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Profile issues

Discussion in 'Scripting & Programming' started by zxspectrum, Jan 21, 2015.

  1. zxspectrum

    zxspectrum Gigabyte Poster Premium Member

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    Hey all

    We have issues every now and then with users logging onto thin clients, they get the temp profile issue and it wont let them log on etc. We have 2 ways of doing it, one is to go onto the terminal server they are pointing too, then go start > right click my computer, select properties, click advanced and then click the settings for user profiles. This can take ages to load, but then you select the relevant user who is having the issue and then delete. This works a lot of the time but when it doesn't we have to do this


    http://www.kreslavsky.com/2009/03/delete-windows-user-profile-in-registry.html


    Now this takes even longer and when you are scrolling down the names are not in alphabetical order so you have to check one by one by one which can take a while to find the correct profile, and you are in the registry which is never a good idea.

    Does anyone have any pointers to a script using a batch file or powerhsell file they know of so I could run it and delete etc ???

    Thanks

    Eddie
     
    Certifications: BSc computing and information systems
    WIP: 70-680
  2. Sparky
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    Sparky Zettabyte Poster Moderator

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    Anything that could be causing this? AV login scan perhaps? Is the thin client basically a RDP session onto a server?
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010
  3. zxspectrum

    zxspectrum Gigabyte Poster Premium Member

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    Not that I can think of, I will rule out AV as we aren't getting reports at in in regards to that. As you said yes the thin client is an RDP session to the server. Normally one issue that would not let them log on is when they have just shut the machine down and not logged off properly, for that we delete directly from task manager and look at the users still logged on etc, we would get a disconnect message from that particular user and also other users and then log them off manually.

    Its random but 2 students that I can think of from the top of my head are coming back quite frequently, this can be a month, 2 weeks or days the time period is very random and we seem to have narrowed it down to , and they would have logged off properly as I have checked. One thing we have also implemented is to delete the user profile after 30 days if they are inactive, however i get the feeling that this wont solve the issue???

    Ed
     
    Certifications: BSc computing and information systems
    WIP: 70-680
  4. Sparky
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    Sparky Zettabyte Poster Moderator

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    Where is the profile located? Is it a TS profile located on a network share somewhere?

    As an example I have two terminal servers setup for a customer - when a user logs in they get a TS profile from a network share. However if they logon to a PC they get a standard roaming profile. It means there is no issue of a roaming profile moving between a server and a desktop OS.
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010
  5. zxspectrum

    zxspectrum Gigabyte Poster Premium Member

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    I thought I would have a picture on my phone of the message but I don't. However i know that when they cant log on to a thin client, they have no trouble logging onto a normal desktop pc. So from that they must be getting a TS profile, which makes sense, as we can delete that and it doesn't affect any of the services on the PC side

    Ed
     
    Certifications: BSc computing and information systems
    WIP: 70-680
  6. Sparky
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    Sparky Zettabyte Poster Moderator

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    Possible to purge all cached profiles overnight?
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010
  7. zxspectrum

    zxspectrum Gigabyte Poster Premium Member

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    I think ATM we are going with the 30 day purge, will have to wait and see what that does.
     
    Certifications: BSc computing and information systems
    WIP: 70-680
  8. Sparky
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    Sparky Zettabyte Poster Moderator

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    Afteryou purge the profiles I take it the profile is then downloaded again from a shared location? If this is the case remember you will be downloading the profile with this issue again. May explain why two users seem to have this issue more than others.
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010
  9. zxspectrum

    zxspectrum Gigabyte Poster Premium Member

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    No Sparky, it creates a whole new one, as i go on to the server that their terminal is pointing too.

    I hope im making sense here. As maybe on the others it could be corrupted and getting dragged across that way?? I cant think of anyway to describe it.

    As we have various Thin Clients around the campus, each section will log into a session, now they could be in one room one day and another the next, who is too say that they may be doing something that we havent seen, but they dont realise as well, and then the continue the next time they log on unaware and then they come to us??

    Its a strange one

    Ed
     
    Certifications: BSc computing and information systems
    WIP: 70-680
  10. Sparky
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    Sparky Zettabyte Poster Moderator

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    It sounds like a local profile is being created on the server itself then. If it was roaming then it would be in shared location and also a cached copy on the TS. So if you delete the cached profile on the TS then the same profile would be downloaded again from the shared location.

    How many terminal servers are you running?
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010
  11. zxspectrum

    zxspectrum Gigabyte Poster Premium Member

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    8 I think
     
    Certifications: BSc computing and information systems
    WIP: 70-680
  12. Sparky
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    Sparky Zettabyte Poster Moderator

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    Do all students logon to all 8 servers?
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010
  13. zxspectrum

    zxspectrum Gigabyte Poster Premium Member

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    No, but that could be starting point in looking at why these 2 particular students have regular issues???

    Im assuming you meant over the course of the week or day etc??? They will have a mix of PC and Thin Client logging session?

    Ed
     
    Certifications: BSc computing and information systems
    WIP: 70-680
  14. Sparky
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    Sparky Zettabyte Poster Moderator

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    Yeah - basically if they logon to terminal server 1 on Monday then log off, when they logon to another terminal server (say terminal server 2) - if it is a roaming terminal server profile then it may have the same issue as it is being downloaded from a shared location.

    If this is the case then it would be best to rename the profile on the shared location and then remove all cached profiles on all the terminal servers.
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010
  15. Sparky
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    Sparky Zettabyte Poster Moderator

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    Do they definitely have a separate terminal server profile from what they use on the PCs?
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010
  16. zxspectrum

    zxspectrum Gigabyte Poster Premium Member

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    Yes, they must have as when they cant log onto the Thin Client, they can log onto the PC, without any issue, one thing I cant distinguish is if they can log onto another terminal server when they are having the profile issue, So if they cant get onto terminal one, can they get onto terminal 2 ect. My thinking on that is would it be limited to a single TS or all terminal servers?? The logging onto a pc as you will know creates a local profile, and if they have had this issue before and not logged onto a particular PC, then it will take longer but still log them on??

    I hope that makes sense Sparky

    Ed
     
    Certifications: BSc computing and information systems
    WIP: 70-680
  17. Sparky
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    Sparky Zettabyte Poster Moderator

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    It does make sense – would be best to confirm how the TS profiles are setup. Also confirm if a user is having problems logging into one TS or all of them.
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010

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