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Recent Support Call

Discussion in 'Just for Laughs' started by Boycie, Jul 14, 2008.

  1. Boycie
    Honorary Member

    Boycie Senior Beer Tester

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    Sometimes it's nice to be on the other side of the fence :D :

    07/14/2008 02:11:06PM Agent "Hi Simon"
    07/14/2008 02:11:10PM Agent "I understand that you had to wait in the Queue for a long time because of high chat volumes. We apologize for the delay and assure you that we are taking steps to fix this. Let me go ahead and resolve your issue quickly."
    07/14/2008 02:11:13PM Agent "How are you today?"
    07/14/2008 02:11:51PM Simon "Hi. Very well thank you. The machine we purchased sometime ago has just been switched on, but we are unable to boot it up correctly."
    07/14/2008 02:12:13PM Agent: "I regret the inconvenience caused."
    07/14/2008 02:12:16PM Agent "I will do my best to assist you with the issue."
    07/14/2008 02:12:18PM Agent "Before we proceed, may I have a telephone Number to update our records, please?"
    07/14/2008 02:12:35PM Simon Sure.
    07/14/2008 02:12:49PM Agent "Thank you."
    07/14/2008 02:13:12PM Agent "Simon, could you please also confirm under whose name the system is registered to?"
    07/14/2008 02:13:29PM Simon Portillo: "yes.
    07/14/2008 02:14:04PM Agent "Yes. Thank you."
    07/14/2008 02:14:32PM Agent "I see that this is an Inspiron 530 desktop and the warranty of the system is valid till 21-01-2009"
    07/14/2008 02:14:56PM Agent "Simon, is the first time you are trying to switch the machine on after you have received it?"
    07/14/2008 02:15:06PM Simon "Yes."
    07/14/2008 02:15:29PM Agent "Okay"
    07/14/2008 02:15:47PM Agent "Is there any light on the system tower when you try to power it on?"
    07/14/2008 02:16:02PM Simon "It powers up, but gives the following error;"
    07/14/2008 02:16:05PM Simon : "initial errors when booting the system says the following:



    [49.290521] ata1.00: failed to set xfermode (err_mask=0x40)

    [84.381922] ata1.00: failed to set xfermode (err_mask=0x40)



    followed by other exception errors on various ata devices"
    (ata2, ata36 etc).



    The system then hangs on BusyBox v1.1.3 (Debian 1:1.1.3-5ubuntu7) Built-in shell (ash)

    Enter 'help' for a list of built-in commands.



    (initramfs)



    This also happens when you boot in recovery mode.

    07/14/2008 02:16:45PM Agent "I see"
    07/14/2008 02:16:49PM Agent "Do you have the system with the issue in front of you now?"
    07/14/2008 02:17:40PM Simon "yes"
    07/14/2008 02:17:57PM Agent "Let us try and enter the system set up and check what happens"
    07/14/2008 02:18:05PM Simon : "ok, great"
    07/14/2008 02:18:07PM Agent "To enter the BIOS or System Setup perform the following steps:
    1. Restart your system.
    2. As the system reboots, please start tapping the F2 key three or four times the moment you see the Dell logo. This should take you to the system setup screen."
    07/14/2008 02:18:24PM Simon "ok, please bare with me."
    07/14/2008 02:18:55PM Simon : "done"
    07/14/2008 02:19:05PM Agent : "Are you in the system set up?"
    07/14/2008 02:20:30PM Simon "yes"
    07/14/2008 02:21:19PM Agent "Okay"
    07/14/2008 02:21:28PM Agent "That means the system is posting."
    07/14/2008 02:21:36PM Agent ( "Let us try and run diagnostics on the machine"
    07/14/2008 02:21:52PM Agent "Running an "Express test" on the entire system

    1. Restart your system.
    2. As the system reboots, please start tapping the F12 key three or four times the moment you see the Dell logo.
    3. Choose "Boot to Utility Partition" from the Boot Device menu.
    4."
    At the Diagnostics menu, click the Express Test button.
    07/14/2008 02:21:59PM Simon "ok, please advise on what to do next."
    07/14/2008 02:23:49PM Agent "Please let me know if you get any error codes while you are running the tests"
    07/14/2008 02:23:53PM Simon "test memory, test system or exit on menu"
    07/14/2008 02:24:34PM Agent "test system"
    07/14/2008 02:25:10PM Simon "ah ha! Express test now running"
    07/14/2008 02:25:38PM Agent : "Okay. Thank you."
    07/14/2008 02:29:04PM Simon : "77% complete"
    07/14/2008 02:29:11PM Agent : "Okay"
    07/14/2008 02:29:19PM Agent : "Please let me know if you get any error codes."
    07/14/2008 02:29:37PM Simon "everything has passed so far."
    07/14/2008 02:29:50PM Agent : "Okay"
    07/14/2008 02:33:46PM Simon "Error Code 0F00:137B CD ROM_1 Drive Media is missing or blank"
    07/14/2008 02:35:53PM Agent "Okay"
    07/14/2008 02:36:09PM Agent "That comes by default as there is no disk in the drive. please proceed further"
    07/14/2008 02:36:28PM Simon : "ok, will do"
    07/14/2008 02:37:37PM Simon "same error for dvd re-writer. OK to proceed?"
    07/14/2008 02:38:13PM Agent "yes"
    07/14/2008 02:38:33PM Simon "completed"
    07/14/2008 02:39:19PM Agent "Okay. No more errors. Right?"
    07/14/2008 02:39:30PM Simon "nope, that's it"
    07/14/2008 02:39:41PM Agent : "Okay"
    07/14/2008 02:39:56PM Agent : "Simon, this looks like an issue with windows as hard ware passed all tests"
    07/14/2008 02:40:05PM Agent "Have you tried safe mode?"
    07/14/2008 02:40:38PM Simon : "This machine has Ubuntu on it - that's how we purchased it from you."
    07/14/2008 02:41:09PM Agent : "Oh okay."
    07/14/2008 02:41:17PM Agent : "Simon, I am so sorry, i missed that part."
    07/14/2008 02:41:28PM Agent : "We have a separate support for Ubuntu systems."
    07/14/2008 02:41:35PM Agent : "Please bear with me and I will give you the number"
    07/14/2008 02:41:52PM Simon "ok"
    07/14/2008 02:42:31PM Agent "Please call Ubunti support on."
    07/14/2008 02:42:36PM Agent ("Please contact them on the number I gave and I am positive that the issue will be fixed very quickly."
    07/14/2008 02:43:24PM Simon : "ok, thanks. Bye."
    07/14/2008 02:43:54PM Session Ended
     
    Certifications: MCSA 2003, MCDST, A+, N+, CTT+, MCT
  2. craigie

    craigie Terabyte Poster

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    Awesome post, made me lmao!
     
    Certifications: CCA | CCENT | CCNA | CCNA:S | HP APC | HP ASE | ITILv3 | MCP | MCDST | MCITP: EA | MCTS:Vista | MCTS:Exch '07 | MCSA 2003 | MCSA:M 2003 | MCSA 2008 | MCSE | VCP5-DT | VCP4-DCV | VCP5-DCV | VCAP5-DCA | VCAP5-DCD | VMTSP | VTSP 4 | VTSP 5
  3. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

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    hee hee!

    Thought they might have asked you for the service tag :blink
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
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  4. Boycie
    Honorary Member

    Boycie Senior Beer Tester

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    They did, Sparks. Using the live chat, they ask for the tag number followed by name and e-mail. It tells you what system you have, but left out the OS.

    Simon
     
    Certifications: MCSA 2003, MCDST, A+, N+, CTT+, MCT
  5. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

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    Ahhh, thought it might have told you what the OS was.

    Slightly off topic but why did you have a PC with Ubuntu on it? Ordered by mistake I assume :biggrin
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010
  6. Boycie
    Honorary Member

    Boycie Senior Beer Tester

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    Perphaps it does inform the technician the other end, but i don't recall it being displayed on the confirmation screen.

    He he! We have a Splicecom Call server which runs on a *nix OS. We needed a machine with a flavour of Linux for the call recording software, and a certain company sell them new with it on.
    Shame it doesn't work. :D
     
    Certifications: MCSA 2003, MCDST, A+, N+, CTT+, MCT

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