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problem accessing website

Discussion in 'Software' started by Boycie, Aug 18, 2010.

  1. Boycie
    Honorary Member

    Boycie Senior Beer Tester

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    I'm looking at a problem at the moment whereby the customer can browse to:
    http://www.pembrokeshire.gov.uk
    although no further.
    "Page cannot be displayed" from ie6 (!) and firefox 3.6 when attempting to enter the site via the english or welsh links.
    Tried from various other sites and cannot replicate problem.
    Sbs 2k3 with 10 clients and although i've only tried from the sbs box, it's apparently exactly the same for the clients.
    isp not aware of any dns issues and i've changed them to use google and opendns to no avail.
    I know IE6 is outdated, although this thing needs sorting out, although it just so happens this website is needed sooner rather than later. I should add I am not aware that they are unable to access any other sites.
    Any ideas?
     
    Last edited: Aug 18, 2010
    Certifications: MCSA 2003, MCDST, A+, N+, CTT+, MCT
  2. Sparky
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    Sparky Zettabyte Poster Moderator

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    What version of IE are they running mate? Not IE 6 is it? :blink
     
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  3. Boycie
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    Boycie Senior Beer Tester

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    hey sparks,
    it is on the server which is why i downloaded the latest version of firefox to try, alas same result mate :-(
     
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  4. JonnyMX

    JonnyMX Petabyte Poster

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    Not with Bumbeat?

    May need a JCB...

    :biggrin
     
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  5. craigie

    craigie Terabyte Poster

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    I have had this before mate.

    Do you have any other customers using the same ISP? If so can you jump onto one of there servers and see if the issue is replicated?

    Some websites block IP's which have tried to access them to many times, try contacting the website and ask them to whitelist your clients public IP?
     
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  6. Boycie
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    Boycie Senior Beer Tester

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    Mate, that was an awesome close - cheers! :beers2

    haven't got any other customers on the same isp, although just tried to telnet to the site on 80 - refused.
    used a web proxy from their box and site loads up straight away! Virtual beer on it's way over!
     
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  7. craigie

    craigie Terabyte Poster

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    Happy days mate!
     
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  8. DC Pr0Mo

    DC Pr0Mo Kilobyte Poster

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    Would that not make the home page blocked also?
     
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  9. Boycie
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    Boycie Senior Beer Tester

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    that's what was baffling me. gawd knows what they've got going on there, but i am about to contact them to get the i.p (hopefully) lifted.
     
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  10. craigie

    craigie Terabyte Poster

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    I had the same issue, the home page was fine as this loaded but any sub pages got the page could not be displayed.
     
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  11. Boycie
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    Boycie Senior Beer Tester

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    After all this time the council came back and said the Ip was not on their list and provided another website on the same server which goes through the same checks. This one works!
    Tracert identical, goes to 30 hops and times out, although the second site works perfectly. Any ideas on this?
     
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  12. Theprof

    Theprof Petabyte Poster Forum Leader

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    My guess is that the site is blocking ICMP requests. I am not even able to ping the website.
     
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  13. Boycie
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    Boycie Senior Beer Tester

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    hi mate, yes, although it's listening on port 80 which is what is required in this case.
     
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  14. Sparky
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    Sparky Zettabyte Poster Moderator

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    Just to confirm, do both URLs resolve to the same IP address?
     
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  15. Boycie
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    Boycie Senior Beer Tester

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    hey sparks,
    yep, the site they gave me is
    www.healthchallengepembrokeshire.co.uk
    just by accident, i have discovered a ping to both these addresses is 194.80.226.3 although if you leave the www out it resolves to 67.215.62.132
    got me wondering now! it's starting to bug me this one! :D
     
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  16. Sparky
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    Sparky Zettabyte Poster Moderator

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    Chances are they only have the WWW A record setup for the website so don’t stress about that.

    What are the other IT guys saying? Do they actually have a list of blocked IPs?
     
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  17. Boycie
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    Boycie Senior Beer Tester

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    yeah, fair enough.

    they do have an ip ban scheme, although the ip address the site i am looking at use is apparently not on there mate. the second site (http://www.healthchallengepembrokeshire.co.uk) apparently uses the same ip ban scheme and that works fine. :blink
     
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  18. Sparky
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    Sparky Zettabyte Poster Moderator

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    What’s the page cannot be displayed message like? Is it a generic IE message or is it something that you are redirected to from the web server.
     
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  19. Boycie
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    Boycie Senior Beer Tester

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    sorry for the delay in replying mate. yep, it's the generic ie one, not one redirected by the site.
     
    Certifications: MCSA 2003, MCDST, A+, N+, CTT+, MCT

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