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This is driving me nuts (NOT steering wheel )

Discussion in 'A+' started by Peter, Nov 30, 2004.

  1. Peter

    Peter Byte Poster

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    I keep getting errors from internet explorer, Internet explorer has encountered a problem and needs to close.

    I click on to see data click here button and it says (error signature)

    AppName: iexplore.exe AppVer: 6.0.2900.2180
    ModName unknown

    ModVer:0.0.0.0 offset: 00000000

    Then I click on to view technical information about the error report click here

    and get Exception Information

    Code: 0x0000005 Flags 0x00000000
    Records: 0x0000000000000000 Address: 0x0000000000000700

    Please help as I do not know where to start.
     
    Certifications: Elec & Eelc Eng A+
    WIP: CCNA-CCNP
  2. punkboy101
    Honorary Member

    punkboy101 Back from the wilderness

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    Have you tried reinstalling IE? I seem to remember having a similar problem, and that worked.


    Unfourtunatly I cannot remember the exact error message :oops: , but then again, working with uncle bill's best, I see lot's of em. lol :)


    EDIT: or perhaps just install Firefox, you won't be sorry :biggrin :D
     
    Certifications: CCNA
    WIP: Nada
  3. Luton Bee

    Luton Bee Kilobyte Poster

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    What about plugins? Have you installed any recently that may have been around the time this started?
     
    Certifications: MCSE, MCSA, MCP, A+, Network+ C&G ICT
    WIP: CCNA
  4. Jakamoko
    Honorary Member

    Jakamoko On the move again ...

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    HERE'S a quick link I found m8 - might help.
     
    Certifications: MCP, A+, Network+
    WIP: Clarity
  5. Bluerinse
    Honorary Member

    Bluerinse Exabyte Poster

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    I googled this error and found quite a lot of people using XP SP2 were getting this error but couldn't really find a definitive fix for it. Could be something to do with the new security enhancements :hhhmmm that M$ have developed!

    I would run every malware scanning app that you can get your hands on, SpyBot S&D, Adaware, Spyware Sweeper and you might want to run Highjackthis and post your findings on one of the forums that specialise in trying to keep up with the miriad of new variants hitting the net etc etc.

    In my experience it is the browser hijackers that load IE plugins such as search bars that cause these type of problems.

    Malware has already reached the point that in some circumstances, the only way you can be sure that you are not infected anymore is to do a complete re-install.

    Keep us informed as to your progress please,

    Pete
     
    Certifications: C&G Electronics - MCSA (W2K) MCSE (W2K)
  6. Peter

    Peter Byte Poster

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    Thanx guys,

    I tried a few things and I think my iexplorer.exe file could be missing. if so how can I replace it.:cry:
     
    Certifications: Elec & Eelc Eng A+
    WIP: CCNA-CCNP
  7. Jakamoko
    Honorary Member

    Jakamoko On the move again ...

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    There is a repair option for IE if you go to Control Panel> Add/Remove Programs>Windows Components (if I recall correctly)


    If you run through that, you will be able to run the installation again, butI think you'll need your Windows CD handy.

    HTH :D
     
    Certifications: MCP, A+, Network+
    WIP: Clarity
  8. Peter

    Peter Byte Poster

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    Thanx M8,

    I found this does it make sence

    CAUSE

    This problem occurs because one of the following browser helper objects (BHO) is installed on your computer: •BuyersPort•Morpheus•Morpheus Shopping Club•WURLD Shopping CommunityAdditionally, you logged on to the computer with a limited user account. The BHO tries to modify certain system files and Windows Registry entries that require administrative credentials to access. As a result, when the BHO cannot access these files and registry entries, Internet Explorer stops abruptly.
    RESOLUTION

    To resolve this problem, remove the BHO from your computer. For information about how to remove the BHO, contact the manufacturer of the program.

    For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
     
    Certifications: Elec & Eelc Eng A+
    WIP: CCNA-CCNP
  9. AJ

    AJ Administrator Administrator

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    IMHO

    = Spy/Malware

    Get rid of it either Adaware here or Spybot search and destroy here

    Either or both of these should get rid of the little nasties
     
    Certifications: MCSE, MCSA (messaging), ITIL Foundation v3
    WIP: Looking at doing ..................
  10. tripwire45
    Honorary Member

    tripwire45 Zettabyte Poster

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    Download both and use both. Apparently someplace you visited on the web didn't like you very much.
     
    Certifications: A+ and Network+
  11. Bluerinse
    Honorary Member

    Bluerinse Exabyte Poster

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    Even Microsoft are now recommending Spybot S&D and Ad-Aware to de-infest thier browser :ohmy

    The following is from http://support.microsoft.com/?kbid=831432

    Use an automated removal tool

    Some non-Microsoft tools exist that may be able to remove the deceptive software program. Some of the companies that provide spyware or unauthorized adware removal programs include the following companies:

    •Ad-Aware

    For more information about Ad-Aware, visit the following Lavasoft Web site: http://www.lavasoft.de/ms/index.htm

    •Pest Patrol

    For more information, visit the following Pest Patrol Web site: http://www.pestpatrol.com/

    •Spybot Search and Destroy

    For more information, visit the following Spybot Web site: http://www.safer-networking.org/microsoft.en.html

    Pete

    PS Pest Patrol looks good but is not a freeby :cry:
     
    Certifications: C&G Electronics - MCSA (W2K) MCSE (W2K)
  12. Gaz 45

    Gaz 45 Kilobyte Poster

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    Install Firefox?
    That'll fix it!
     
    Certifications: MCP (70-229, 70-228), MBioch
    WIP: MCDBA (70-290)
  13. tripwire45
    Honorary Member

    tripwire45 Zettabyte Poster

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    Wish there was a way to uninstall Internet Exploder. :dry
     
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  14. punkboy101
    Honorary Member

    punkboy101 Back from the wilderness

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    trip, follow this link,

    http://www.certforums.co.uk/forums/showthread.php?t=2102

    And you will find a link to a tool that Pete kindly provided when I was having problems with my old man's machine and IE. Not that you would want to remove it compltely, but tis a useful tool for sure! [​IMG]

    HTH [​IMG]
     
    Certifications: CCNA
    WIP: Nada
  15. Peter

    Peter Byte Poster

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    Just my luck, I followed the link and it is not used for XP

    But thanx anyway.:D
     
    Certifications: Elec & Eelc Eng A+
    WIP: CCNA-CCNP
  16. tripwire45
    Honorary Member

    tripwire45 Zettabyte Poster

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    Heck, I even *responded* in that thread. :oops:
     
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  17. Peter

    Peter Byte Poster

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    I have installed firefox and it seem to be good and solved the problem now I have two web browsers,
    so the problem is definatly eith Internet explorer,
    [​IMG]IEXPLORE is dead.

    Thanks M8
     
    Certifications: Elec & Eelc Eng A+
    WIP: CCNA-CCNP
  18. Bluerinse
    Honorary Member

    Bluerinse Exabyte Poster

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    Firefox is good for sure as long as you are not suffering from it's memory leak problem :cry: but you will still need the functionality of IE for sites which use active x controls such as Windows Update for example!

    Pete
     
    Certifications: C&G Electronics - MCSA (W2K) MCSE (W2K)
  19. englam

    englam New Member

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    Hi Peter, I have also gotten the following error on my Internet Explorer (Win XP O/S) some days back. The error signature is exactly the same as what you have gotten. Manage to get it back up and running again. Maybe you can also explore on the steps which I have taken

    1) download and install "WindowsXP-KB888113-x86-ENU"
    2) IE will now say that an add-on was running when the problem occurred. The add-on listed on my PC is "sfg_54dd.dll" from "(Not verified) SafeGuard Corporation"
    3) Click on the Advanced button in the message box, select the "SafeGuard Protect PCS..." and select the Disable option
    4) Close everything and IE will start properly the next time

    Alternatively
    1) Right click on the IE icon on your desktop, select Programs and click on Manage Add-ons...
    2) Look for the add-on "SafeGuard Protect PCS..." and disable it.
    This can also resolve the problem

    Following is the error message which IE has displayed after I install the Win XP patch. It looks more informative now. Hope you can also get your IE working soon

    AppName: iexplore.exe AppVer: 6.0.2900.2180 ModName: sfg_54dd.dll
    ModVer: 2.0.0.0 Offset: 00016fa0
     
  20. nugget
    Honorary Member

    nugget Junior toady

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    Do either of you guys happen to be running the SafeGuard program from Ultimaco?

    I was just wondering if you have had any other problems? I've had 6 laptops go down on me in the past few months due to 'faulty hard disks'. All the laptops were running SafeGuard and the hdd's were making a hell of a racket before they died and couldn't be found, which was why I thought bad hdd's so I replaced them all. I recently reformatted the 'bad' hdd's only to find they run ok now, just like they should:x.

    I now realise that SafeGuard had somehow corrupted the mbr, which is why I'm asking.:oops:
     
    Certifications: A+ | Network+ | Security+ | MCP (270,271,272,290,620) | MCDST | MCTS:Vista
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