remote tools

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i'm currently looking for my first professional role in IT in a medium sized company and i have seen alot of adverts want people that know how to use remote tools to fix computers. I have no experience in this field. Does anyone have any advice on how i can go about learning? i don't mean using the remote help option in windows, more some dedicated software like log me in or something. Is there a place where i can get a trial so that i can put it on my folks pc and on mine and test it out?

 

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Well loads stuff you can readily use :-

Teamviewer is free for non-commercial use.
Remote desktop comes with windows.
Loads free VNC clients.
Can run Linux headless and run X-windows on a seperate box.
Loads free SCP/SFTP/Putty type stuff too.

Questions bit vague, they might want specific Citrix knowledge or something...

 

Another set of remote tools could be the MMC console with some snap-ins presuming you are doing over a network that you can directly connect to.

 

They could also be talking about commercial support suits such as Kaseya and Labtech, but they only way you're getting your hands on those is by working for a company that's using them.

 

didn't know there were so many options! i guess the only way i'll get the experience is to get into the job in the first place. All i need now is to actually get an interview / job and hope they don't mind showing me how to use their chosen software.

 

They may also be referring to monitoring and management applications, Solarwinds is one that is used in several companies I have come across. Have a look at the link there is some free engineers tools as well.
SolarWinds: Network Management Software & Network Monitoring | Free Trial

 

If you have a virtual lab setup Steve you can download and play around with Spiceworks (Free Network Monitoring Software | Spiceworks Free Network Management Software) - The is a free management suite (ad subsidised) and has a large community around it. At least in interview if asked you can then say you've installed and looked at a similar system, better than nothing eh!

I don't know if they've built in direct remote control of workstations / servers yet although I recall it being on the development plan sometime ago.

 

i have a virtual server (2oo3r2) and a client of XP pro SP3. I haven't managed to get connected to the net with the server software as i don't really know how to set it up, but i have added AD and played with that a little so i don't know if that will be a good enough rig to play but i''ll get that and have a little go when i can download it to my virtual server.