Problems with Thomson Prometric

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Where do you want me to start.

3 problems in just over 1 month. Would not recommend Thomson Prometric, use VUE for any Microsoft exams

1st Exam (28/11/06) (Microsoft 291). Exam crashes near end and Prometric unable to recover results
2nd Exam (12/12/06) (Microsoft 270) Prometric lost the results . Good I have the test score sheet saying pass
3rd Exam (04/01/07) (Microsoft 291). Retake of 1st exam. Prometric cancelled exam then forgot to tell me . Passed with VUE next day.

To make things worse, on Prometric's website they said "no show" on all exams above

 

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Hi,

Welcome to the forum.
That is unlucky - did you sit all three at the same test centre? It could be nothing to do with the provider, but the machine you used.

e-mail the complaints department and tell them you expect something for your trouble.

 

hi welcome to CF!

Im sure you have had some problems with prometric but i have used them and no problems at all... have you maybe thought its your test centre with the problem and not prometric?

also this is your first post on our forums and to jump in like that is a little harsh. chin up the world isnt over!

if you would like to go to the new members forum and introduce yourself there then people could get to know you better!

 

Taken 14 Microsoft exams over last 8 years with Prometric and never had a problem before

Problem Exams taken at 2 seperate test centres.

Prometric customer services dealing with it but do not seem intrested.

People need to be made aware of any problems with Prometric
to avoid wasting as much time as I have.

 

Phil,

Thanks for the heads up, mate. Pearson is the way.

 

It would be nice to have one or the other within 70 miles of here. I don't think I would be too fussy, if either was handy to get to.

 

Pete,

I think I would rather have no rain, wind and a beach nearby than a Pearson test centre, but your call.

 

you mean prometric?

 

philswindin,

Just so others can know, which two specific Prometric testing centres did you have problems at?

 

It was a Leeds and Wakefield, UK.

Just had an email from Prometric customer services implying it was my fault and I cancelled exam . Jokers.

If it was my fault why did the testing centre issue me a ticket.

Just shows how bad they are.

 

I like how you didn't show up, yet have a test score sheet from then.

 

I think sometimes its just bad luck, I dont think its down to either vendor specifically
I have used prometric for well over 30 exams and had no problem
I recently attended my first ever VUE exam as it was the only center close to work and they made two huge **** ups

1. they had me booked for the wrong exam, yet my conf email had the correct exam on, and they couldnt just change the exam, i had to cancel the appointment (wait 10 days for the money to be returned) and book again on my personal credit card to do the correct exam
2. I then got an email and they had issued me with a new MCP id despite me entering my existing one into there system when i booked, so now i have to wait weeks for MS to merge the IDs

no biggie as this exam alone gives me SFA extra, but its unprofessional and a tad inconvieniant for me
I've had prometric exams crash once or twice but it always just comes back and starts from where I was no problems, must of been real bad luck to lose your exam near the end!

At the end of the day, the exam system is not perfect, and I dont think it really has a way to be perfect with the demand it has to meet, but its pretty good, **** ups are few and far between, and i've had good experiances with customer services on both sides to get things resolved

Good luck getting it fixed, i know it can be a pain in the ass, try get through to someone else at prometric, i always found them to be more than helpful, so maybe you good a bad apple?

 

OMG

 

Then you really don't want to know my Prometric exam total.

 

Oh go on, spill the beans!

 

Well, it looks like there's no test history on my account prior to 2003, and I took many exams with them before then. Looks like I've taken 34 exams with them since 2003.

If my spreadsheet is accurate, I've passed 56 exams total, Prometric and Vue.

 

Hats off to you sir

 

No relevant response to my multiple enquires over the past months to Tompson Prometric customer services. Last thing I wanted was to take this further but as they just ignored me and didn't make any proper contact I have had to to get some money back some how. I emailed and rang them multiple times but only got "this is being dealt with by our supervisors". I made them a very generous offer via email and gave them over a month to sort things out but still nothing.

Issued them a court summons (sued them) at start of Feb and Prometric have just admitted liability (won the case). I have the costs for exam; fuel to test centre; time away from work and court costs. Something they could have sorted out very easily with a few phone calls or emails and an apology at a minimal cost has just cost them a significant amount.

I you have had problems then it is easy to issue proceedings in the UK, all done online. Would recommend this to anyone by using court service website at www.moneyclaim.gov.uk.

If you are out of pocket because of something someone has done and they are dragging their feet or not responding, follow process below.
--------------------------------------------------------------------------------------

UK COURT PROCESS (UK only)
Web: www.moneyclaim.gov.uk
Review: http://www.dooyoo.co.uk/internet-sites/moneyclaim-gov-uk/385887/

BEFORE
-------
Send them an email with delivery and read receipt if possible or letter by recorded delivery.
- Word letter politely
- Detail exactly what went wrong
- Use reference numbers where possible
- Why you consider it is their fault
- How much you are out of pocket
- Time and date you wish this resolved (The courts like between 14 days and a a calendar month) and state you will take them to Court if it is not resolved to your satisfaction.

If they make you an offer consider it properly, don't just say no.

ISSUE COURT PROCEDINGS
--------------------------
- Create a user on www.moneyclaim.gov.uk
- Create a new claim online, and word it properly. Get someone to read it and make sure it makes sense.
- Find a UK Address for the company or person you are claiming against
- Submit claim
- Wait 14 days for them to defend or acknowledge claim

IMPORTANT
-----------
USE COMMON SENCE - Claim for everything you are out of pocket. Don't claim for example for a new laptop to study with. You can get counter claimed against for stupid things.
Only claim for (if you are out of pocket on these)
- Time away from work (Get a headed letter from your employer with your daily or hourly rate). Work out exactly how much you are out of pocket.
- Fuel Costs
- Exam cost (if you weren't able to take exam for any fault of your own)

DONT BACK DOWN - They rely on people backing down who make court threats.

GET ADVICE - Always get proper legal advice if you are unsure in any way about your claim.