1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Service management software needed

Discussion in 'Software' started by Bluerinse, Mar 21, 2007.

  1. Bluerinse
    Honorary Member

    Bluerinse Exabyte Poster

    8,871
    167
    256
    Hi - has anybody got any suggestions for an affordable muli-user software package that could be used for keeping track of service jobs in a small white goods service agent business.

    The software would need to be able to log service calls with customer details, despatch technicians to those jobs and keep a record of dates and times as well as a cutomer service history - stock control and payroll is 'not' important at this time.

    I am looking for an off the shelf product, which is not going to cost an arm and a leg, is intuative and easy to use and doesn't require a server, as this will be used in a small workgroup of four users.

    I am looking at Microsoft's CRM software which may be okay, has anybody used this before?
     
    Certifications: C&G Electronics - MCSA (W2K) MCSE (W2K)
  2. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

    10,189
    296
    319

    Ive installed MS CRM for a few clients. There seems to be plenty functionality in the software however the installation of it was a nightmare, both server and PCs (Outlook toolbar).

    I’m not sure if you can install it on a non server OS as it integrates with Active Directory. The basic version runs MSDE (no need for SQL) so maybe it is feasible. :blink
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010
  3. Bluerinse
    Honorary Member

    Bluerinse Exabyte Poster

    8,871
    167
    256
    :oops:
    Thanks for the info Sparky, yes i've looked more into the system requirements now and indeed it does need to run on a *windows server* and all the clients need Windows 2000 pro or XP Pro, i am pretty sure that one of their boxes is XP home. Server 2003 or SBS would work but i think they will balk at the additional cost - hmm it's a tricky one. It's the name of the game i suppose, you spend ages researching, getting prices, drawing up quotes, making calls and then they say no thanks it's too expensive and carry on with their T card system
     
    Certifications: C&G Electronics - MCSA (W2K) MCSE (W2K)
  4. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

    10,189
    296
    319
    Tell me about it, always a kick in the teeth when you put time into a solution only to find out the customer wants to pay “£200 tops” for the new system. :biggrin
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010
  5. Mr.Cheeks

    Mr.Cheeks 1st ever Gold Member! Gold Member

    5,369
    85
    190
    how much you willing to spend?
     
  6. Keimos

    Keimos Byte Poster

    137
    3
    29
    Certifications: Microsoft Office Specialist
  7. Bluerinse
    Honorary Member

    Bluerinse Exabyte Poster

    8,871
    167
    256
    Hmm dunno, as i am not the client - however, they would be thinking in the hundreds of dollars bracket rather than thousands.
     
    Certifications: C&G Electronics - MCSA (W2K) MCSE (W2K)
  8. Bluerinse
    Honorary Member

    Bluerinse Exabyte Poster

    8,871
    167
    256
    Certifications: C&G Electronics - MCSA (W2K) MCSE (W2K)
  9. Bluerinse
    Honorary Member

    Bluerinse Exabyte Poster

    8,871
    167
    256
    Well looking at both of these Microsoft offerings i still haven't found a viable solution for this, the CRM software would probably be okay as it does have a 'service' module however, their current peer to peer network can't support it and the other alternative ie the business contacts manager seems to me more of a sales and marketing tool.

    I wonder whether there are any open source solutions out there? :rolleyes:
     
    Certifications: C&G Electronics - MCSA (W2K) MCSE (W2K)

Share This Page

Loading...