Question for 22nd November

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A customer wants you to come out to look at their monitor that isn't working. On arrival what should you do first?

A) Boot straight into Safe mode

b) Swop out the monitor with your known working model

C) Open the monitor to begin investigation

D) Swop the video card over

 

Well the first thing I'd personally do out of the four options would be [HIDE]A[/HIDE], then [HIDE]B,[/HIDE] then [HIDE]D.[/HIDE]

I most certainly wouldn't be doing [HIDE]C! [/HIDE]

I would always start with the easiest option 1st!

[HIDE]One option that isn't there, although A comes close is to just turn the PC on and see what happens and go from there.[/HIDE]

 

I'm gonna go for B - I always keep a spare one in my pocket!

 

[HIDE]B[/HIDE]

For me.

 

I will go with

[HIDE]B[/HIDE]

 

Errrr... B?

 

well i'd go with

[HIDE]b[/HIDE]

but don't anyone listen to me i've been known to be wrong in the past

 

i guess i'd go for the easiest option too and choose

[HIDE]b[/HIDE]

but even before that i suppose slap the user like wagnerk, then check the cables.

 

[HIDE]Right first of all I would go for A cos thats something you would do anyway in the offset, then if that failed, I would then do B cos you never know if the monitor is knackered failing all that I would do D bearing in mind I would have a spare graphics card thats kinda old just for work purposes but above all else my final answer would be B[/HIDE]

 

[hide]since i have no idea about a+ stuff, i'll go with B.[/hide]

 

a nice variety of answers here guy's, keep 'um coming. Answer tommorow... honest

 

My answer to the question would be:
[HIDE]answer b[/HIDE]

 

I would probably swap out the monitor with my known working model - I wouldn't wear an ESD strap though obviously!

 

[HIDE]First i would check with my model (B) then if this worked its their monitor or cables otherwise if it didnt it would be the VGA playing up (D)[/HIDE]

 

Interesting...

[HIDE]A) is out because the monitor isn't working according to your question, hence you would not be able to read the screen

B) is a good *first choice* if you have one up your sleeve

C) would not be the first step but is fine if your are qualified to do so

D) This would probably be my second step

[/HIDE]

 

true about option A.
but if its the customer saying its broken...

 

Boyce,

I didn't read the entire thread so I don't know if anyone else has pointed this out, but it seems to me you left out Step 1: Check all video cables and physical connections between monitor and computer.

 

Yup and make sure it is switched on