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Sisters laptop

Discussion in 'Hardware' started by greenbrucelee, Jul 12, 2009.

  1. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    She has an e systems ei 3103 laptop with 512mb RAM, 80GB hardisk and Vista Basic.

    Which ever mode you run it in (safe mode, normal or with command prompt) it will hang either at splash screen or halfway through loading the drivers.

    She has told me the hard drive was quite full but I don't think that will be the issue. Does anyone thing it could be that it needs more RAM? she did say that it was extremly slow before it was hanging.
     
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  2. Sparky
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    Sparky Zettabyte Poster Moderator

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    It should at least start up regardless of the amount of RAM in this case.

    Tried safe mode with networking support?
     
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  3. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    yep tried all options
     
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  4. Sparky
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    Sparky Zettabyte Poster Moderator

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    Has anything been installed recently on the laptop? Also did it shut down correctly last time? Any Windows updates applied?

    How long does it hang for before you reboot?
     
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  5. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    apparently my niece has put limewire on it, it wont shut off either it wwas just hanging my sister pressed shut down and when she came back to it in the morning it was still trying to shut down.

    Do you suspect a virus?
     
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  6. Sparky
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    Sparky Zettabyte Poster Moderator

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    Not good... :eek:


    Yes.

    Have you tried safe mode with networking support but also with a network cable plugged in?
     
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  7. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    no will do it now
     
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  8. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    that doesn't work either it hangs at \Windows\system32\drivers\crcdisk.sys as with all the other times
     
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  9. dazza786

    dazza786 Megabyte Poster

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    do you have any live cds?
    Hirens boot disk, either called MiniWin or WindowsLive(linux based i think), Knoppix, Gnoppix, Backtrack or anything? If you boot up with one of those, they should have some form system check utilities for you to test the hardware and give you the ability to download.
    If all else fails, it'll allow you to pull off the ffiles from the HD in which you can then try reinstalling\repairing the OS without worry of losing files.
     
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  10. Sparky
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    Sparky Zettabyte Poster Moderator

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    Plenty of info about that on the web.

    Got a vista disk to hand? If so boot into the recovery console and try chkdsk /r
     
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  11. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    She has taken the computer back to her house so I can't do anything now but she doesn't have any disks.

    Apparently with this system you had the option to make backup discs but after a certain amount of time that option disables itself and you no longer get a repair option on the boot menu.:blink

    She is taking it to repair shop tommorow because I am at work and she want it fixed by dinner time. I think the best way to fix it is to take a hammer to it.:D
     
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  12. Sparky
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    Sparky Zettabyte Poster Moderator

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    Chances are they will just format it and hand the laptop back.
     
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  13. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    I hope they can get the photos of it before they do :p
     
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  14. soundian

    soundian Gigabyte Poster

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    If they just do a clean install instead of reformatting, the windows.old folder should have the pictures in it.
     
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  15. dazza786

    dazza786 Megabyte Poster

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    What's the difference between a 'clean install' and 'reformatting' ?

    And GBL- she'll probably be paying at least £35 for this service.. can't she wait until you finish work? Then you can make sure all of her pics are safe :rolleyes:
     
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  16. soundian

    soundian Gigabyte Poster

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    Good point. Maybe I should have said "fresh" install.
     
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  17. Modey

    Modey Terabyte Poster

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    A 'clean install' is a bit of a vague term and could mean wiping it first. Also unless she was in the habit of keeping her pics in the Windows folder, they won't be there after a re-install. They will still be in Document & Setting folder in her old profile.

    If you can get her to hold off GBL, there are a few ways you could get her data off the drive even though it's non bootable. Easiest way (assuming the hard drive is ok) would be to use a hard drive caddy or adapter, then just copy the files off. If the place she is taking it are worth their salt, then they would be able to do that no probs.

    If it's a hardware issue though, they could charge her a fair bit to fix it.
     
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  18. JonnyMX

    JonnyMX Petabyte Poster

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    Any photos you want to share will be welcome...

    :oops:
     
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  19. soundian

    soundian Gigabyte Poster

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    windows.old contains files from a previous installation, and preserves the file structure. It's not just the old windows folder.
     
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  20. Sparky
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    Sparky Zettabyte Poster Moderator

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    Yup, true.

    http://support.microsoft.com/kb/933209/
     
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