1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

PC Won't power down fully

Discussion in 'Hardware' started by philbenson, Oct 16, 2005.

  1. philbenson

    philbenson Byte Poster

    208
    1
    20
    I am currently upgrading a friends computer. He is running Windows XP Pro.

    Whenever I try shutting down the system, the screen goes blank and I can hear the hard disk powering down, but the CPU and PSU fans continue to run.

    Can anyone suggest why and what I can do to resolve this?
     
    Certifications: MCP, MCP+I, MCSE, MCSA, MCTS
    WIP: CCNA(?)
  2. simongrahamuk
    Honorary Member

    simongrahamuk Hmmmmmmm?

    6,199
    125
    199
    Sounds to me like its the BIOS power management.

    Try seeing if you can change any settings for power in the BIOS, or try seeing if there is a upgrade available fr it.

    8)
     
  3. zimbo
    Honorary Member

    zimbo Petabyte Poster

    5,215
    98
    181
    go to the display settings... screensaver... then power at the bottom of the page.. advanced tab... power buttons area make sure it reads shut down.

    BTW is this a old system we talking about?

    Also check BIOS's Power Management settings... this depends on which BIOS you are running..
     
    Certifications: B.Sc, MCDST & MCSA
    WIP: M.Sc - Computer Forensics
  4. philbenson

    philbenson Byte Poster

    208
    1
    20
    Thanks for that guys. Not sure how old it is but its and AMD 2200+ CPU and reading on the mainboard, its a Gigabyte GA-7VAX-A
     
    Certifications: MCP, MCP+I, MCSE, MCSA, MCTS
    WIP: CCNA(?)
  5. philbenson

    philbenson Byte Poster

    208
    1
    20
    I've checked all the BIOS settings and set them back to default. Also checked that the power button is set to Shut down and it is. Next stage is the BIOS flash update I think.
     
    Certifications: MCP, MCP+I, MCSE, MCSA, MCTS
    WIP: CCNA(?)
  6. zimbo
    Honorary Member

    zimbo Petabyte Poster

    5,215
    98
    181
    k once in a while i suggest something that might sound like duh! but try this for me... shut down the pc.. eg start shut etc etc and when it gets to the *moment* observe the screen and tell me what it says? hmmm "Windows is now shutting down" or "Its safe to turn off your Computer" ?

    Now hold the power button in the actual case after a few seconds does the pc shut down?

    apologies if you have tried this or think im playing stupid but if this works this means the pc isnt APM for xp...
     
    Certifications: B.Sc, MCDST & MCSA
    WIP: M.Sc - Computer Forensics
  7. philbenson

    philbenson Byte Poster

    208
    1
    20
    Running through either the Start Button > Turn off your computer... or pressing the power button on the case produces the following messages:-

    Logging off...
    Saving your settings...
    Shutting down Windows...

    Then screen goes blank, and you hear the click as the hard drives switch off but fans continue running.

    I have worked on this PC before and it didn't have this problem then so I know it can be done.
     
    Certifications: MCP, MCP+I, MCSE, MCSA, MCTS
    WIP: CCNA(?)
  8. zimbo
    Honorary Member

    zimbo Petabyte Poster

    5,215
    98
    181
    ok when the screen goes blank then press the power button down for about 10 sec... does it shut down the fans?

    what OS was on this PC before or was it always running xp?
     
    Certifications: B.Sc, MCDST & MCSA
    WIP: M.Sc - Computer Forensics
  9. philbenson

    philbenson Byte Poster

    208
    1
    20
    Yep pressing the power button for a few seconds after the screen has gone blank shuts everything off.

    Before XP it was running ME I believe which is why I was pretty keen to get him upgraded. Thinking about it, I guess the complete shut down must have occured prior to the OS upgrade.

    I've had it back to put a DVD writer drive in and add a USB hub. I don't want to spend much more time on this so what do you reckon... Flash the BIOS or recommend new mainboard?
     
    Certifications: MCP, MCP+I, MCSE, MCSA, MCTS
    WIP: CCNA(?)
  10. zimbo
    Honorary Member

    zimbo Petabyte Poster

    5,215
    98
    181
    K wait a min... i did so research for you.. the board was designed for xp so if you checked the settings in xp like i said you can rule out Xp being the prob.

    Next no point in flashing the BIOS cause gigabyte dont seem to add anything in their updates concering this...

    have you checked the BIOS settings?

    Some old pc's this is the only way to shut them down (by pressing the button in!) this is your mate man! why get the guy to buy a motherboard now? might as well build him a new pc!
     
    Certifications: B.Sc, MCDST & MCSA
    WIP: M.Sc - Computer Forensics
  11. philbenson

    philbenson Byte Poster

    208
    1
    20
    Yes I've been through the BIOS settings and looked at everything which appears to be relevant. Any particular settings you know of to check?

    I agree about the BIOS updates. They only seem to have added Sempron compatibility in the last one.
     
    Certifications: MCP, MCP+I, MCSE, MCSA, MCTS
    WIP: CCNA(?)
  12. zimbo
    Honorary Member

    zimbo Petabyte Poster

    5,215
    98
    181
    what BIOS you running?
     
    Certifications: B.Sc, MCDST & MCSA
    WIP: M.Sc - Computer Forensics
  13. philbenson

    philbenson Byte Poster

    208
    1
    20
    The POST screen here says Award Modular BIOS v6.00PG. Its also got a message here about being a Dual BIOS
     
    Certifications: MCP, MCP+I, MCSE, MCSA, MCTS
    WIP: CCNA(?)
  14. zimbo
    Honorary Member

    zimbo Petabyte Poster

    5,215
    98
    181
    in the power management settings look around there... also in those settings the soft off PWBTN - should be switch off or something like that...
     
    Certifications: B.Sc, MCDST & MCSA
    WIP: M.Sc - Computer Forensics
  15. Boycie
    Honorary Member

    Boycie Senior Beer Tester

    6,281
    85
    174
    Zimbo,

    As far as i am aware what you are saying about "it is now safe to turn your PC off" that only happens with AT mobo's which are of the P2 ere. They could not turn themselves off.

    Someone please correct me if wrong!
     
    Certifications: MCSA 2003, MCDST, A+, N+, CTT+, MCT
  16. Baba O'Riley

    Baba O'Riley Gigabyte Poster

    1,760
    23
    99
    I don't have it on my PC so I'm not sure, but I think my Dad's XP Home system has a "Use Advanded Power Management" in the Power Options Control Panel applet. Could be worth checking that.
     
    Certifications: A+, Network+
    WIP: 70-270
  17. mojorisin

    mojorisin Kilobyte Poster

    395
    14
    41
    Try going to device manager and then click on View and then tick

    "Show hidden Devices"

    If there is one that shows up called APM and it has a red mark through it enable it and then try restarting the pc and shutting it down


    this usually solves the shutdown problem although it is unusual to have the fans still running it is usually the screen that stays on

    Hope this helps

    cheers
    Mick
     
    WIP: 70-685 http://www.speedtest.net/result/3377759783.png

Share This Page

Loading...