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Pleased to meet you :-)

Discussion in 'New Members Introduction' started by onthewayout, Jul 28, 2012.

  1. onthewayout

    onthewayout New Member

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    Hi there,

    Just wanted to introduce myself, and ask for some advice.

    I've just turned 30, got no degree, but I've been working in a university library not far from London. My library job is part-time, so at the start of this year I applied for and got some casual hours doing 1st line support on the university helpdesk. My IT experience before this was very limited. I knew how to install Windows and Office on my own PC, and I'd helped students connect to the library wireless, but really I got my helpdesk job based on customer service experience and my boss taking a chance on an internal candidate.

    I like the work and I've found it surprisingly easy to keep up with (listening carefully, taking lots of notes and Googling error messages gets me a long way apparently :)) and I want to gain more helpdesk experience, but if possible in a steady fulltime job so I can quit the library. Any tips, especially what to study / practice / get certs in first, would be most welcome.

    cheers!
    otwo
     
  2. Beerbaron

    Beerbaron Megabyte Poster

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    Welcome to CF.

    Google is truly your best friend, make the most of what she has to offer :)

    Start with an entry cert such as the A+.
     
    Certifications: BSc (Hons), MSc, ITIL v3F, MCP, MCDST, MCITP: edst7, MCTS, MCSA: Server 2003, MCSA: Windows 7, N+, NVQ IT lvl 3, MCSA Windows 7, VCP5, CCENT, CEH
    WIP: CISSP
  3. SimonV

    SimonV Petabyte Poster Administrator

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    Welcome to CF, if you have any questions find the relevant forum and ask away. :)
     
    Certifications: MOS Master 2003, CompTIA A+, MCSA:M, MCSE
    WIP: Keeping CF Alive...
  4. nXPLOSi

    nXPLOSi Terabyte Poster

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    Welcome to CF!

    The hardest part is getting a foot in, and you've done that so well done. A+ is the next step! :biggrin
     
    Certifications: A+, Network+, Security+, MCSA 2003 (270, 290, 291), MCTS (640, 642), MCSA 2008
    WIP: MCSA 2012
  5. Kopite_21

    Kopite_21 Gigabyte Poster Premium Member

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    Welcome to CF!
     
    Certifications: National Diploma IT Advanced ECDL
    WIP: A+
  6. Notes_Bloke

    Notes_Bloke Terabyte Poster

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    Welcome:D

    NB
     
    Certifications: 70-210, 70-215, A+,N+, Security+
    WIP: MCSA

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