Rising wages forcing companies to look beyond India

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China likely to be biggest challenger, says National Outsourcing Association

Skills shortages and rising wages in India will increasingly force UK businesses to look at alternative offshore outsourcing locations, according to the National Outsourcing Association (NOA).

Almost two-thirds (60 per cent) of respondents to an NOA survey said skills shortages in India will push up offshoring costs and negatively impact the decision of UK companies looking to outsource there. That echoes a recent warning by India's IT trade body Nasscom that the country faces a shortage of highly-skilled IT workers by 2010....

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If there's one place worse than India when it comes to outsourcing, it would be China. Go ahead, companies, outsource to China... then wonder what the hell happened when your company's confidential information (or proprietary code, or customer base) is sold... and/or continue to lose customers because they STILL can't understand your technical/customer support folks.

 

it might be cheaper, but a lot more frustrating! have to admit though, when things start getting technical, the calls *seems* to get transferred to a bod over here..

 

Starting yesterday, some of our call center calls started going to Argentina.

Just a matter of time before our data support group here no longer exists.