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Question for 22nd November

Discussion in 'A+' started by Boycie, Nov 22, 2005.

  1. Boycie
    Honorary Member

    Boycie Senior Beer Tester

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    A customer wants you to come out to look at their monitor that isn't working. On arrival what should you do first?

    A) Boot straight into Safe mode

    b) Swop out the monitor with your known working model

    C) Open the monitor to begin investigation

    D) Swop the video card over
     
    Certifications: MCSA 2003, MCDST, A+, N+, CTT+, MCT
  2. Arroryn
    Honorary Member

    Arroryn we're all dooooooomed

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    I'm not sure whether [HIDE]B or D is easier. Personally, I would do B... but how many techs have 'spare' working monitors? B. I'll stay with B. Swapping a cable over is easier than installing a new card.[/HIDE]
     
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  3. simongrahamuk
    Honorary Member

    simongrahamuk Hmmmmmmm?

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    Well the first thing I'd personally do out of the four options would be [HIDE]A[/HIDE], then [HIDE]B,[/HIDE] then [HIDE]D.[/HIDE]

    I most certainly wouldn't be doing [HIDE]C! [/HIDE]

    I would always start with the easiest option 1st! :blink

    [HIDE]One option that isn't there, although A comes close is to just turn the PC on and see what happens and go from there.[/HIDE]
     
  4. juice142

    juice142 Megabyte Poster

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    I'm gonna go for B - I always keep a spare one in my pocket! :biggrin
     
    Certifications: BSc (Hons), A+, Network+
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  5. wagnerk
    Highly Decorated Member Award

    wagnerk aka kitkatninja Moderator

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    First step slap the user across the head for not turn the damn thing on in the first place and for wasting your time.

    However for this question my answer would be:

    [HIDE]B. swap the monitor. For a vendor neutral cert, do all OS have safe mode? Or is it just Windows?[/HIDE]

    Don't know if that is Comptia's answer, but hey, it's mine. :biggrin
     
    Certifications: CITP, PGCert, BSc, HNC, LCGI, PTLLS, MCT, MCITP, MCTS, MCSE, MCSA:M, MCSA, MCDST, MCP, MTA, MCAS, MOS (Master), A+, N+, S+, ACA, VCA, etc... & 2nd Degree Black Belt
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  6. Tyler D

    Tyler D Gigabyte Poster

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    [HIDE]B[/HIDE]

    For me.
     
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  7. Rostros22

    Rostros22 Kilobyte Poster

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    I will go with

    [HIDE]B[/HIDE]
     
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  8. tobylerone

    tobylerone New Member

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    Errrr... B?
     
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  9. dizzy

    dizzy New Member

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    well i'd go with

    [HIDE]b[/HIDE]

    but don't anyone listen to me :D i've been known to be wrong in the past :rolleyes:
     
  10. moominboy

    moominboy Gigabyte Poster

    i guess i'd go for the easiest option too and choose

    [HIDE]b[/HIDE]

    but even before that i suppose slap the user like wagnerk, then check the cables. :tongue
     
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  11. noelg24

    noelg24 Terabyte Poster

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    [HIDE]Right first of all I would go for A cos thats something you would do anyway in the offset, then if that failed, I would then do B cos you never know if the monitor is knackered failing all that I would do D bearing in mind I would have a spare graphics card thats kinda old just for work purposes but above all else my final answer would be B[/HIDE]
     
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  12. _omni_

    _omni_ Megabyte Poster

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    [hide]since i have no idea about a+ stuff, i'll go with B.[/hide]
     
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  13. Boycie
    Honorary Member

    Boycie Senior Beer Tester

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    a nice variety of answers here guy's, keep 'um coming. Answer tommorow... honest :tongue
     
    Certifications: MCSA 2003, MCDST, A+, N+, CTT+, MCT
  14. Veteran's son

    Veteran's son Megabyte Poster

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    My answer to the question would be:
    [HIDE]answer b[/HIDE]
     
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  15. daveo

    daveo Bit Poster

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    I would probably swap out the monitor with my known working model - I wouldn't wear an ESD strap though obviously! :D
     
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  16. zimbo
    Honorary Member

    zimbo Petabyte Poster

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    [HIDE]First i would check with my model (B) then if this worked its their monitor or cables otherwise if it didnt it would be the VGA playing up (D)[/HIDE]
     
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  17. Bluerinse
    Honorary Member

    Bluerinse Exabyte Poster

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    Interesting...

    [HIDE]A) is out because the monitor isn't working according to your question, hence you would not be able to read the screen

    B) is a good *first choice* if you have one up your sleeve

    C) would not be the first step but is fine if your are qualified to do so

    D) This would probably be my second step

    [/HIDE]
     
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  18. _omni_

    _omni_ Megabyte Poster

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    true about option A.
    but if its the customer saying its broken... :tongue
     
    Certifications: MCSE 2003, MCSA:M
  19. ffreeloader

    ffreeloader Terabyte Poster

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    Boyce,

    I didn't read the entire thread so I don't know if anyone else has pointed this out, but it seems to me you left out Step 1: Check all video cables and physical connections between monitor and computer.
     
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  20. Bluerinse
    Honorary Member

    Bluerinse Exabyte Poster

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    Yup and make sure it is switched on :biggrin
     
    Certifications: C&G Electronics - MCSA (W2K) MCSE (W2K)

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