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personal knowledge base

Discussion in 'MCDST' started by supernova, Nov 24, 2008.

  1. supernova

    supernova Gigabyte Poster

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    I was reading chapter one of MS press 70-271 training kit about how it may be a good idea to keep your own personal knowledge base.

    I just wondered how many of you currently use this practice?
     
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  2. Qs

    Qs Semi-Honorary Member Gold Member

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    Nope - that's what Google + MS Official Base etc etc is for :p

    Qs
     
    Certifications: MCT, MCSE: Private Cloud, MCSA (2008), MCITP: EA, MCITP: SA, MCSE: 2003, MCSA: 2003, MCITP: EDA7, MCITP: EDST7, MCITP: EST Vista, MCTS: Exh 2010, MCTS:ServerVirt, MCTS: SCCM07 & SCCM2012, MCTS: SCOM07, MCTS: Win7Conf, MCTS: VistaConf, MCDST, MCP, MBCS, HND: Applied IT, ITIL v3: Foundation, CCA
  3. UKDarkstar
    Honorary Member

    UKDarkstar Terabyte Poster

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    I have always recommended (and required) all my engineers and support staff to carry round a "Day Book" where they note down what they do each day and especially any problems/fixes/workarounds.

    If you're going to be an IT professional then CPD (Continuing Professional Development) is a must and haveing your own records goes some way to helping with this. Gets a big thumbs up from me.
     
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  4. supernova

    supernova Gigabyte Poster

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    I agree but Microsoft still recommends you keep your own with your own documentation, I guess it could prove useful in speeding up the process and those hard to find solutions. Also your own solutions of course.
     
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  5. Qs

    Qs Semi-Honorary Member Gold Member

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    Obviously in a work environment it's different. Documenting everyday problems helps other techies fix problems in less time and with less hassle.

    Personally - no, I have better things to do, and I generally find that if something goes wrong I have a recollection of what to do.

    At work - yeah, it's a very good idea and I always contribute to a central 'store' of problems/resolutions... although admittedly I've never had to use it to resolve a problem. Admittedly though, that could happen.

    *shrugs* Each to their own.

    Qs
     
    Certifications: MCT, MCSE: Private Cloud, MCSA (2008), MCITP: EA, MCITP: SA, MCSE: 2003, MCSA: 2003, MCITP: EDA7, MCITP: EDST7, MCITP: EST Vista, MCTS: Exh 2010, MCTS:ServerVirt, MCTS: SCCM07 & SCCM2012, MCTS: SCOM07, MCTS: Win7Conf, MCTS: VistaConf, MCDST, MCP, MBCS, HND: Applied IT, ITIL v3: Foundation, CCA
  6. supernova

    supernova Gigabyte Poster

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    Day Book nice idea.
     
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  7. supernova

    supernova Gigabyte Poster

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    I know where you are coming from

    I also suppose it would help as you move from company to company.

    Must admit i only have ever used centralised company bases

    but i would only do it selectively reg entries, urls to files etc
     
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  8. Arroryn
    Honorary Member

    Arroryn we're all dooooooomed

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    I like the day book idea - may try that one myself.

    What I try to encourage the guys to do - as well as doing myself - is that when a user ticket is resolved, to mark in a private note the actual resolution.

    That way, the helpdesk in itself becomes a searchable knowledge base, with multiple resolves for many frustrating issues.

    I don't know if this is common practise, or if people just use their helpdesk software to tell people things are fixed...

    As for a personal knowledgebase - it is not something I've ever considered. The same as Qs - I'm not sure if I would have time to compile one, though I can see how it would be a useful thing.
     
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  9. Qs

    Qs Semi-Honorary Member Gold Member

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    Make yourself a nice access little access database if you want to do this for personal knowledge!

    Then twelve months down the line you can search/filter results as opposed to flicking through 300+ pages of scrap notes. :p

    Qs
     
    Certifications: MCT, MCSE: Private Cloud, MCSA (2008), MCITP: EA, MCITP: SA, MCSE: 2003, MCSA: 2003, MCITP: EDA7, MCITP: EDST7, MCITP: EST Vista, MCTS: Exh 2010, MCTS:ServerVirt, MCTS: SCCM07 & SCCM2012, MCTS: SCOM07, MCTS: Win7Conf, MCTS: VistaConf, MCDST, MCP, MBCS, HND: Applied IT, ITIL v3: Foundation, CCA
  10. Qs

    Qs Semi-Honorary Member Gold Member

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    Exactly! Give that woman a gold star! I had assumed that this was common practice inside a working environment.... maybe not.

    I.T support staff should always have a central base of knowledge so that it can help resolve similar future problems bettererer. (Yes, that is a word)

    Qs
     
    Certifications: MCT, MCSE: Private Cloud, MCSA (2008), MCITP: EA, MCITP: SA, MCSE: 2003, MCSA: 2003, MCITP: EDA7, MCITP: EDST7, MCITP: EST Vista, MCTS: Exh 2010, MCTS:ServerVirt, MCTS: SCCM07 & SCCM2012, MCTS: SCOM07, MCTS: Win7Conf, MCTS: VistaConf, MCDST, MCP, MBCS, HND: Applied IT, ITIL v3: Foundation, CCA
  11. UKDarkstar
    Honorary Member

    UKDarkstar Terabyte Poster

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    Depends on your job. My guys covered a lot of client sites, hence use of the book (which btw was my Company property, not theirs).
     
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  12. Qs

    Qs Semi-Honorary Member Gold Member

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    Fair enough - I now understand the reasoning behind it.

    And damn right! I'd want my notepads back too once they were done with! :D:p

    Qs
     
    Certifications: MCT, MCSE: Private Cloud, MCSA (2008), MCITP: EA, MCITP: SA, MCSE: 2003, MCSA: 2003, MCITP: EDA7, MCITP: EDST7, MCITP: EST Vista, MCTS: Exh 2010, MCTS:ServerVirt, MCTS: SCCM07 & SCCM2012, MCTS: SCOM07, MCTS: Win7Conf, MCTS: VistaConf, MCDST, MCP, MBCS, HND: Applied IT, ITIL v3: Foundation, CCA
  13. dmarsh

    dmarsh Terabyte Poster

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    I always thought that was one of the primary purposes of bug tracking systems, change management, machine logs, trouble ticket systems ? :blink

    Personally I just find day books get full of doodles from all the boring meetings....:oops:
     
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  14. supernova

    supernova Gigabyte Poster

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    Yes that is common practice. Well every where i have been

    However, personal is different as it would be selective and obviously generic , obviously no client details etc

    I am on about personal knowledge and development
     
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  15. del_port

    del_port Byte Poster

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    The log of every repair is what they suggest you do in the A+ .I haven't seen it mentioned yet in the mcdst,i'm nearly finished 70-271.

    This stuff is literally a gold mine of information i would have thought,if you take 300 calls every week,by the end of the year that is 15 600 repairs documented.

    I keep every repair in my head,i don't even have as many as 500 repairs done yet.I should really write them all down.
     
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  16. supernova

    supernova Gigabyte Poster

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    Thats what it recommends in the book
     
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  17. Qs

    Qs Semi-Honorary Member Gold Member

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    It's entirely up to you matey. If it were up to me.. I wouldn't bother. If a problem was annoying enough to become troublesome then I'd write down a separate resolution method, not document everything.

    To be honest, a lot of what's said in the 70-271 chapter 1 is a bit odd anyway. You should never assume that a user knows less than you regarding their I.T related problem.


    Yadda Yadda. Skip to chapter two... :p

    Qs
     
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  18. Qs

    Qs Semi-Honorary Member Gold Member

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    Heh. Well if you were 100% going to go for it then that would be one of the easier ways to do it. :) IMO though, as stated before, don't worry about it.

    Qs
     
    Certifications: MCT, MCSE: Private Cloud, MCSA (2008), MCITP: EA, MCITP: SA, MCSE: 2003, MCSA: 2003, MCITP: EDA7, MCITP: EDST7, MCITP: EST Vista, MCTS: Exh 2010, MCTS:ServerVirt, MCTS: SCCM07 & SCCM2012, MCTS: SCOM07, MCTS: Win7Conf, MCTS: VistaConf, MCDST, MCP, MBCS, HND: Applied IT, ITIL v3: Foundation, CCA
  19. supernova

    supernova Gigabyte Poster

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    Page 1-35 - Supporting Users and Troubleshooting a Windows XP operating system (70-271 - Training Kit)
     
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  20. dmarsh

    dmarsh Terabyte Poster

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    Some people try to make it into a field in itself and call it 'Knowledge management'. This is one driver behind things like Sharepoint. You can create a blog or wiki and stick it all there, then you and others can benefit, its available from anywhere in the world, and it might help you network with other professionals.
     
    Certifications: CITP, BSc, HND, SCJP, SCJD, SCWCD, SCBCD, SCEA, N+, Sec+, Proj+, Server+, Linux+, MCTS, MCPD, MCSA, MCITP, CCDH

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