1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Pesky hunk of junk Dell Laptop

Discussion in 'Hardware' started by Ropenfold, Mar 9, 2009.

  1. Ropenfold

    Ropenfold Kilobyte Poster

    I bought a Dell Studio laptop from the Dell Site in November and up until now I'd had no real problems, occasionally it wouldn't recognise a disc I put in the DVD drive but I just put that down to the fact it was Vista.

    I attempted to downgrade vista to XP by booting through the DVD drive, it would start loading the drivers then blue screen. I then switched it back on and the drive had the yellow exclaimation drive on it, I reinstalled the driver for it and it was ok again.

    I started buring some cd's into itunes and all of a sudden the speed died on the drive. Now it doesn't even read any discs If I click on the drive it just ejects the disc asking for a valid disk. Does anyone have any ideas? I think the drive has died, shocking considering the laptop is less than 6 months old. :(
    Certifications: BSC (Hons), A+, MCDST, N+, 70-270,
    WIP: ITIL V3
  2. Metalstar

    Metalstar Kilobyte Poster

    Give them a bell. If its only 6 months old it should still be under warranty. If for some reason that isn't possible, you should be able to buy a replacement drive of ebay and stick that in.

    They are your best bet first though. I have had pretty good experiences on returns with Dell.
    Certifications: A+
    WIP: Network+
  3. UKDarkstar
    Honorary Member

    UKDarkstar Terabyte Poster

    You can check the warranty on the Dell website - under support and enter the asset tag.

    If it is out of warranty try www.tjl.co.uk - they're very good on Dell laptop parts. (I've dealt with them for years)
    Certifications: BA (Hons), MBCS, CITP, MInstLM, ITIL v3 Fdn, PTLLS, CELTA
    WIP: CMALT (about to submit), DTLLS (on hold until 2012)
  4. BosonMichael
    Highly Decorated Member Award

    BosonMichael Yottabyte Poster

    Dell's warranty support is outstanding. I've had a replacement part in my hands within 25 hours, and that's just as a home user, not as a techie.
    Certifications: CISSP, MCSE+I, MCSE: Security, MCSE: Messaging, MCDST, MCDBA, MCTS, OCP, CCNP, CCDP, CCNA Security, CCNA Voice, CNE, SCSA, Security+, Linux+, Server+, Network+, A+
    WIP: Just about everything!
  5. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

    Phone Dell, their customer service is quite good.

    Try a few different discs in the drive as a test first though.
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010

Share This Page