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Remote Support and admin

Discussion in 'Networks' started by Jiser, Jan 19, 2008.

  1. Jiser

    Jiser Kilobyte Poster

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    Hello. What remote admin tools do you use to support remote users/buildings?

    I am doing a research essay at the moment, looking to find out peoples views on whats best out there at the moment on remote admin tools?

    Have decided I would use SNMP to monitor SNMP enabled workstations, switchs, routers, servers. This would give me a view to when devices may be failing + could predict through trend reports where errors are likely to occur next therefore being proactive rather than reactive which could lead to downtime.

    Bearing mind I have no budget limitation for my wordworld company I have decided I could use a new Citrix web based support tool. This would allow for remote working as well remote support to anywhere workstation is with net connection. Support process would be completed via telephone/online and a URL + a small piece of software being downloaded. This would allow for control of workstations.

    If the wired connection were to go down I would have a nice big satellite to take over i.e. Due to natural disasters on the links somewhere.

    So summarising I would use SNMP + New Citrix tool to support users and manage network. What do you think of this?
     
    Certifications: BSc (Hons), PGc, MCTS:Win 7, MCSA W7/MCITP EDST, ITIL Foundation, Prince 2 Foundation, C&G: Web Design, MOS 07: Excel, Word, Powerpoint, Outlook.
  2. Wassup

    Wassup Byte Poster

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    We use a combination of Remote Desktop (RDP), Netmeeting and VNC.
    VNC tends to be a backup if netmeeting falls over.
    We have a mixed forest of servers running NT4, W2K Server (advanced & datacenter), W2K3 server (enterprise & datacenter) as well as several VM servers. Its a real mix, I know and sometimes I have had to go through RDP to remote server > Netmeeting to local server > RDP to client in an effort to negotiate authentication and various firewalls... s'all good fun though.

    For VPN users at home its a citrix client logging into a terminal server using various encryption methodologies :biggrin
     
  3. Node

    Node Byte Poster

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    Could use Nagios to monitor the servers.
     
    Certifications: MCSA, MCSE,
  4. zebulebu

    zebulebu Terabyte Poster

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    Dameware
     
    Certifications: A few
    WIP: None - f*** 'em
  5. onoski

    onoski Terabyte Poster

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    Lan Desk Remote Control, I still very much prefer Dame ware though:)
     
    Certifications: MCSE: 2003, MCSA: 2003 Messaging, MCP, HNC BIT, ITIL Fdn V3, SDI Fdn, VCP 4 & VCP 5
    WIP: MCTS:70-236, PowerShell
  6. mcshap

    mcshap Bit Poster

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    I must admit dameware is excellent, however I wouldn`t know what to do without logmein.com they have a free version as well as some nifty monitoring stuff. Could be a nice section for managed services?
     
    Certifications: MCSE , MCITP, MCT, CTT+, VCP
  7. VantageIsle

    VantageIsle Kilobyte Poster

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    RDP for servers, Dameware for clients.
     
    Certifications: A+, ITIL V3, MCSA, MCITP:EST, CCENT, 70-432-SQL, 70-401 SCCM
    WIP: MCSA upgrade MCITP:SA then EA
  8. BosonMichael
    Highly Decorated Member Award

    BosonMichael Yottabyte Poster

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    I also use RDP and Dameware.
     
    Certifications: CISSP, MCSE+I, MCSE: Security, MCSE: Messaging, MCDST, MCDBA, MCTS, OCP, CCNP, CCDP, CCNA Security, CCNA Voice, CNE, SCSA, Security+, Linux+, Server+, Network+, A+
    WIP: Just about everything!
  9. zebulebu

    zebulebu Terabyte Poster

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    Dameware rules. I do use RDP for servers as well - I've found this software to be invaluable when managing lots of remote servers simultaneously - I got mighty peeved with having multiple TS connections running in an MMC, this software is excellent for that.
     
    Certifications: A few
    WIP: None - f*** 'em
  10. VantageIsle

    VantageIsle Kilobyte Poster

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    Looks good, I use a similar program called RD Tabs which is also free and very stable. You can also save and backup your RDtabs config file and give them to new starters in the IT Team.

    Rd Tabs can be found HERE
     
    Certifications: A+, ITIL V3, MCSA, MCITP:EST, CCENT, 70-432-SQL, 70-401 SCCM
    WIP: MCSA upgrade MCITP:SA then EA
  11. zebulebu

    zebulebu Terabyte Poster

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    Yeps - ditto the Visionapp one - you save them in a config file and pass them to whomever wants them.
     
    Certifications: A few
    WIP: None - f*** 'em
  12. supag33k

    supag33k Kilobyte Poster

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    This is all good stuff - but no surprises.

    We use RDP and VNC mainly.
     
    Certifications: MCSE (NT4/2000/2003/Messaging), MCDBA
    WIP: CCNA, MCTS SQL, Exchange & Security stuff

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