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remote tools

Discussion in 'Software' started by steve_p1981, Jul 17, 2011.

  1. steve_p1981

    steve_p1981 Byte Poster

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    i'm currently looking for my first professional role in IT in a medium sized company and i have seen alot of adverts want people that know how to use remote tools to fix computers. I have no experience in this field. Does anyone have any advice on how i can go about learning? i don't mean using the remote help option in windows, more some dedicated software like log me in or something. Is there a place where i can get a trial so that i can put it on my folks pc and on mine and test it out?
     
    Last edited: Jul 17, 2011
    Certifications: A+ 220-701 and 220-702
    WIP: none at current but poss 70-680 soon
  2. dmarsh

    dmarsh Terabyte Poster

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    Well loads stuff you can readily use :-

    Teamviewer is free for non-commercial use.
    Remote desktop comes with windows.
    Loads free VNC clients.
    Can run Linux headless and run X-windows on a seperate box.
    Loads free SCP/SFTP/Putty type stuff too.

    Questions bit vague, they might want specific Citrix knowledge or something...
     
    Last edited: Jul 17, 2011
    Certifications: CITP, BSc, HND, SCJP, SCJD, SCWCD, SCBCD, SCEA, N+, Sec+, Proj+, Server+, Linux+, MCTS, MCPD, MCSA, MCITP, CCDH
  3. derkit

    derkit Gigabyte Poster

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    Another set of remote tools could be the MMC console with some snap-ins presuming you are doing over a network that you can directly connect to.
     
    Certifications: MBCS, BSc(Hons), Cert(Maths), A+, Net+, MCDST, ITIL-F v3, MCSA
    WIP: 70-293
  4. GSteer

    GSteer Megabyte Poster

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    They could also be talking about commercial support suits such as Kaseya and Labtech, but they only way you're getting your hands on those is by working for a company that's using them.
     
    Certifications: BSc. (Comp. Sci.), MBCS, MCP [70-290], Specialist [74-324], Security+, Network+, A+, Tea Lord: Beverage Brewmaster | Courses: LFS101x Introduction to Linux (edX)
    WIP: CCNA Routing & Switching
  5. steve_p1981

    steve_p1981 Byte Poster

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    didn't know there were so many options! i guess the only way i'll get the experience is to get into the job in the first place. All i need now is to actually get an interview / job and hope they don't mind showing me how to use their chosen software.
     
    Certifications: A+ 220-701 and 220-702
    WIP: none at current but poss 70-680 soon
  6. TheITCrowd

    TheITCrowd Kilobyte Poster

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    Certifications: Network + |CCNA |MCTS-70-680,MCTS-70-401, MCTS-70-656, MCTS-70-351 |HP AIS ProCurve Networking -2011 | HP2-896 |VCD-CP27|JNCIA |Hewlett Packard ASE - Network Infrastructure (2011)
    WIP: 642-813
  7. GSteer

    GSteer Megabyte Poster

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    If you have a virtual lab setup Steve you can download and play around with Spiceworks (Free Network Monitoring Software | Spiceworks Free Network Management Software) - The is a free management suite (ad subsidised) and has a large community around it. At least in interview if asked you can then say you've installed and looked at a similar system, better than nothing eh!

    I don't know if they've built in direct remote control of workstations / servers yet although I recall it being on the development plan sometime ago.
     
    Last edited: Jul 19, 2011
    Certifications: BSc. (Comp. Sci.), MBCS, MCP [70-290], Specialist [74-324], Security+, Network+, A+, Tea Lord: Beverage Brewmaster | Courses: LFS101x Introduction to Linux (edX)
    WIP: CCNA Routing & Switching
  8. steve_p1981

    steve_p1981 Byte Poster

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    i have a virtual server (2oo3r2) and a client of XP pro SP3. I haven't managed to get connected to the net with the server software as i don't really know how to set it up, but i have added AD and played with that a little so i don't know if that will be a good enough rig to play but i''ll get that and have a little go when i can download it to my virtual server.
     
    Certifications: A+ 220-701 and 220-702
    WIP: none at current but poss 70-680 soon

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