Task TT , need Information or Clarification !

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Hi ITIL Experts and Hi All


This one is The question , We use Remedy CISM as Service Desk Tool

My Basic Question is

Can we have a Task TT without a Change TT or

Shall I put My question in another way ....

Whether a Task TT must and should be derived from a change TT, whether it can exist without any Change TT

Please Clarify my doubt

Regards

 

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Tickets can be change, requests, tasks etc and whilst a request ticket doesn't have to result in a change, a task ticket is usually associated with a change, it's usually an approval for example.

What exactly is it you're wanting to understand?

 

Thanks SIMON , For the Response

I want to understand ,

Ticket submitter , has Assigned a Task Ticket to me.

Our Process Manager who is a ITIL Certified , says, This Task Ticket is not a Valid one,

Since It has no Change Ticket For it.

So I want to know, can we have a Task TT Without a Change TT , is it valid as per the ITIL

Regards

 

Generally speaking a task is normally used to organise a ticket into stages or steps (as I mentioned it could be an assessment or an implementation task), just remember that ITIL is only a framework and not set in stone, so if your Process Manager says it's not valid then according to your adoption of ITIL it's not valid. Nothing really to worry about.

 

Thanks Simon For the Response,

If ITIL is only a framework and not set in stone, so than , What is the use or credibility of the ITIL Certification ? how to know , what Type of

adoption of ITIL in our organization ?

How can an organization say , ...we are Following the ITIL V3 Guidelines ...Who authenticates it ?

Please Give me understanding on this

Thanks in advance

Regards

 

ITIL gives you a general framework to work with, and a proposed solution, but depending on the organisation things will be tweaked and changed.

You may work in 10 different companies, all of whom adhere to ITIL, but all of whom do different things in different ways. It tends to merge with internal company procedures.

I suspect your IT manager will be mostly responsible for how you implement ITIL. As a framework though it is always open to Interpretation to an extent, and will be used slightly differently in different companies.