1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Runtime error 5: Invalid procedure call or argument.

Discussion in 'Software' started by Arroryn, Oct 17, 2007.

  1. Arroryn
    Honorary Member

    Arroryn we're all dooooooomed

    4,009
    186
    209
    Hello :) I have a problem... again... and I need help... again...

    I have a batch of PCs that have recently had a ghost installed. They are all showing the Runtime error 5: Invalid procedure call or argument, whenever I open Microsoft Word attachments from emails. This is only with Word attachments; it doesn't matter if they are .doc or .rtf

    So far, I have tried replacing all templates in the OFFICE11\STARTUP folder with known working templates. There are no old/odd templates in use on any of the machines. Word started on its own opens and operates fine.

    I was going to try Word in safe mode, but that doesn't really help when the issue is opening from attachments... I think...

    Once you 'end' the runtime error, it still opens the attachement you were after anyway.

    I have tried the Microsoft Knowledgebase and Google, but can't come up with anything useful.

    So... over to you guys...
     
    Certifications: A+, N+, MCDST, 70-410, 70-411
    WIP: Modern Languages BA
  2. wagnerk
    Highly Decorated Member Award

    wagnerk aka kitkatninja Moderator

    10,831
    357
    341
    The Runtime error 5 is a generic error. Sorry I don't know of a quick fix. Have you tried installing the latest service pack?

    -Ken
     
    Certifications: CITP, PGCert, BSc, HNC, LCGI, PTLLS, MCT, MCITP, MCTS, MCSE, MCSA:M, MCSA, MCDST, MCP, MTA, MCAS, MOS (Master), A+, N+, S+, ACA, VCA, etc... & 2nd Degree Black Belt
    WIP: PGDip
  3. Arroryn
    Honorary Member

    Arroryn we're all dooooooomed

    4,009
    186
    209
    They are all running Office SP2; we would have to do testing before rolling out SP3. The only thing is, we have this PC type across the company; it is only in one isolated office that the issue occurs.
     
    Certifications: A+, N+, MCDST, 70-410, 70-411
    WIP: Modern Languages BA
  4. nugget
    Honorary Member

    nugget Junior toady

    7,796
    71
    224
    Are the attachments from the one person?
     
    Certifications: A+ | Network+ | Security+ | MCP (270,271,272,290,620) | MCDST | MCTS:Vista
    WIP: MCSA, 70-622,680,685
  5. Arroryn
    Honorary Member

    Arroryn we're all dooooooomed

    4,009
    186
    209
    No, they can either be users within the domain, or outside the domain.

    This issue is affecting at least half a dozen users.

    Oddly enough, I think the issue follows attachments after they've also been saved locally. If this is the case, I can't understand why the Runtime Error also wouldn't occur for any documents created locally...
     
    Certifications: A+, N+, MCDST, 70-410, 70-411
    WIP: Modern Languages BA
  6. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

    10,189
    296
    319
    Is it anything to do with the AV scanning email attachments?
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010
  7. Arroryn
    Honorary Member

    Arroryn we're all dooooooomed

    4,009
    186
    209
    We don't AV scan emails at client level. We have a facility in our DMZ (I think) that checks the emails before they come in.
     
    Certifications: A+, N+, MCDST, 70-410, 70-411
    WIP: Modern Languages BA

Share This Page

Loading...