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Prometric and Vue problem (kinda urgent)

Discussion in 'A+' started by delorean, Apr 2, 2008.

  1. delorean

    delorean Megabyte Poster

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    Ok so I passed the 601 (YAY!), last night I went to book my 602 for this friday and was going to book through Prometric like I did for the 601. Instead I went and looked to see if I could find discount vouchers.

    I found a discount voucher (called an early expiration) for the A+ for any of the exams (601, 602 etc) for US$109!!! Thing is it was through Vue not Prometric. I went ahead and booked it not thinking about one thing.

    Because I did 601 with Prometric, does that mean I am tied to them for the 602? If so, I think I just blew US$109 on a voucher I can't use because it is for Vue.

    Bare in mind the sole testing centre here in Grand Cayman is both Vue and Prometric, so no probs there.

    Any ideas anyone???
     
    Certifications: A+, MCP 70-270, 70-290, 70-291
    WIP: 70-680, S+, MCSA, MCSE, CCNA
  2. greenbrucelee
    Highly Decorated Member Award

    greenbrucelee Zettabyte Poster

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    no you are not tied you can take the exams at any test centre or company you want.
     
    Certifications: A+, N+, MCDST, Security+, 70-270
    WIP: 70-620 or 70-680?
  3. delorean

    delorean Megabyte Poster

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    Ah cool. Well, I can only take the exam at one test centre because there is only one on the island! Hehehe.

    The thing is, on the printout for 601, it says when I pass 602 I log in and get my certificate. How do I do that if I am doing 601 with prometric and just booked my 602 with Vue?
     
    Certifications: A+, MCP 70-270, 70-290, 70-291
    WIP: 70-680, S+, MCSA, MCSE, CCNA
  4. greenbrucelee
    Highly Decorated Member Award

    greenbrucelee Zettabyte Poster

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    most test centres that I am aware of are just that test centres, the vue & prometric names are given to them sort of like Microsoft gold status etc.

    So the test centre should be both vue & prometric you will easily find out by looking on the prometric site.
     
    Certifications: A+, N+, MCDST, Security+, 70-270
    WIP: 70-620 or 70-680?
  5. ajs1976

    ajs1976 Byte Poster

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    When you register make sure to give them your CompTIA ID, so your second exam ends up under the same profile at CompTIA. If it does not email them and they will fix it.
     
    Certifications: MCSE, CCEA, Sec+, L+, N+
    WIP: 2008, CAG, or CCENT (not sure)
  6. delorean

    delorean Megabyte Poster

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    You mean when I register the voucher (which Preplogic still have not sent me) on the Vue website to schedule the exam enter my CompTIA id there or give it to them at the test centre?

    Where do I find my CompTIA id? Is it on the print out of my pass sheet from the 601?

    Thanks.
     
    Certifications: A+, MCP 70-270, 70-290, 70-291
    WIP: 70-680, S+, MCSA, MCSE, CCNA
  7. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    your compTIA id is on the sheet that you got after the exam and do the voucher on the website.
     
    Certifications: A+, N+, MCDST, Security+, 70-270
    WIP: 70-620 or 70-680?
  8. delorean

    delorean Megabyte Poster

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    Cool, so who do I give my CompTIA id to? Vue (when booking) or the test centre and just let them know also that I done the 601 with Prometric?
     
    Certifications: A+, MCP 70-270, 70-290, 70-291
    WIP: 70-680, S+, MCSA, MCSE, CCNA
  9. ajs1976

    ajs1976 Byte Poster

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    I would call VUE when we are ready to register and explain the situation to them and give them all the information. Also have you logged into the CompTIA website to look at your profile?
     
    Certifications: MCSE, CCEA, Sec+, L+, N+
    WIP: 2008, CAG, or CCENT (not sure)
  10. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    I think you just do it when booking, maybe email them to get clarification.
     
    Certifications: A+, N+, MCDST, Security+, 70-270
    WIP: 70-620 or 70-680?
  11. delorean

    delorean Megabyte Poster

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    Hey guys, sorry to trouble you all with the original thread, it appears Preplogic have already answered the question for me.

    They just sent me an email telling me they have cancelled my purchase request. I think they don't accept credit cards from the Cayman Islands (a lot of places online don't). Oh well, sod it I think i'll just pay the extra US$54 and go through Prometric and save myself a universe of hassle!

    Thanks though for all your help everyone, at least I know what to do in future now! If anybody is interested here is what Preplogic had to say:

    Hello,

    You recently attempted to purchase an exam voucher from PrepLogic. Due to one or more precautions and requirements, we are unable to fulfill your order. If you have purchased more than one voucher, you will receive this message for each voucher our fulfillment department is unable to process. Here are some reasons that may indicate why your order cannot be fulfilled:

    Credit card has been reported stolen
    Insufficient information provided for verification US/Canadian exam vouchers can be used in the US and Canada only International exam vouchers can only be used internationally Customer requested refund (before fulfillment) ​

    In most cases, the price of your voucher will be refunded in full. If you purchased other products with your voucher, they may or may not have been refunded as well. The specifics of your account depend on the circumstances of your order.

    If you feel you have received this automated message in error, please contact our customer support team at 1-800-418-6789. If you have already spoken with a customer service representative, you are most likely receiving this message as a response to the actions you requested and there is no need to call again.

    Sincerely,

    PrepLogic
    Customer Support Team
     
    Certifications: A+, MCP 70-270, 70-290, 70-291
    WIP: 70-680, S+, MCSA, MCSE, CCNA
  12. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    what about looking at gractechsolutions.com for a voucher although I think they only do US/canada and UK vouchers.
     
    Certifications: A+, N+, MCDST, Security+, 70-270
    WIP: 70-620 or 70-680?
  13. delorean

    delorean Megabyte Poster

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    Yeah I looked there, but they want me to sign up to paypal. I can do that but paypal doesn't like credit cards from the Cayman Islands.

    Sucks to live here sometimes!
     
    Certifications: A+, MCP 70-270, 70-290, 70-291
    WIP: 70-680, S+, MCSA, MCSE, CCNA
  14. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    you dont have to have a paypal account, I dont and I dont have a credit card either. I used my mothers then changed the name to mine so the vouchers related to me.

    They will accept credit/debit cards you dont have to sign up to the paypal thing although you will get anemail trying to make you sign to it.
     
    Certifications: A+, N+, MCDST, Security+, 70-270
    WIP: 70-620 or 70-680?
  15. delorean

    delorean Megabyte Poster

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    Am just on the Prometric site now, it is asking me this:

    Additional Information Requested By CompTIA
    Before proceeding, please provide the following information.
    Member #


    Is that the number on the print out sheet? All I have is a Prometric Testing Id which I got on my 601 order.
     
    Certifications: A+, MCP 70-270, 70-290, 70-291
    WIP: 70-680, S+, MCSA, MCSE, CCNA
  16. delorean

    delorean Megabyte Poster

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    Aye, but like my attempt to purachase at Preplogic, a lot of places don't like credit cards from Cayman Islands. I have no idea why, it makes shopping online (regardless of import duty) very difficult.
     
    Certifications: A+, MCP 70-270, 70-290, 70-291
    WIP: 70-680, S+, MCSA, MCSE, CCNA
  17. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    I think so, the candidate ID number.
     
    Certifications: A+, N+, MCDST, Security+, 70-270
    WIP: 70-620 or 70-680?
  18. delorean

    delorean Megabyte Poster

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    Just booked it now, looks as though it went through fine. Sucks I couldn't use a discounted voucher though. :(

    Thanks GBL and everyone else for the help though. Friday 9:30am here we come!!!!
     
    Certifications: A+, MCP 70-270, 70-290, 70-291
    WIP: 70-680, S+, MCSA, MCSE, CCNA
  19. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    no probs, good luck mate :)
     
    Certifications: A+, N+, MCDST, Security+, 70-270
    WIP: 70-620 or 70-680?

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