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Professionalism & self representation

Discussion in 'The Lounge - Off Topic' started by Wilki0903, Jun 4, 2017.

  1. Wilki0903

    Wilki0903 Bit Poster

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    Hi all,

    Just wondering what your thoughts are on this topic? I work with many non IT managers and the main boss is non IT. They have zero clue what pressure I am sometimes under but I stay quiet and focussed and crack on as you do.

    I'm currently working on my responses to these managers as I've noticed and been told that I'm not doing myself any favours. It's also become more of a problem since they got rid of my staff to use money elsewhere.

    I could be working on risk to business cases or half way through a mass mail migration to O365 and because they got rid of my staff they will want some cables tidying for example. In theory I must stop what I am doing and tidy the cables but then when the important work hasn't been done I'm pulled apart.

    This is happening daily I'm pulled of extremely important jobs to do shite that an apprentice or low level technician should be doing. (No disrespect to low level techs, we all start somewhere) then I'm spoken to like shite for not managing to get the important jobs done.

    My problem is I'm too honest so I go down the defensive road and explain why we're in this poor situation. It falls on deaf ears as these managers are ignorant to the inner operations of IT or my job role.

    Should I train myself to communicate better with these people or Just leave and join somewhere that appreciates our roles?

    I have done detailed reports but they haven't been read at all. I know as they ask questions day in day out which were all detailed and answered in the reports.

    Is this common in IT?
     
    Certifications: Cisco CCNA R&Sv3, CompTIA A+, Apple Certified Professional, Apple Certified Technical Co-Ordinator
    WIP: Cisco CCNA CyberOps, CCNA Security, VMware vsphere v6.5
  2. Rob1234

    Rob1234 Megabyte Poster

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    It depends how you look at it, some may say managers are not there to understand IT or it's issues that is your job or that it is your job to help them understand, do you understand everything about there job? What are there goals and objectives how can IT help them achieve that?

    Also depends what industry you are in and the impact IT has on the business to how much the managers care.

    What you are describing I think is quite common it is rare to find managers that understand the business and IT and it is also rare to find IT staff that understand the business and IT.
     
    Certifications: A few.
  3. Wilki0903

    Wilki0903 Bit Poster

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    Hi Rob,

    I think you have hit the nail on the head... When i started the business had a focus on IT and effective use of technology to boost productivity and outcomes. This has completely gone now. The new managers (we've had 3) aren't interested in IT whatsoever they would prefer to use pen and paper where possible.

    Its frustrating when i'm told that i'm failing as a project which has been cleverly analysed and predicted to take 3 days if all goes to plan should only take 1 day as the non IT boss has googled it and its straight forward. I'm too sensitive to these instances, it drives me insane so i often get a little heated and say something which i should really hold in. It doesn't do me any favours.

    Most of the frustration comes from the team being made redundant and instant support/project delivery still being expected.
     
    Certifications: Cisco CCNA R&Sv3, CompTIA A+, Apple Certified Professional, Apple Certified Technical Co-Ordinator
    WIP: Cisco CCNA CyberOps, CCNA Security, VMware vsphere v6.5
  4. jk2447

    jk2447 Petabyte Poster Moderator

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    Hi Wilki. My two pence for what it is worth. I would go for all of you're suggestions sir. Firstly I would play ball, reign myself in as I have bills to pay. Keep my head down if you will and focus on the work as hard as that is. It's a huge skill to do your best and not let people get to you. Secondly I would think about how I convey complexity. Perhaps you're doing this in a reactive way rather than a proactive way e.g. You're being questioned why you can't do it all. Clearly they feel you can to lay everyone else off. A compliment for sure albeit a stressful one. Set expectations before you're asked. Set your stall out. I've got to do those mailbox migrations which fair dues. I can do over two days but that's if that's all I do but you know what it's like. I'll have desktops and servers to fix etc. I wouldn't worry about doing the easy stuff. I'm a Solution Architect and I often do jobs for ten grand. I've done them for multi mil but it doesn't stop me getting a noddy low value ROM to do. It's fine. Enjoy not using your brain for these jobs. Lastly I would look what jobs are out there. Anywhere in decline, laying people off isn't a Nice place to be IMHO. Don't jump for any old thing. Look for a bit more money. A job you really fancy. Or maybe not even money just make it worth the trouble in some way. Lots of training or close to home perhaps. Smash it mate. It shows great initiative you even asking us what we think. Just my two cents/pence, Jim
     
    Certifications: BSc (Hons), HND IT, HND Computing, ITIL-F, MBCS CITP, MCP (270,290,291,293,294,298,299,410,411,412) MCTS (401,620,624,652) MCSA:Security, MCSE: Security, Security+, CPTS, VCP4, CCA (XenApp6.5), MCSA 2012, VCP5, VCP6-NV
  5. ClaireAgutter

    ClaireAgutter New Member

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    Sounds like a very frustrating position to be in. A couple of things you could try:

    1) make your workload visual - use a technique like kanban to show what you've got in progress and queued. Even if someone doesn't understand IT, it could help you talk about the impact of task switching
    2) Get the business to sign off on the risk of any task switching - "I understand that you want me to tidy cables rather than install this security patch, but can you please confirm in writing that you're accepting the risk to the company?"

    Good luck.
     
  6. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

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    Yes very – I have been onsite with a customer migrating a Windows domain or whatever and been on the phone to the helpdesk due to the guys needing help with an outage. Then I am asked why the domain migrate timescale has slipped. :foottap:

    Don’t take it personally – just stick to the facts and you will be fine.

    On a side note when do you get the time to write a report?!?! I can’t even finish an email without a phone call or someone coming into my office.
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010

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