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Remote assistance software

Discussion in 'Software' started by Boycie, May 21, 2007.

  1. Boycie
    Honorary Member

    Boycie Senior Beer Tester

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    Can anyone recommend one for supporting users at home? Trying to avoid Remote Assistance/Remote Desktop due to firewall's on both sides.

    Google brings up a few, just wondering if anyone can recommend one?

    Boyce
     
    Certifications: MCSA 2003, MCDST, A+, N+, CTT+, MCT
  2. kat731
    Honorary Member

    kat731 Megabyte Poster

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    Hi Si,

    ive just got Symantec PC Anywhere, my IT Manager uses it and says its good. Im about to start giving it a try, so we'll see.

    Kat
     
    Certifications: BA (Hons), A+
    WIP: 70-685 77-884
  3. wagnerk
    Highly Decorated Member Award

    wagnerk aka kitkatninja Moderator

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    You could try logmein, we use it on one of our servers instead of dialing-up to it. And one of my mates actually uses it on his PC. Plus the basic version is free - bonus :)

    -Ken
     
    Certifications: CITP, PGCert, BSc, HNC, LCGI, PTLLS, MCT, MCITP, MCTS, MCSE, MCSA:M, MCSA, MCDST, MCP, MTA, MCAS, MOS (Master), A+, N+, S+, ACA, VCA, etc... & 2nd Degree Black Belt
    WIP: PGDip
  4. simongrahamuk
    Honorary Member

    simongrahamuk Hmmmmmmm?

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    I'll second logmein.

    Saved us from having to bother with setting up a VPN when I need access to stuff from home. The Head and a few others also use it.
     
  5. C4sper

    C4sper Byte Poster

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    I'm using go to meeting (https://www.gotomeeting.com/)

    AFIK its running via port 80 and there is no major problems with the firewalls or AV software.
    you have a small piece of software on your PC that is generating a meeting ID that you can pass to anyone you want to help, the person is just typing that web assress into the web browser, gives the ID and that's all.
     
    Certifications: ECDL, A+, MCP, MCDST
    WIP: MCSE, CCNA
  6. Boycie
    Honorary Member

    Boycie Senior Beer Tester

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    Thanks for the input -I think I'll take a look at logmein. :thumbleft
     
    Certifications: MCSA 2003, MCDST, A+, N+, CTT+, MCT
  7. kat731
    Honorary Member

    kat731 Megabyte Poster

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    Yeh Logmein.. Been using that for quite a while, pretty good.
    K
     
    Certifications: BA (Hons), A+
    WIP: 70-685 77-884
  8. nugget
    Honorary Member

    nugget Junior toady

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    WIP: MCSA, 70-622,680,685
  9. Leehaa

    Leehaa Gigabyte Poster

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