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Quick Outlook 2003 Question

Discussion in 'Software' started by SolidSponge, Jul 19, 2007.

  1. SolidSponge

    SolidSponge Bit Poster

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    Hey guys
    Not sure if I'm missing something obvious here with this. Got a user who uses his exchange mail on a desktop and a laptop. He is saying that when he opens his email on his laptop and then goes to open his email on his desktop, emails he has opened on his laptop are not showing as being opened on his desktop (if you get me?). It's like they haven't been opened at all and are being downloaded from exchange from scratch.

    Any ideas?
     
    Certifications: A+, MCP (70-270)
    WIP: 70-290
  2. Stoney

    Stoney Megabyte Poster

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    How are the accounts setup? Are they set to use an Exchange server or something else like POP3/IMAP?

    What's the time difference bewteen him d/l onto his laptop and checking on his desktop?
     
    Certifications: 25 + 50 metre front crawl
    WIP: MCSA - Exam 70-270
  3. SolidSponge

    SolidSponge Bit Poster

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    Yeh this guys has POP3 mailbox that is setup in Exchange. As for time difference, well it's whenever he decides to log on to his laptop. All the mails he's picked up on his desktop look as if they've not been picked up at all.
     
    Certifications: A+, MCP (70-270)
    WIP: 70-290
  4. AJ

    AJ Administrator Administrator

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    If he is using POP3 to download his emails then you must have set up the mail box to keep a copy on the server when it is sent to the laptop. I think then as the mail on the server hasn't been opened, just copied and sent to the lappy, it will be marked as unread when he logs onto his desktop, which I guess he's looking straight at the mailbox.
     
    Certifications: MCSE, MCSA (messaging), ITIL Foundation v3
    WIP: Looking at doing ..................
  5. BosonMichael
    Highly Decorated Member Award

    BosonMichael Yottabyte Poster

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    Yep, I'd also guess it's a cached mode problem.
     
    Certifications: CISSP, MCSE+I, MCSE: Security, MCSE: Messaging, MCDST, MCDBA, MCTS, OCP, CCNP, CCDP, CCNA Security, CCNA Voice, CNE, SCSA, Security+, Linux+, Server+, Network+, A+
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  6. SolidSponge

    SolidSponge Bit Poster

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    Ah of course, exchange caching.

    Cheers guys I'll give that a try :biggrin
     
    Certifications: A+, MCP (70-270)
    WIP: 70-290

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