problem accessing website

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I'm looking at a problem at the moment whereby the customer can browse to:
http://www.pembrokeshire.gov.uk
although no further.
"Page cannot be displayed" from ie6 (!) and firefox 3.6 when attempting to enter the site via the english or welsh links.
Tried from various other sites and cannot replicate problem.
Sbs 2k3 with 10 clients and although i've only tried from the sbs box, it's apparently exactly the same for the clients.
isp not aware of any dns issues and i've changed them to use google and opendns to no avail.
I know IE6 is outdated, although this thing needs sorting out, although it just so happens this website is needed sooner rather than later. I should add I am not aware that they are unable to access any other sites.
Any ideas?

 

hey sparks,
it is on the server which is why i downloaded the latest version of firefox to try, alas same result mate :-(

 

Not with Bumbeat?

May need a JCB...

 

I have had this before mate.

Do you have any other customers using the same ISP? If so can you jump onto one of there servers and see if the issue is replicated?

Some websites block IP's which have tried to access them to many times, try contacting the website and ask them to whitelist your clients public IP?

 

Mate, that was an awesome close - cheers!

haven't got any other customers on the same isp, although just tried to telnet to the site on 80 - refused.
used a web proxy from their box and site loads up straight away! Virtual beer on it's way over!

 

Happy days mate!

 

Would that not make the home page blocked also?

 

that's what was baffling me. gawd knows what they've got going on there, but i am about to contact them to get the i.p (hopefully) lifted.

 

I had the same issue, the home page was fine as this loaded but any sub pages got the page could not be displayed.

 

After all this time the council came back and said the Ip was not on their list and provided another website on the same server which goes through the same checks. This one works!
Tracert identical, goes to 30 hops and times out, although the second site works perfectly. Any ideas on this?

 

My guess is that the site is blocking ICMP requests. I am not even able to ping the website.

 

hi mate, yes, although it's listening on port 80 which is what is required in this case.

 

hey sparks,
yep, the site they gave me is
www.healthchallengepembrokeshire.co.uk
just by accident, i have discovered a ping to both these addresses is 194.80.226.3 although if you leave the www out it resolves to 67.215.62.132
got me wondering now! it's starting to bug me this one!

 

yeah, fair enough.

they do have an ip ban scheme, although the ip address the site i am looking at use is apparently not on there mate. the second site (http://www.healthchallengepembrokeshire.co.uk) apparently uses the same ip ban scheme and that works fine.

 

sorry for the delay in replying mate. yep, it's the generic ie one, not one redirected by the site.