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So I had this cutomer

Discussion in 'Hardware' started by greenbrucelee, Oct 29, 2009.

  1. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    who decided to upgrade his ram to a faster type and different brand (patriot 1066MHz) he asked me to check wether it would be compatible for his mobo and I told him that it wasn't on his motherboards qvl list so ther probably would be compatabilty issues.

    He said that he had already bought the ram from newegg and what should he do, so I said contact newegg and see if you can get it replaced or get an RMA on it.

    He then decided to put the ram into his motherboard anyway (because he couldn't be bothered with the hassle of contacting newegg) now his pc freezes and sometimes refuses to boot.

    I told him to put the old ram in and do a cmos reset in which he replied " I can't I have just ran over the ram in my office chair and it's snapped in two piece" I tried not to laugh at this point but couldn't really help it :)

    Now he is trying to blame me for his pc not working and his ram being snapped in two.

    I told him just get some new ram, some make that's actually on the qvl list.

    He now says he is buying a new motherboard to go with the patriot ram but he is skint.

    "surely buying the ram would be cheaper than a motherboard". I said

    He said "yes it would but I want the one (asus motherboard) with red bits on it" I think he meant the heatsinks on the NB and SB.

    He says he want's me to help cover the costs, I told him that what has happend is in no way my fault because I advised him correctly and that his system would work if he just bought the correct ram for it.

    Some people you have to deal with shouldn't be allowed near a computer.
     
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  2. UKDarkstar
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    UKDarkstar Terabyte Poster

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    Unfortunately this is what happens when dealing with end users.

    Incredible that he thinks he can actually blame you but, on a more serious note, highlights the need to document, get sign-offs and have appropriate insurance cover !
     
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  3. GiddyG

    GiddyG Terabyte Poster Gold Member

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    Couldn't agree more... always CYA (Cover Your A$$). 8)
     
  4. morph

    morph Byte Poster

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    lol - i'm not laughing at the advice as thats good - but nice story dude :D
     
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  5. onoski

    onoski Terabyte Poster

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    It's the customer's fault, but hey it's a learning experience as next time you'd rather not advice. However, you can get the customer to bring in their base unit to you and take it all from there. Best wishes:), how is the job front still with your old company or taken the money?
     
    Last edited: Oct 29, 2009
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  6. BosonMichael
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    BosonMichael Yottabyte Poster

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    If this is the same tard who caused you the same sort of grief before, I'd politely tell him to find someone else to do his PC support. Sometimes it's just best to let certain clients go.
     
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  7. Sparky
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    Sparky Zettabyte Poster Moderator

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    LOL! ohhh, errrr... bad news there. :biggrin
     
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  8. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    No this is another retard, there seems to be quite a few about.

    Yep, I was shocked and saddend by his complete **** up :D
     
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  9. Arroryn
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    Arroryn we're all dooooooomed

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    This is why I don't do foreigners or favours - apart from close family (they still have to pay me).

    I do enough customer service at home, for people that appreciate it. Don't want to come home and start all over again :)
     
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  10. BosonMichael
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    BosonMichael Yottabyte Poster

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    Xenophobe!!! :dry

    :p :usa
     
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  11. Arroryn
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    Arroryn we're all dooooooomed

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    Could you imagine the wait, getting IT support from an evening-only tech in the UK? :biggrin
     
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