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Problem Samsung problems

Discussion in 'Software' started by Johnd76, Jun 4, 2010.

  1. Johnd76

    Johnd76 Megabyte Poster

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    Hi folks, hope you can help

    My friend gave me her laptop to look at, its a Samsung R519 with OS Vista Home Premium SP1.

    its running slow, got 2gb ram in it, she said that I could get rid of everything on it and basicly start from scratch, she has no disks for it but there is a recovery partition but it will not let me do a complete re-install.

    I have also notice that alot of the programs are missing i.e wordpad, Windows Update, alot of the programs from the accessories folder....is there a way to get those programs back?

    any help would be great
     
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  2. Mr.Cheeks

    Mr.Cheeks 1st ever Gold Member! Gold Member

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    How are you trying to restore back to factory settings using the recovery partition and what happens? does it hang? produce an error, reboots etc?
     
  3. Johnd76

    Johnd76 Megabyte Poster

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    When you go into the Samsung Recovery Solution, you can either Restore or backup....

    when I go into restore there are 3 options, Basic Restore, this quickly restores only the major Windows files while maintaining the data on the drive C:

    Complete Restore: overwrites the entire C: drive with a backup image to restore the computer completely.

    i did the basic restore (it didnt help one bit)

    so i click on complete restore and there is no drives showing, so i cant select anything....

    I have made a vista repair disk but its not making any difference either :(
     
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  4. Asterix

    Asterix Megabyte Poster

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    ............. It never really stood a chance :twisted:
     
  5. Johnd76

    Johnd76 Megabyte Poster

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    I think you might be right there :D
     
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  6. anto6ik7

    anto6ik7 Nibble Poster

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  7. Mr.Cheeks

    Mr.Cheeks 1st ever Gold Member! Gold Member

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    or try any Vista disc and use the repair mode within the recovery console. Then try the restore to factory settings again.
     
  8. Johnd76

    Johnd76 Megabyte Poster

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  9. Johnd76

    Johnd76 Megabyte Poster

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    tried that to, no joy....
     
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  10. Mr.Cheeks

    Mr.Cheeks 1st ever Gold Member! Gold Member

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    think you may be screwed then
     
  11. greenbrucelee
    Highly Decorated Member Award

    greenbrucelee Zettabyte Poster

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    can you get it to boot?

    if so, run chkdsk and download the hard drive manufacturers diagnostic utility I suspect that because it is not letting you restore properly from the recovery partition that the hard drive could be screwed.

    Has your friend mentioned it being dropped or anything or any viruses?
     
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  12. Johnd76

    Johnd76 Megabyte Poster

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    She said she had viruses, i also had heard a knocking noise from the hard drive.

    new hard drive may be in order!!!
     
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  13. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    if the hard drive is making clicking/knocking sounds then the read/write heads will be knackered, but if you can get it to boot I suggest you back everything up so you don't lose data.
     
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  14. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    Also be aware that if you get a new hard drive then it wont have a recovery partition and it will be highly unlikely that your friend has a chipset drivers disk so you will have to download the drivers from samsung or order a drivers disk from them.

    They may be able to supply a hard drive with a recovery partition and drivers on the disk already for that particcular model but I would doubt that they will do it unless you pay them alot of money. Ask your friend if its still under warranty then you could get the drive replaced and everything sorted.
     
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  15. Johnd76

    Johnd76 Megabyte Poster

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    Cheers for the help lads, much appreciated
     
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  16. Mr.Cheeks

    Mr.Cheeks 1st ever Gold Member! Gold Member

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    download a bootable linux cd, boot off it, see if it picks up your hard drive and restore the data to ext usb.
     
  17. Johnd76

    Johnd76 Megabyte Poster

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    I asked my friend to check to see if it was still under waranty, she said yes, so looks like its samsung problem!

    even tho i would have liked to get it sorted for her, why waste the warranty
     
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