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trouble ticket on the intranet tru webserver

Discussion in 'Web Development & Web Hosting' started by fs, Feb 7, 2012.

  1. fs

    fs Bit Poster

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    Hi,

    I need advice for a trouble ticket system trough webserver for an intranet (part of wan with internet access through a gateway, with windows srv 2003). I don't have experience in programming but eager to learn :biggrin. At this stage I am not considering freeware software for privacy concerns and because I'd like to learn a bit by myself. If needed, I might in the future consider some well-know and trustworthy commercial software though (even opensource).

    Prior, the internal staff visit a webpage on the intranet, register for an account with a password and company email address. Get an email notification and confirm the account, then they can submit their requests with a web form (they should be able to keep track of their numbered trouble ticket. A plus would be the historical).Those requests go to the helpdesk (even for further assignment to others helpdesk operators/technicians). I'd like to avoid emailing directly to the helpdesk. I read about cms and modules, but honestly I have no clue from where to start. :rolleyes:

    Thanks in advance for any advice
    fs
     
    Certifications: HNC
    WIP: COMPTIA A+ CCNA
  2. wagnerk
    Highly Decorated Member Award

    wagnerk aka kitkatninja Moderator

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    Don't know why you just don't use Spiceworks. However if you need/want something that is ITIL/FITS compatible, then you'll have to pay for the product (haven't found any free/opensource versions).
     
    Certifications: CITP, PGCert, BSc, HNC, LCGI, PTLLS, MCT, MCITP, MCTS, MCSE, MCSA:M, MCSA, MCDST, MCP, MTA, MCAS, MOS (Master), A+, N+, S+, ACA, VCA, etc... & 2nd Degree Black Belt
    WIP: PGDip
    Boffy likes this.
  3. fs

    fs Bit Poster

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    Thanks for you answer. Any advice on commercial software? What about if I want to do by myself? Regards
    Fs
     
    Certifications: HNC
    WIP: COMPTIA A+ CCNA
  4. wagnerk
    Highly Decorated Member Award

    wagnerk aka kitkatninja Moderator

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    On commerical software, based on experience the one that I wish that I could have at my current place would be Hornbill. However, the one that I found that meets all my current needs (including the usability factor) within an affordable price tag would be Richmond.

    If you go in it yourself, there are a wide variety:

    Spiceworks (see above)
    Hesk
    Sharepoint with the helpdesk template
    ISS

    And plenty more out there.
     
    Certifications: CITP, PGCert, BSc, HNC, LCGI, PTLLS, MCT, MCITP, MCTS, MCSE, MCSA:M, MCSA, MCDST, MCP, MTA, MCAS, MOS (Master), A+, N+, S+, ACA, VCA, etc... & 2nd Degree Black Belt
    WIP: PGDip
  5. fs

    fs Bit Poster

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    Wow! thanks a lot. I start working on it.
    Regards
    fs
     
    Certifications: HNC
    WIP: COMPTIA A+ CCNA
  6. TerryScott

    TerryScott New Member

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    If you do decide to go commercial in the future, I recommend focalscope.com. It is an email ticket help desk software and they even have a free startup you can use to really give the software a workout to see if it meets your needs.
     
  7. mtalk

    mtalk New Member

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    If you are looking for quality helpdesk you can try out Vision Helpdesk, I am personaly using this software very proffessional and easy to customize as per requirement. Available on Cloud Hosted solution as well.
     

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