: ITIL v3, A+, Network+
  14. Shadowrunner

    Shadowrunner Nibble Poster Premium Member

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    HP OpenView Servicedesk here.
     
    Certifications: GCSE IT
  15. BrizoH

    BrizoH Byte Poster

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    Spiceworks here - I can't fault it for small firms/IT depts
     
    Certifications: CCNA, CCNA Security
    WIP: CCNP
  16. gosh1976

    gosh1976 Kilobyte Poster

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    I've used a Cisco CRM solution for call logging before as well as a few others. The Cisco product was going to be used company wide for all departments and the help desk got to be the lucky ones that rolled it out first. I recall it being a nice solution but it was constantly down and we had to use notepad to record all of our calls for hours at a time.
     
    Certifications: A+, Net+, MCDST, CCENT, MCTS: Win 7 Configuring, CCNA
  17. zebulebu

    zebulebu Terabyte Poster

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    They use Track-It (Numara) where I work. I say 'they' - I don't do support, yet have an account which I'm supposed to check but never do :biggrin
     
    Certifications: A few
    WIP: None - f*** 'em
  18. Richie1888

    Richie1888 Byte Poster

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    used to be sunrise but its now something called zendesk
     
    Certifications: See Sig
    WIP: Security+
  19. Notes_Bloke

    Notes_Bloke Terabyte Poster

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    We're using Spiceworks as well - although when business improves we'll probably look at another package.

    NB
     
    Certifications: 70-210, 70-215, A+,N+, Security+
    WIP: MCSA
  20. SimonD

    SimonD Terabyte Poster Moderator

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    LANDesk ITBM
     
    Certifications: CNA | CNE | CCNA | MCP | MCP+I | MCSE NT4 | MCSA 2003 | Security+ | MCSA:S 2003 | MCSE:S 2003 | MCTS:SCCM 2007 | MCTS:Win 7 | MCITP:EDA7 | MCITP:SA | MCITP:EA | MCTS:Hyper-V | VCP 4 | ITIL v3 Foundation | VCP 5 DCV | VCP 5 Cloud | VCP6 NV | VCP6 DCV | VCAP 5.5 DCA
    WIP: VCP6-CMA, VCAP-DCD and Linux + (and possibly VCIX-NV).

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