Things that bug you at work...

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I'd like to add, users who try and suggest to you how to fix certain problems. Have you tried this or that?
I appreciate you have a computer at home an there was this one time... You installed a driver! But please; really, just don't try advise me!
The same guys that think they know more than you for some obscure reason, or the idiots who "have a mate who works in IT" and he knows more than you because he fixes laptops in pc world!

 

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Quoted for ABSOLUTE truth. This annoys the **** outta me - more than anything else in IT. I can put up with it for about eight nanoseconds before wanting to slap them upside the head with a frickin keyboard

 

My IT department.

I need access to the web. Stopping my permissions every 6 months and making me fill out a form for every site I need access to is a load of boll0x. I don't know what problems I'm going to run into and have to search for!

Part of my function is R&D for software ergo I need local admin rights to install said software. Taking my rights away every six months is a load of...

When I ring to say that the Internet site is down and customers are complaining they can't access their statements I don't expect you to take an hour long coffee break and then finish early telling me it isn't a priority as it's not affecting core operations. Without customers we have no core operations.


I really could go on about the IT department and their helpfulness to the business as unfortunately they seem to forget they are there as a support function to enable the business not as an obstacle to the company's success.

 

A user logs a call saying a new laptop of less than a year is now no longer displaying any imagery on the screen. However, when asked what happened they say don't know turned it on just today and find out it's not working.

I actually had a user that delibrately damaged her AC adapter cable that plugs into the power unit of the laptop and lied she does not know what happened to it. The funny thing is that a call was logged a day ago saying three keypad are missing from the laptop as her child reached and snapped it.

To cut a long story short, she did the above to get it fixed as I told her it's not covered under warranty by carelessness type of damage.

Another one is users that get a new blackberry and want you to give them a tutorial on how to work it from basics to enternity. A walking and talking user manual. Please, don't start me off

 

We have a sure fire way of making our (internal) customers keep this crap to a minimum. We bill them on an hourly rate for the effort it takes to complete the spec. The moment we hit the budget (providing going above that is their fault - ie spec creep) we start holding our hand out for more.

They hate spending one iota of their precious budget on developing/amending the software more than they have to. They very quickly learn to prioritise what they want.

That said, I'm working on a project right now thats annoying the hell out of me for just this reason. 1 spec delivered (with acceptable spec creep). 2 variations to the original spec bought and paid for (number 2 is in dev) - they are still asking for more. Oh, and its not even released to live yet.

The kicker has to be their request to change functionality into something very close to what was in the original spec, which they asked us to change at the first review meeting.

 

This is then of course followed by 73 copies of the same document being printed because they were dense enough to continue to send the damn thing to print even when it wasn't working.

We've had better than that a few times, clients telling us how to fix problems. "your spam filter keeps catching my emails, can't you just whitelist anything from a hotmail address?" the guy actually claimed to be an IT consultant!

 

Oh, you're one of "those users" that all the rest of us are talking about, aren't you?

 

This bit had me PMSL

 

Users


and


Management


Seriously though, I can deal with just about everything mentioned here. What I really have a problem with is time or the lack of it and unrealistic expectations of how long things will take.

This too, plus the fact that a lot of the time it only gets implemented because a highly paid consultant was asked to give an opinion on your suggestions (which he agreed with) even after you suggesting it 15 times already.

I know you now, you're really Jonny MacGyver.

 

...it certainly reads that way!!

My moment of "WTF" was a user who asked for a screen to be changed, it was a horrible old CRT jobby, this was duly done for a shiny TFT...it was then my fault that they couldnt compress a file in XP ...obviously!

 

You could have told them that it was already compressed as XP does that automatically due to having less space to work with in the TFT than the CRT.

 

..don't, she'd have made me change the screen back to the crt, you forget how heavy a 19" CRT is!!!

 

1. People that ask you for pirated software or porn
2. People that bring pirated software to work and ask you to install it onto there system

Today I was told by one of the Managers that I was being difficult because I wouldn't install a pirated copy of autocad onto 5 computers .