Remote Support and admin

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Hello. What remote admin tools do you use to support remote users/buildings?

I am doing a research essay at the moment, looking to find out peoples views on whats best out there at the moment on remote admin tools?

Have decided I would use SNMP to monitor SNMP enabled workstations, switchs, routers, servers. This would give me a view to when devices may be failing + could predict through trend reports where errors are likely to occur next therefore being proactive rather than reactive which could lead to downtime.

Bearing mind I have no budget limitation for my wordworld company I have decided I could use a new Citrix web based support tool. This would allow for remote working as well remote support to anywhere workstation is with net connection. Support process would be completed via telephone/online and a URL + a small piece of software being downloaded. This would allow for control of workstations.

If the wired connection were to go down I would have a nice big satellite to take over i.e. Due to natural disasters on the links somewhere.

So summarising I would use SNMP + New Citrix tool to support users and manage network. What do you think of this?

 

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We use a combination of Remote Desktop (RDP), Netmeeting and VNC.
VNC tends to be a backup if netmeeting falls over.
We have a mixed forest of servers running NT4, W2K Server (advanced & datacenter), W2K3 server (enterprise & datacenter) as well as several VM servers. Its a real mix, I know and sometimes I have had to go through RDP to remote server > Netmeeting to local server > RDP to client in an effort to negotiate authentication and various firewalls... s'all good fun though.

For VPN users at home its a citrix client logging into a terminal server using various encryption methodologies

 

Could use Nagios to monitor the servers.

 

Dameware

 

Lan Desk Remote Control, I still very much prefer Dame ware though

 

I must admit dameware is excellent, however I wouldn`t know what to do without logmein.com they have a free version as well as some nifty monitoring stuff. Could be a nice section for managed services?

 

RDP for servers, Dameware for clients.

 

I also use RDP and Dameware.

 

Dameware rules. I do use RDP for servers as well - I've found this software to be invaluable when managing lots of remote servers simultaneously - I got mighty peeved with having multiple TS connections running in an MMC, this software is excellent for that.

 

Looks good, I use a similar program called RD Tabs which is also free and very stable. You can also save and backup your RDtabs config file and give them to new starters in the IT Team.

Rd Tabs can be found HERE

 

Yeps - ditto the Visionapp one - you save them in a config file and pass them to whomever wants them.

 

This is all good stuff - but no surprises.

We use RDP and VNC mainly.