Hello. What remote admin tools do you use to support remote users/buildings? I am doing a research essay at the moment, looking to find out peoples views on whats best out there at the moment on remote admin tools? Have decided I would use SNMP to monitor SNMP enabled workstations, switchs, routers, servers. This would give me a view to when devices may be failing + could predict through trend reports where errors are likely to occur next therefore being proactive rather than reactive which could lead to downtime. Bearing mind I have no budget limitation for my wordworld company I have decided I could use a new Citrix web based support tool. This would allow for remote working as well remote support to anywhere workstation is with net connection. Support process would be completed via telephone/online and a URL + a small piece of software being downloaded. This would allow for control of workstations. If the wired connection were to go down I would have a nice big satellite to take over i.e. Due to natural disasters on the links somewhere. So summarising I would use SNMP + New Citrix tool to support users and manage network. What do you think of this?