Seeking 2nd Line / 3rd Line Role - CV Tips

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Well i have eventually managed to get myself into a 2nd Line position at the current company I work for. The problem is the position is really not what it was made out to be and, Im confident within 6 months I would have pretty much developed myself in this role as far as i can and be on the verge of becoming a jam sandwich on the pavement outside

Ultimately 90% of the role Ive took on currently doing is duller than David Beckham lecturing me on how to apply Marxist theory to modern day feminist economics

Anyhow with that aside, Ive been reviewing my CV again, from the amount of excited and dedicated 1st Line postions I seemed to be getting called up about, my CV does seemed more catered towards a helpdesk role........... I also have a little section on customer service experience?..............in regards to going for a 2nd line role is this something i really need anymore, or would i be wise to drop this....