Users,arrrrgh!

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more or less like you... laptops are always wanted instantly! and people just think we keep spares of everything in our little stockroom!

 

After a month of rolling out a new Citrix server (keeping the old one, of course, so that even the slowest on the uptake can be serviced) today we killed the old 'un.

This pompous spoiled kid (he's 50 I suppose) of a manager complains that he can't log in. Having been shown, taught, almost beaten with the way he should be logging in complained in the strongest terms to '[email protected]' that the IT department weren't answering his cries for help.

I watched the emails as the IT director, followed by the MD, General Manager, Finance Director and HR Director all suggested that he follow the instructions given to him in the earlier emails that they had all received from the IT dept.

Ack, I needed that today!

J.

 

School, Users = Teachers and Kids, 'nuf said!

 

infact those should be the worst users! - i remember when i was in school we used to hack the server!

 

Yep user ignorance is bliss

 

I find that the ‘basic’ users are the easiest to deal with as they at least try to listen sometimes!

The worst as you all know are the users down ‘power corridor’ who think that the rules don’t apply to them. Over the last few weeks I have configured around 20 Dell Latitude laptops for all the managers who ‘need’ them (like they need their BMW’s to drive to and from work – I drive to all our sites everyday, do I get a company car? Exactly, but that’s another story) and every single one I have had back in the department for something or other.

What part of ‘Under no circumstances should users install software’ do they not understand?

Also I (in my own time at home) created a video with camtasia to show users how to setup a VPN connection at home to connect to our network via the citrix servers. I did this as my dumbed down paper version was too advanced for them. Could they connect? Nope, in the end the MD said “It would be best if IT could set this up, possibly out of work time or something…”

Great.

 

I asked a remote user to uninstall a piece of software that he was trying to run, so he took the CD out and told me he'd done it...

 

thats funny!

 

It's scarey!