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Pc stuck in restart loop after vista service pack install!

Discussion in 'Software' started by beaumontdvd, Dec 15, 2009.

  1. beaumontdvd

    beaumontdvd Kilobyte Poster

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    Hi all, hopeone of you can help, I am running a dual core 3.4ghz computer that has vista installed from disc.
    I set it to automatically download updates and therefore the service pack was downloaded. and then installed. Upon restart there was a black screen with numbers. (I cant remember exactly but it was something like)-

    1234/4455 which looked like it was doing some kind of a scan.
    I had this on my laptop also but I cured the laptop by doing system restore from the repair option on the cd.

    I have tried all the cd repair tools,
    I have formatted the drive and deleted the partion and reinstalled the OS:

    Then it copies the files and restarts, It loads windows (with the green bar) then the screen says no signal and goes into standby(amber light)

    I can turn numlock/caplock/scrol lock on by keyboard so guess pc is running ok?

    Also if i boot to safemode it says an installation is in place and you need to restart the computer


    Hope someone can help as I really am short of options!
    Regards,
    Dave
     
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  2. greenbrucelee
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    I had a similar issue a while a go with a customers pc.

    This is what I did.

    Set the pc to boot from cd and do a repair install and set it back to before sp was deployed
    once in windows I manually updated Vista with Update for Windows Vista (KB937287)
    then installed the service pack

    and everything was ok.

    Try that.
     
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  3. beaumontdvd

    beaumontdvd Kilobyte Poster

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    Thanks for the reply,
    when reinstalling the os as soon as it loads to where you can customize the installation the screen just goes straight to standby, but pc remains on, I have also used startup repair which came back with no problems. If you meant system restore? There are no restore points available. Not sure of how else I can do it?

    Thanks,
     
    Last edited: Dec 15, 2009
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  4. greenbrucelee
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    Can you actually get into windows?

    if so go to add remove programs an uninstall the service pack > restart > try by uploading that update I mentioned by manually doing it then > let windows or manually install the service pack yourself.
     
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  5. beaumontdvd

    beaumontdvd Kilobyte Poster

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    Thanks, this is what I intended to do, and then as a second solution reinstall / rollback the nvideo device driver. But as soon as widows loads the screen goes on standby :(
     
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  6. greenbrucelee
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    Are you running the correct driver for the gpu?

    is it a beta driver?

    do you have any other video cards you could use or borrow? if so try it then delete the nvidia driver > then power off install that card and try proper drivers for it.

    if the mobo has onboard graphics then boot with onboard enabled instead of the gpu

    whats the fulls specs of the pc (include everything including make and model of psu)
     
    Last edited: Dec 15, 2009
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  7. beaumontdvd

    beaumontdvd Kilobyte Poster

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    Thanks for your help with this!
    The correct driver was being used, unless windows update download an updated version and installed that.
    I have no other video cards that can be used, and I cannot delete the nvidia driver to my knowledge without booting into the UI. I believe it does have an onboard gc which I will enable but am not familiar of the process of booting from this ect...

    The computer was custom built as part of an insurance job, (off the top of my head as im not at home)
    I believe roughly it is 3.4ghz dual core pentum 4
    2gb ram (4gb available)
    Not sure of hardisk make, but it is 120gb
    dvd/rw
    Power supply - unknown

    But im 90% sure its not a hardware fault as I have had this pc about three years and it has performed perfectly.

    Dave
     
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  8. greenbrucelee
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    when you enable onboard take the gpu out so there is no conflict.

    the psu will have a lable on it telling you what it is, it will also say whay the amps are on the 12v rail which may be handy to know too
     
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  9. beaumontdvd

    beaumontdvd Kilobyte Poster

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    Sorry just checked it doesnt have onboard graphics as far as I know, all I can find is VGA setting and it has PEG FORCE x1 enabled will just check the psu rail now
     
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  10. beaumontdvd

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    it says +5v +3.3V combined 200W Max output 250W
    AC input 230V 50HZ 5A

    hope this helps,
    Regards,
    Dave

    +3.3v +5v +12v -5V -12v +5v(sb)
    28a 30a 18a 0.5a 0.8a 2a
     
    Last edited: Dec 15, 2009
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  11. greenbrucelee
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    what is your graphics card?

    Your psu seems very low in terms of amperage to be running anything modern.
     
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  12. greenbrucelee
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    This may or may not work but have you tried a cmos reset?

    If you do not know how:-

    power off and unpluh the cable from the psu and ethernet port
    remove the battery from the board
    move the jumper pins (next to or just below the battery) from 1 & 2 to 2 & 3
    wait 20 seconds
    move the jump pins back to 1 & 2
    put battery back in
    put cables back in
    power on

    you may get a message saying hit F1 to set back to default settings or something just do what it says as this is setting things back to normal.

    I believe you may have 2 issues here one with the service pack which apparently happened to a few people and either a device driver/gpu issue or power issue.
     
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  13. beaumontdvd

    beaumontdvd Kilobyte Poster

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    Thanks, I have tried this and it hasn't worked, thanks anyway for all the help!
    It must be the service pack I downloaded, I forgot to add once the service pack was downloaded and the computer therfore installed it and restart it, I was able to log in with safe mode + networking but I made the mistake of installing vista from cd once the OS had loaded and that therfore installed but made me restart and then whenever safemode is selected it explains that the installation has completed correctly. If only I didnt reinstall vista I would be able to work around this is safemode! :(
     
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  14. greenbrucelee
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    can you boot in safe mode with networking whilst the cd is in the drive?

    try a repair install from there if you can or delete that installation then see if you can boot normally and do a repair install again and remove the sp.
     
    Last edited: Dec 15, 2009
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  15. beaumontdvd

    beaumontdvd Kilobyte Poster

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    Booting using safemood + networking with cd in drive makes no difference and brings up the error about the operating system is in the process of being installed press ok to restart your computer, so I have booted using the cd and opened up command prompt and undocked and formatted drive C: and It is currently 89% I then plan to maybe try format using a bootcd that I have as Im sure the windows format option when installing vista doesnt format it properly as it takes like two seconds. I will then install vista from bootcd if that doest work I'll reformat it all again, instal xp and add vista as either an upgrade or new installation. And see how that goes,
     
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  16. greenbrucelee
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    Sounds like it's your only option. remember to download that update for vista before the service pack. I have seen a few things on google where PCs got into infinit loops because of the service pack but getting that update then installing the service pack seems to work.
     
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  17. beaumontdvd

    beaumontdvd Kilobyte Poster

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    Ok will do! thanks for all the help,
    I guess the only option is to boot from XP Pro install that and see if that boots, the other option didnt work. I'll let you know how I get on! Thanks again,
    Dave
     
    Certifications: 070-271, 070-272, (MCDST)Level 1,2,3 NVQ
    WIP: 070-270, A+, N+, S+,MCDST 7 Upgrade
  18. beaumontdvd

    beaumontdvd Kilobyte Poster

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    Formatted reinstalled xp pro works fine now, might just keep xp pro as im doing my exam on it and it seems sensible! Thanks for all your help, Regards
     
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  19. greenbrucelee
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    Glad you got it sorted, I had read a few topics on the net about that service pack screwing things up for some people. Look like you were one of the ones.
     
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