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The Learning Group

Discussion in 'Training & Development' started by andy2510, Feb 10, 2012.

  1. andy2510

    andy2510 Bit Poster

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    Hi.

    Has anyone here studied with The Learning People?

    If so, are exams included in their packages (like Computeach's are), or are they to be purchased separately?

    I hope it's the former because after forking out the best part of a grand for the A+ 2009, N+ 2009 and Microsoft Windows 7 Desktop Service Technician courses I can't afford the exams.

    Cheers in advance

    Andy
     
  2. Notes_Bloke

    Notes_Bloke Terabyte Poster

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    Hi andy2510,

    You probably should have read the T's & C's before enrolling.

    If you had, you would have seen in section 8.1 the following:-

    Sorry to be the bearer of bad news:eek:

    NB
     
    Certifications: 70-210, 70-215, A+,N+, Security+
    WIP: MCSA
  3. andy2510

    andy2510 Bit Poster

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    Surely if you are doing a course then the exacts are a must purchase rather than a may elect to purchase!

    Might as well just bought the books rather than this package.

    At least I'm still in the 14-day cool-off period in the T & C's I received in the introduction email as a PDF file.

    Cheers anyway :(

    BTW - I was responding to a "special offer" from a Totaljobs email so I didn't see the T & C's - plus I studied with Computeach before which included the exams fees in it's package so it was a previous-experience assumption that exam fees are included with this lot as well.
     
    Last edited: Feb 10, 2012
  4. Notes_Bloke

    Notes_Bloke Terabyte Poster

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    Hi andy2510,
    Have they sent you your log in details yet? If so, have you logged on to the Online Learning System yet?

    Because according to clause 4.5, if you have they won't refund.

    NB
     
    Certifications: 70-210, 70-215, A+,N+, Security+
    WIP: MCSA
  5. Notes_Bloke

    Notes_Bloke Terabyte Poster

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    Personally, I would also be wary of a company whose T's & C's were peppered with half a dozen or so spelling mistakes.

    NB
     
    Certifications: 70-210, 70-215, A+,N+, Security+
    WIP: MCSA
  6. andy2510

    andy2510 Bit Poster

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    Hi NB.

    It seems I have been sent a different set of T & C's, because clause 4.5 in the email copy reads:

    There's some ambiguity between the website set of T & C's, and the set I was sent. I imagine by law the one's sent to me are the binding set.

    I hope!

    Andy
     
  7. Notes_Bloke

    Notes_Bloke Terabyte Poster

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    Yes there is some ambiguity.

    These are the ones from the website:-

    Does your copy still contain the typo's? For example:- gaurantee, unmistakeable:rolleyes:

    NB
     
    Certifications: 70-210, 70-215, A+,N+, Security+
    WIP: MCSA
  8. andy2510

    andy2510 Bit Poster

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    I would normally too - I wish I saw them before calling now. The welcome email wasn't great either. It was only because I had a genuine mailshot email from Totaljobs.com that I went for this (get A+ and Win7 DST together and get N+ free) that I called them up. You live and learn I suppose....

    I can't afford to do the exams or lose the £1000 - especially as I have no income (wages or other benefits) coming in... and a baby coming in July! Should not have called up at all now but I thought I needed to get some later exams under my belt.

    Hope I don't have a fight on my hands before I get my money back.
     
  9. andy2510

    andy2510 Bit Poster

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    Gaurantee has been fixed but unmistakeable is still there. Interestingly, unmistakeable is listed as a valid word in the Firefox UK English dictionary!!
     
  10. Notes_Bloke

    Notes_Bloke Terabyte Poster

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    Yes I've made my fair share of mistakes in the past:rolleyes:

    Hope you get it sorted, mate.

    NB
     
    Certifications: 70-210, 70-215, A+,N+, Security+
    WIP: MCSA
  11. andy2510

    andy2510 Bit Poster

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    Cheers - I'll keep you updated!
     
  12. SimonD

    SimonD Terabyte Poster Moderator

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    Afraid I have never heard of the company before. Probably best getting a refund and doing some home study then.
     
    Last edited: Feb 11, 2012
    Certifications: CNA | CNE | CCNA | MCP | MCP+I | MCSE NT4 | MCSA 2003 | Security+ | MCSA:S 2003 | MCSE:S 2003 | MCTS:SCCM 2007 | MCTS:Win 7 | MCITP:EDA7 | MCITP:SA | MCITP:EA | MCTS:Hyper-V | VCP 4 | ITIL v3 Foundation | VCP 5 DCV | VCP 5 Cloud | VCP6 NV | VCP6 DCV | VCAP 5.5 DCA
    WIP: VCP6-CMA, VCAP-DCD and Linux + (and possibly VCIX-NV).
  13. andy2510

    andy2510 Bit Poster

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    Hi all - here's an update

    I emailed last night stating I can't afford the exams so please cancel and refund within the 14-day agreement.

    This morning I got a phone call from the company - the guy (obviously the salesman) asked why I wanted to quit so again I mentioned I can't afford the exams. He questioned why I would expect the exams when the courses are £995 each (I mentioned I was with Computeach before which had the exams as part of the package) and got very arsey and said that I had a special deal with this company which cannot be passed on to anyone else - also I now apparently have a red mark against my name with this company!!

    Fair enough, I had the A+, N+ and Win 7 DST all in at £995, however I have no income (and my wife only works 20 hours a week, yet we get no benefits) and so things like the cost of exams is not viable.

    Interestingly, another "point" he made (when I said I would get the books only if I was going to pay for exams separately) is that CompTIA and Microsoft recommend you use an online training system as that brings the practical experience that books don't!! Complete hogwash!!!

    When doing the mock test I noticed questions based on material not present in the online Skillport system. I remember this being the case with the Computeach courses as well, at least they provide the books for further reference as part of the package.

    The Learning People's standard price is £995/course and they state Computeachs is £1200 per course. OK - £200 extra but factor in the exams (at £100 each he quoted) and Computeach is only £5 more expensive. Then add the books, the dedicated in-house tutors and the revision days (which allows you to have the exam guarantee - and to get there you have to pass the mock at 90%) then you have what seems to be more of a bargain.

    Hope this post helps people when choosing who to study and and by which method.

    Disclaimer - even though it may seem I'm praising Computeach please note I don't work for them, and they are not perfect. I'm just someone who's used their services and found them to be beneficial to my needs at the time. Please use my views and experience as part of your own informed choice of training provider, but please ask others before making a final decision.
     
  14. JonnyMX

    JonnyMX Petabyte Poster

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    Yes, it is all hogwash.
    Unfortunately it only ever becomes clear with hindsight.

    It's all basic human psychology when you think about it.

    The way out of low income/unemployment.
    Everyone knows that you have to work in IT to earn millions, right?

    The interview/selection process that you 'pass'.
    Wow - happy days!

    Then the threats of legal action and 'blacklisting' which prevent you from cancelling, even is the service is poor.
    I mean, who would care about being blacklisted by a company they don't actually want to do business with?

    It's all just terminology that we are programmed to respond to.
     
    Certifications: MCT, MCTS, i-Net+, CIW CI, Prince2, MSP, MCSD
  15. andy2510

    andy2510 Bit Poster

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    To be fair to this company they are advertised as a training provider, there isn't an "interview" process, and they didn't threaten legal action as I acted within the given terms and conditions. Other companies that I've been contacted by though.....

    You're right about the human psyche and how we respond to it - that's how a lot of sales marketing works.

    For my bank balance on this one it's a lucky escape!

    Oh - forgot to mention - the 24x7 support they advertise is by Skillport and not themselves - they are a training provider with no tutors! I imagine a large amount of the fee you pay for the course goes to Skillport to provide the support and the online materials, and they pocket the rest.

    I suppose that's why they get annoyed when people quit within the cool off period and get refunded - I doubt they will get the money back that they paid Skillport for the user to access the material and support!
     
  16. andy2510

    andy2510 Bit Poster

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    UPDATE: The sales guy has just called again - he said that instead of cancelling altogether, he was prepared to give me a £200 discount for the exam costs.

    I refused again but because 5 exams for the 3 courses cost £500 - still can't afford that. He was trying to twist my arm saying "I'll have a job after passing the A+" (which I've passed, and don't have one!) and when I still refused he said that "I'm making a big mistake, and that I'll regret it when I'm doing manual labour instead of IT"!

    My biggest regret at the moment is not the taking IT course, it is not having a full driving license! I can count on both hands the amount of times prospective employers have (in a few cases reluctantly) said no to me, and need a calculator to count the times I had to ignore job applications, because I can't (legally) drive. I have a provisional, but that's no good!

    Once I get my money back I may have to invest in driving lessons again....
     
  17. JonnyMX

    JonnyMX Petabyte Poster

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    Typical bully-boy tactics.
    It's all nonsense designed to trap you long enough for it to be too late to back out.

    Quite.
    Some employers may or may not value certifications, but all of them will value your ability to get to work...
     
    Certifications: MCT, MCTS, i-Net+, CIW CI, Prince2, MSP, MCSD
  18. andy2510

    andy2510 Bit Poster

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    Luckily living in Birmingham the public transport system is OK (for instance there's a train every 10 minutes to the City Centre from my local station, and it takes 15 minutes to get there compared with 1 hour by car in the rush hour).

    However, it's the shift patterns some companies use, also going to customer sites, that's the problem.

    Anyway - back onto topic - I had a call from the director of this TP after I posted the above message to confirm my card has been refunded. He also asked if I had any feedback. I did:

    - I mentioned about the differences in T & C's between the copy emailed to me and the website. He said he'll get his web guy to look at that, as the web copy is wrong.
    - I mentioned that the sales people should say that exams are not covered in the price of the courses - he said that is already standard practice but he will reiterate with his sales team about it and to make it clearer.
    -I told him about the unprofessional behaviour of the salesman I spoke to (telling a customer they've made a big mistake is very unprofessional in my book) - he agreed with me and said he will speak to the individual once the call ended. he said the sales team should not question why someone has cancelled, and to honour the customers request.

    He said if I needed any more training, or to restart the package once I have funds in place, to call him personally and he would sort out a good deal for me. So much for that red mark!!!
     
  19. Liam Connelly

    Liam Connelly New Member

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    andy, thanks for the post!

    I also had the email from totaljobs registerd to enquire maybe refreshing my CCNA and look at getting some microsoft certs, im glad i didnt pay for anything! You'l get a job soon, there always seems to be loads on the CWjobs mailing list for Birmingham and hardly any in Coventry ;). The same line was used on me when i went for my CCNA "well you dont want to be stuck in manual labour forever" if you can pull off a good interview, youl get employed in no time.

    Good luck
     

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