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SkillsTrain Scheidegger/complaints going to watchdog

Discussion in 'Training & Development' started by Jody, May 18, 2006.

  1. Jody

    Jody Bit Poster

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    Hi People

    Im personally to the point where I need to contact a middle person,so Im in the process in contacting Watchdog about my concerns with SkillsTrain and the finance company

    My Problems in brief:

    . nobody answered the phone when I wanted to cancel or gain advice about the payment protection plan
    .salesman gave incorrect information about the payment protection plan which should cover your monthly installments if you become unemployed
    .etc
     
  2. Mr.Cheeks

    Mr.Cheeks 1st ever Gold Member! Gold Member

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    i dont think people should post their problems onto this forum, at the end of the day CF will get into trouble - suggestions are fine, but using this as a board to post all your problems :dry :noway

    if you wrote to them and had a recorded delivery, and kept all of your correspondence, email, letters, faxes and notes of time and dates of phone calls, they you may have a case, but then i aint no legal advisor, have you tried CAB
     
  3. Jody

    Jody Bit Poster

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    Hi
    I dont think CF should get in trouble,I think its important for people to view their negative and positive views.
    Im in the process in contacting CAB,I feel watchdog may help in terms of peoples concerns and act as a middle person.
     
  4. Lord Deckard

    Lord Deckard Byte Poster

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    As with any company, the people with problems will always be far more vocal than the ones without issue. I'm with Scheidegger and have had no problems at all. Thoroughly researched them beforehand, had a load of questions prepared before the rep came round and made it quite clear to him I wasn't signing anything until I was completely satisfied with what I heard and saw it in writing. I didn't even discover the CertForums until quite some time after I'd signed on the dotted line either....
    But coming back to your case Jody, I have no idea what was said when the rep visited you and if you were mis-sold the whole package then fair play to you, get down to your CAB and get them involved and see if they can help. Personally, I would never sign up to a credit agreement if I had even the slightest doubt that I couldn't make the payments or if I was dubious about what a salesman was saying. I'm sorry that you're having what seems to be quite a bit of trouble but all it would have taken was a simple "No, I'm not signing anything until I see what you're saying in writing" to reassure yourself and hopefully avoid what could be a problematic situation.
    It's bloody hard to prove anything in a "he said this, I was promised this" situation. I hope you get something resolved soon but I would really recommend trying your CAB first for advice.

    [Edit-Spelling]

    Lord Deckard.
     
    Certifications: A+, MCDST
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  5. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

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    Not to be rude but I think your wasting your time unless hundreds of people have had the same problem with the training provider. Did you read all the small print before signing on the dotted line? If the payment protection plan (or lack of it!) is there then that’s what you have signed up for, not what the salesman has told you.

    Did anyone watch the time Watchdog went into PC World because they thought they were ripping off customers as they were still selling Pentium 1 PCs even though Pentium 2 PCs were going to be released in the next month or so?

    Watchdog: So you admit selling PCs even though they will be out of date next month?
    Salesman: Well, yeah! 8)
     
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  6. Baba O'Riley

    Baba O'Riley Gigabyte Poster

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    I think we pretty much covered this in the other thread where you posted your complaints about them....
     
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  7. JonnyMX

    JonnyMX Petabyte Poster

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    Bin dun.
     
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  8. Jody

    Jody Bit Poster

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    Hi LD,

    thanks for advise,
    I found a good site called www.odlqc.org.uk

    I was linked to the CAB website.
    Under the information about selling a home learning course,
    It explained that a sale's person shouldnt make a sale on one single visit.I had no previous information about the course as the skills train website only gave me the opportunity to send my telephone details,only then and an advisor (sales person) would give me more information, although it was a hard sale instead
     
  9. Baba O'Riley

    Baba O'Riley Gigabyte Poster

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    The problem with the Open and Distance Learning Quality Council is that membership is entirely voluntary and their guidelines are entirely non-enforcable (they are not a government organisation). The entire distance learning industry is non-regualted so when someone says "a sales person shouldn't make a sale on one single visit", shouldn't is the key word. I shouldn't eat too many fatty foods, but no one can stop me if I decide to, the same goes for those salesmen. Why are you so detirmined to blame anyone but yourself for rushing into an important decision that is now coming back to bite you in the arse? You were under no obligation to sign up, you were not threatened at gunpoit and your children were not taken hostage (AFAIK), you simply allowed yourself to be sweet talked by someone who is obviously quite good at what they do.
     
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  10. JonnyMX

    JonnyMX Petabyte Poster

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    Cummon everyone.
    Get with it.

    DON'T shop in Sainsbury's!

    I went there last week and bought a cake.
    It was far too big for me to eat on my own - and yet THEY LET ME BUY IT!

    The cashier never even asked if I had a family that could help me consume its chocolatey goodness!

    Then, when I got home, I discovered that it contained a layer of marzipan. YUK! I hate marzipan!

    It did say on the box that it contained marzipan, but I didn't read it and the cashier didn't mention it.

    I have written to the Queen and President Bush, and I would urge others to do likewise...

    Right.

    :rolleyes:
     
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  11. Lord Deckard

    Lord Deckard Byte Poster

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    Caveat emptor - let the buyer beware. Cakes can be dangerous Jonny.

    But being serious for a second, let's put this in perspective. Again. If you went out to buy a car without taking it for a testdrive, or checking the documentation, or giving it a good look over before buying it and took the only salesman's word that it was a bargain, one lady owner, mint condition etc... Who would you blame if it packed up 10 miles down the road and was actually 2 cars welded together and the 2 halves were both from stolen cars? Nobody forces us to make our purchasing decisions, we're driven by desire and impulse, but doing a bit of research before hand can save you from a lot of hassle.
    Sorry to say Jody, you put your signature on a legal document without checking all the facts out for yourself and now you have to live with the consequences. Learn from the experience, start talking to Scheidegger and try to come to a solution rather than letting it drag on further and possibly getting worse. If you make any progress let us know.

    Damn you Jonny for this talk of cake! I'm hungry now so I'm off round the shop, I fancy a nice piece of battenburg. Yum, marzipan!!

    Lord Deckard.
     
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  12. JonnyMX

    JonnyMX Petabyte Poster

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    Tis true.
    We once bought a car from one of these 'car warehouse' places.
    On driving away, it barely shifted.
    Trading standards said 'didn't you test drive it?' and we said 'um. no'.
    And that was it really...
     
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  13. Baba O'Riley

    Baba O'Riley Gigabyte Poster

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    An error only becomes a mistake if you fail to learn from it.
     
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  14. Lord Deckard

    Lord Deckard Byte Poster

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    Exactly my point! Once bitten, twice shy and all that! Sorry to hear about the car Jonny, what model was it?

    Lord Deckard.
     
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    WIP: N+ and CCNA
  15. JonnyMX

    JonnyMX Petabyte Poster

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    Ford something...
    To be fair, they made an half-arsed effort to get it going, but it was too far gone. Best bit was, it didn't even have a radio in it when we saw it, and the missus asked them to put one in, which the salesman did.
    Then we had to take it back to sort the keycode out.
    Then we took it back because the radio still didn't work.
    A mechanic took five minutes looking at it, scratched his head and declared the problem to be 'no speakers mate'.

    Anyway, sorry... gone off topic a bit here.

    :offtopic
     
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  16. Keimos

    Keimos Byte Poster

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    Hi Jody,

    Go to the CAB if you think you have a problem, you are still protected under the consumer rights act if you think that you have a legitimate complaint.

    I am disappointed that the other forum members have ridiculed you for having been caught out, although a few did give you good advice in between.

    Listen to that stuff. Basically, if you went in over your head and made an impulse decision because the salesman was good, no chance. If you have not received what you ordered then you have a case, which you must match up to the promises you received. unfortunately, small print, and Sheiddigger have been taken to court and lost out on this in the past.

    Read the contract, with a friend , preferably a solicitor and deal with it, because at the end of the day I have to agree that this is a private matter as we will never know the full truth unless Skillstrain/sheiddigger ordain to answer.

    Keimos
     
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  17. Baba O'Riley

    Baba O'Riley Gigabyte Poster

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    I don't think she is being ridiculed at all. If you read the last thread that Jody posted in, with the same story, she is basically aggreived that she signed up for a course that she cannot afford. That is the short and long of it. We pointed out there is no recourse for her situation as she has not been mis-sold anything. Jody seems to think it is the fault of the salesman that she can no longer keep up payments. The one slight grey area was that she was told there is a payment protection plan but wasn't told she had to make three payments before it came into force and she has not even managed to do that. We pointed out it was probably in the T's & C's (which anyone sensible would have read through) and to contact the CAB if she does genuniely feel she has been mis-sold something. So what does she do? Rather stubbornly decides to contact Watchdog who, I daresay, will not be the slightest bit interested as (I assume) she hasn't contacted the CAB, no one seems to be in the wrong and she hasn't exactly made every effort to contact Scheidigger. A few attempts at phoning them don't count. All correspondance should be by recorded delivery.
     
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  18. Keimos

    Keimos Byte Poster

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    To Baba, Sorry Jody,

    (Good luck with which ever way you go!)

    In the UK there is a law that protects consumers, even if thay have not read the small print.

    Every contract has to have a similar version of the next - Please read and agree to these conditions before sending your enrolment form. Your statutory rights are not affected.

    the key is the last - Your statutory rights are not affected. It does not matter whether you have read the contract signed sealed and delivered your signature. If you feel that you have not received what in your opinion was being sold you have the right to make a complaint. It is then up to the vendor/seller to prove that they have delivered what they promised.

    It is an individual think, and IMO some of the comments said exactly this, but whre did the car come into it, thats ridicule, or is it simile, or is it ?

    Keimos
     
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  19. wizard

    wizard Petabyte Poster

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    Ok before everyone goes round in circles and reading too much into the comments in this thread, does someone have a copy of the terms and conditions that they can scan into a pdf file so we can all see for ourselves?
     
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  20. d-Faktor
    Honorary Member

    d-Faktor R.I.P - gone but never forgotten.

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    a copy of the terms? hell no, instead of taking this even further, and getting cf involved even more in a matter that is none of our bizz to begin with, why not just close the thread? jody made a stupid mistake and she got the chance to spew her anger at the training provider, (and in my opinion this isn't the place to do that). now let's move on.
     

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