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Problem with HDD

Discussion in 'Hardware' started by Arroryn, Jul 9, 2007.

  1. Arroryn
    Honorary Member

    Arroryn we're all dooooooomed

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    I have a Dell GX320 and its hard drive has just gone up the swanny. I need a bit of help!

    It's an 80GB hard drive on an XP Pro machine, fully patched and updated (until it went *splat* last week).

    It has 1 x FAT partition containing Dell diagnostic utils, and 3 x NTFS partitions, as part of our standard build.

    The PC wouldn't boot at all; it couldn't detect a SATA drive. I switched SATA cables. The PC went to the XP splash screen, but wouldn't go in to Windows; instead, it went back to POST, and decided it couldn't see the hard drive again.

    Tried in a different PC; same thing.

    I booted it with a remote recover disk. It's showing as 80GB of unallocated space, so the NTFS partitions have completely disappeared. I have an option to 'initialise' the disc, but I don't know if this will wipe it. As I want to try to do data recovery on it, I don't really want to press that button quite yet.

    So, the help I need from you guys, is to recover the data - keeping in mind that as far as I can see, the HDD has no recognisable file format, so I don't know if master/slave configuration will work.

    Any help would be greatly appreciated!!
     
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  2. BosonMichael
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    BosonMichael Yottabyte Poster

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    Does your remote recovery boot disk recognize NTFS? Sounds like it might not. I'd recommend slaving it to an NTFS-capable box to see what you can see on it.
     
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  3. Arroryn
    Honorary Member

    Arroryn we're all dooooooomed

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    It does; I left out a smidge of detail, methinks.

    I'm not completely sure how it's linked, I will be honest.

    I booted the Dell that's iffy using the remote recover disk; we have a machine that's on the network. It's sole purpose is to monitor servers, and notice when this remote console is activated.

    When I opened up the remote recover console, it recongised the 8.4GB NTFS volume of the machine it's installed on; it couldn't see the file format of the HDD I'm trying to recover.

    Using that as an example, it should be able to pick up NTFS volumes without an issue.
     
    Certifications: A+, N+, MCDST, 70-410, 70-411
    WIP: Modern Languages BA
  4. BosonMichael
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    BosonMichael Yottabyte Poster

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    Depends... it's possible that your recovery disk may not see the partition if it's a dynamic disk partition... just a thought. I'd still recommend slaving it up and see what you can see.

    This is another instance where one of those USB-to-disk adapters comes in insanely handy.
     
    Certifications: CISSP, MCSE+I, MCSE: Security, MCSE: Messaging, MCDST, MCDBA, MCTS, OCP, CCNP, CCDP, CCNA Security, CCNA Voice, CNE, SCSA, Security+, Linux+, Server+, Network+, A+
    WIP: Just about everything!
  5. Arroryn
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    Arroryn we're all dooooooomed

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    I started raising a purchase order for one later on today, after I had woken up from banging my head against the desk.
    I think I'll shove it under my manager's nose and get one from Maplins. Maybe it will act better as a 'removable storage device' as opposed to a master/slave configuration.

    And all this to avoid calling the Dell Delhi help(less)line. Ah well :rolleyes:

    Thanks for your help, BM. Much appreciated. Here. Have a pat on the back. *pats*
     
    Certifications: A+, N+, MCDST, 70-410, 70-411
    WIP: Modern Languages BA
  6. BosonMichael
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    BosonMichael Yottabyte Poster

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    Stop that... I'm a married man! :oops:

    Glad to be of assistance.
     
    Certifications: CISSP, MCSE+I, MCSE: Security, MCSE: Messaging, MCDST, MCDBA, MCTS, OCP, CCNP, CCDP, CCNA Security, CCNA Voice, CNE, SCSA, Security+, Linux+, Server+, Network+, A+
    WIP: Just about everything!
  7. Arroryn
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    Arroryn we're all dooooooomed

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    Just to let you know, we sent it back to Dell :oops:
     
    Certifications: A+, N+, MCDST, 70-410, 70-411
    WIP: Modern Languages BA
  8. BosonMichael
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    BosonMichael Yottabyte Poster

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    Did you manage to recover any of the data?
     
    Certifications: CISSP, MCSE+I, MCSE: Security, MCSE: Messaging, MCDST, MCDBA, MCTS, OCP, CCNP, CCDP, CCNA Security, CCNA Voice, CNE, SCSA, Security+, Linux+, Server+, Network+, A+
    WIP: Just about everything!
  9. Arroryn
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    Arroryn we're all dooooooomed

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    My line manager said not to attempt to; after speaking to the owner of said hard drive, it wasn't deemed 'cost effective' to pursue recovery. Instead, we're ensuring it will never be accessed again.
     
    Certifications: A+, N+, MCDST, 70-410, 70-411
    WIP: Modern Languages BA
  10. BosonMichael
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    BosonMichael Yottabyte Poster

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    Sledgehammer? High-powered electro-magnet? Steamroller? :twisted:
     
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  11. Arroryn
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    Arroryn we're all dooooooomed

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    Locked cupboard? :rolleyes: lol
     
    Certifications: A+, N+, MCDST, 70-410, 70-411
    WIP: Modern Languages BA
  12. Tinus1959

    Tinus1959 Gigabyte Poster

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    Saw this a bit late I fear. When a disk goes mad, it helps sometime to lay it on ice for a few hours. Just wrap it in a towel, put the package in a plastic bag and lay it in the freezer for a night.
    Most of the time you might be able to see it long enough to recover the data and make a backup.
     
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  13. BosonMichael
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    BosonMichael Yottabyte Poster

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    My methods seem much more satisfying. :build

    I don't there will be a lot of cheering and high-fiving going on when you shut that cupboard door.
    (Shut that door! Shut that door! Shut that door! WOOHOOOOOO! ALL RIGHT!!!! :cheers :alc :rocks :clap :yep )
     
    Certifications: CISSP, MCSE+I, MCSE: Security, MCSE: Messaging, MCDST, MCDBA, MCTS, OCP, CCNP, CCDP, CCNA Security, CCNA Voice, CNE, SCSA, Security+, Linux+, Server+, Network+, A+
    WIP: Just about everything!
  14. Arroryn
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    Arroryn we're all dooooooomed

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    LMAO! What, Chariots of Fire stylie first? Slow-mo door shut, combined with a slow-mo gasp of horror as I realise I'm shutting someone's hand in the door?

    You're unreal BM :p
     
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    WIP: Modern Languages BA
  15. BosonMichael
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    ...your own. :ohmy YOW!!!

    I'll take that as a compliment. 8)
     
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    WIP: Just about everything!
  16. Boycie
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    Boycie Senior Beer Tester

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    Arro,

    Next time you need to recover data, give Spinrite a try. It has recovered two drives for me.

    Si
     
    Certifications: MCSA 2003, MCDST, A+, N+, CTT+, MCT

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