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Virgin Media Network Blackout

Discussion in 'The Lounge - Off Topic' started by Miro, Jan 7, 2009.

  1. Miro

    Miro Byte Poster

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    It happen to me avarage once per month. I just can not connect to internet. There is just no signal in the cable. I have got Virgin Media cable broadband. I have got Motorolla modem which is farther connect to Belkin router. I have got network of two PC's. The LAN works fine but the WAN ( I mean Internet) just is not there. When I call them they always says it should be ok, but it is not.
    Yesterday I had no internet from 1pm till 2am.
    Does it happen to you?
    I think it might be problem with theirs DNS servers.
     
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  2. UKDarkstar
    Honorary Member

    UKDarkstar Terabyte Poster

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    Never knew virgins suffered from blackouts ! :p
     
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  3. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

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    Can you ping anything on the internet by IP address when you are having problems browsing the web?
     
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  4. Arroryn
    Honorary Member

    Arroryn we're all dooooooomed

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    How far are you from your local exchange? Did you reset your routers / refresh your network settings in that time?

    Do you have any other services from Virgin Media (phone, TV) and were they affected?

    I have to say, I've been a customer of theirs for 2 months and (touch wood) it's been tip-top service all the way.
     
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  5. drum_dude

    drum_dude Gigabyte Poster

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    Are you clutching at straws?

    Have you asked Virgin to send you out a replacement modem?
     
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  6. drum_dude

    drum_dude Gigabyte Poster

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    No exchanges involved with cable. It's a coax line to a junction box then fibre all the way to the UBR.
     
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  7. drum_dude

    drum_dude Gigabyte Poster

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    If the lights are flickering way - the activity light - on the Motorola then the service is fine! BUT I wouldn't discount the Belkin. I had a Linksys router a few years back that used to cut me off once in a while as it's memory would run out of...er...memory! The result being that the router would crash - the switch was ok as the LAN was still operational. Either a wait of 10 minutes would sort it or - even quicker - a pull the power plug out would get things up and running again.

    Next time it happens, reboot the Belkin! Trouble is with Virgin is that once they find out you have a router behind the CM they will not want to help - unless it was supplied by them of course!
     
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  8. zebulebu

    zebulebu Terabyte Poster

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    Pound to a penny you can resolve your problem by switching to a different upstream.

    Go to: http:\\192.168.100.1 - this will bring up the web config page for your modem.
    Click on the 'Configuration' menu item - you will see an entry marked 'Upstream Channel ID'. Note what this is currently set to, then try changing it to 1, 2, 3, 4 or 5
    Reboot the modem to apply changes.
    If it doesn't work, try another number from 1-5 until you get service back.

    The upstream you are on is oversubscribed - As soon as Virgin took over from Telewest this began happening to me regularly (within a month of them taking over). I had to do this about once a month for eight months - it fixed the problem temporarily every time - until the upstream I chose got rinsed too. They finally fixed the issue for good last summer by replacing the UBR (router) I connect through at the head end. Its all about them squeezing as many customers onto their service as they possibly can.
     
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  9. drum_dude

    drum_dude Gigabyte Poster

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    Luckily Zeb, its all been fine at this end! We get a very good service from Virgin - touch wood :oops:
     
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  10. wagnerk
    Highly Decorated Member Award

    wagnerk aka kitkatninja Moderator

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    I've been a customer of NTL/Virgin for over 5 years and apart from 3 times, my connections been solid. I did have a problem at my parents place where it was actually the the box that joins the external cable (the black one) to internal cable (the white one) that caused internet outtages - the box wasn't installed correctly.

    -Ken
     
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  11. flounder10

    flounder10 Nibble Poster

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    I have recently, in the past few weeks experienced this a couple of times.

    @ Zeb - i tried locating the menu options that you are referring to about the channel upstream, but i don't seem to have the option to change this channel. Im not sure if it is because i have one of their newer modems (Scientific-Atlantic WebStar) instead of the older Motorola ones.

    Apart from the couple of outages recently.... not had a problem before in years
     
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  12. Miro

    Miro Byte Poster

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    It happen again today but this time I had resolved the problem by going to
    http:\\192.168.100.1 - web config page for Motorola modem.
    And I have chenged the channel from 2 to 4 and it works now:D
    as Zebulebu said
    "Pound to a penny you can resolve your problem by switching to a different upstream."

    Thank you to all for help.:respct
     
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  13. zebulebu

    zebulebu Terabyte Poster

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    No problem - glad I could help. You should note that it may happen to you again - even on your 'new' upstream, so be prepared to do a bit of upstream musical chairs for the next few months whilst they sort it out :biggrin
     
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