PC anywhere problem

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Hi guy's,think this is the right forum.

I'm working on a jiob at the minute, where a customer has had a complete machine failure, and I'm in the middle of rebuilding that, but because it is a standalone machine, and he has his customer database on it, I set him up a new machine for the moment.

He's also having problem's with his database (why i was called in the first place) and his tech support are using PC anywhere to get into his machine.

No here's the problem. I only had an external modem available to give him (his original won't fit into the replacement machine), which is set up on COM 1 and set properly in the PC anyhwere profile. The problem is, the service reject's the modem at start-up, and tells me to check that it is on. I've tried everything I can think of, and nothin seems to work.

I've heard that PC anywhere can be funny with external modems, so does anyone know a work around or something to try. At the moment, I'm waiting for a new MOBO for this guy, and I won't have an internal modem till next week.

Any ideas???


Thanks


Andy




PS. Let me just say here how much i hate companies that are still using dial up. Cheapskates!!