1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Realtek High definition audio

Discussion in 'Software' started by Leehaa, Feb 11, 2008.

  1. Leehaa

    Leehaa Gigabyte Poster

    1,648
    21
    91
    Bet one of you will know the solution right away!!

    Got a customers laptop with the above. Sound just isn't working - no general system sounds...no sounds from videos..nothing...zilch!!

    I have looked in control panel and sound isn't muted.

    In device manager, card is up to date and working properly!

    Tried updating driver...installed fine, and again says working properly....but there's nothing.

    The software displays that the sound is coming out etc......it's like the speakers are switched off or something...i'm not sure if the customer uses his own personal speakers too...but the ones built into the laptop aren't working either!

    Any ideas?

    Fujitsu Siemens Amilo running Vista home premium...
    Haven't had a great deal of time to play but had a quick look in bios - tis phoenix...couldn't find any settings that may affect it??
     
    Certifications: MCP, MCDST, ITIL v3, MBCS, others...
    WIP: BSc IT & Computing, RHCE
  2. Leehaa

    Leehaa Gigabyte Poster

    1,648
    21
    91
    Ah - he said it happened after he installed a driver for something else...

    problem is he said that he then deleted it and re-installed the old one....plus i've installed the up to date one just now...
     
    Certifications: MCP, MCDST, ITIL v3, MBCS, others...
    WIP: BSc IT & Computing, RHCE
  3. hbroomhall

    hbroomhall Petabyte Poster Gold Member

    6,623
    115
    224
    Hm - 'deleteing' drivers is not the same as 'deinstalling' them. I suspect that they are still about causing problems.

    I suspect a roll-back would be better than trying to find them - as long as you know when the others were installed.

    Harry.
     
    Certifications: ECDL A+ Network+ i-Net+
    WIP: Server+
  4. noelg24

    noelg24 Terabyte Poster

    3,334
    26
    139

    So is it working then? I would check to make sure he has the right device selected for sound...:biggrin
     
    Certifications: A+
    WIP: my life
  5. grim

    grim Gigabyte Poster

    1,345
    12
    89
    i installed that on XP last week and it didnt work after either. i went into the sound properties and there was a check box then needed ticking

    Grim
     
    Certifications: Bsc, 70-270, 70-290, 70-291, 70-293, 70-294, 70-298, 70-299, 70-620, 70-649, 70-680
    WIP: 70-646, 70-640
  6. Modey

    Modey Terabyte Poster

    2,397
    99
    154
    Go into device manager and make sure you don't have any exclamation marks against your system devices. If you do, uninstall the device and let Vista re-detect the device. It would seem lots of people have had trouble with these Hi def audi devices. Certainly in XP you need to install an MS hotfix, then the audio bus will be detected, then the sound card drivers can be installed. If it's not done in the correct order, it's usually very difficult to get anything out of it at all.
     
    Certifications: A+, N+, MCP, MCDST, MCSA 2K3, MCTS, MOS, MTA, MCT, MCITP:EDST7, MCSA W7, Citrix CCA, ITIL Foundation
    WIP: Nada
  7. Mitzs
    Honorary Member

    Mitzs Ducktape Goddess

    3,282
    73
    152
    I agree with Noel, make sure laptop is selected and not desktop for your sound first. Then follow the other suggestions.
     
    Certifications: Microcomputers and network specialist.
    WIP: Adobe DW, PS
  8. mojorisin

    mojorisin Kilobyte Poster

    395
    14
    41
    This is exactly the way I have had to do it on a few laptops that i have looked at with sound problems a complete mare to find out the hard way

    whats wrong with just installing the audio driver like in the old days ...:biggrin
     
    WIP: 70-685 http://www.speedtest.net/result/3377759783.png
  9. ThomasMc

    ThomasMc Gigabyte Poster

    1,507
    49
    111
    the latest driver installs have got the patches for 2k/XP and i assume thats the same with the Vista ones
     
    Certifications: MCDST|FtOCC
    WIP: MCSA(70-270|70-290|70-291)
  10. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

    10,191
    299
    319
    System restore perhaps? 8)
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010
  11. ManicD

    ManicD Byte Poster

    237
    4
    34
    i had a problem simelar only yesterday i downloaded the latest drivers from acer, ran teh setup file and bingo it worked
     
    Certifications: MCSA, N+, A+(Tech), ECDL
    WIP: 70-294, 70-298
  12. Modey

    Modey Terabyte Poster

    2,397
    99
    154
    That would be just too easy, they like to challenge us. :)
     
    Certifications: A+, N+, MCP, MCDST, MCSA 2K3, MCTS, MOS, MTA, MCT, MCITP:EDST7, MCSA W7, Citrix CCA, ITIL Foundation
    WIP: Nada

Share This Page

Loading...