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software support 1st line? vs 1st line windows support?

Discussion in 'Employment & Jobs' started by Ddan, Jan 19, 2013.

  1. Ddan

    Ddan Nibble Poster

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    Hi Guys

    This may seem like a silly question but is the term 1st line support only used when you support windows or can it
    also be used for software support aswell? look forward to your responses.
     
  2. RichyV

    RichyV Megabyte Poster

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    Hi,

    yes, of course software houses can offer 1st line support also. Doesn't have to be only OS support to be 1st line.

    HTH
     
    Certifications: B.Sc.(Hons), MBCS. MCP (271,272), MCDST, MCTS (680), MCITP:EDST7, MCSA:WIN7, MCPS, MCNPS
    WIP: 70-686, then onto MCSE: Desktop Infrastructure via MCSA: Server 2012...
  3. Ddan

    Ddan Nibble Poster

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    Hi


    Thanks for the reply, im first point of contact for software support just was not sure it was accurate putting 1st line on my cv but thank for clearing that up.
     

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