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Outlook Express error

Discussion in 'Software' started by Jakamoko, Jan 4, 2004.

  1. Jakamoko
    Honorary Member

    Jakamoko On the move again ...

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    Hi All,

    My wife's friend is running XP and OE6. She is reporting the following error:

    Error occurred - memory access violation in module kernel 32 at 9839 - 93135152

    She can still manage to get it to run, though - just keeps getting the error.

    My initial thought is to run a repair installation using Add/Remove Programs, Windows Components. I've used this in the past for a similar prob myself, although not on XP.

    Any opinions ? Thanks in advance.

    :D

    EDIT: It is an OEM version of XP that came ready-installed with the Dell machine she bought just last year, if that makes any difference ? I DO NOT like OEM installs :evil:
     
    Certifications: MCP, A+, Network+
    WIP: Clarity
  2. SimonV

    SimonV Petabyte Poster Administrator

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    This is a virus Gav. I'm sure of it.

    They have opened or read a hoax email from Microsoft ref: Security Update. Microsoft never send out patches.

    Go to http://download.nai.com/products/mcafee-avert/stinger.exe

    This will clean the PC.
     
    Certifications: MOS Master 2003, CompTIA A+, MCSA:M, MCSE
    WIP: Keeping CF Alive...
  3. Jakamoko
    Honorary Member

    Jakamoko On the move again ...

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    You reckon, Si ? Interesting !

    She was the first person I encountered being hit with Blaster back when it was new. I got her to patch it, but don't think I gave her Stinger.

    I'll get her to try that, but you reckon it's more likely that than a broke OE ?

    Cheers anyway - will report back .....

    :)
     
    Certifications: MCP, A+, Network+
    WIP: Clarity
  4. SimonV

    SimonV Petabyte Poster Administrator

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    I could be wrong but I've seen this one before, ask if they have had an email similar to this:

    [​IMG]

    or this:

    [​IMG]
    Is so and they ran the attachment they have more than likely got the W32/Swen Virus. It has a few variants such as W32/Gibe and is different to blaster so its a possibility.

    HTH
     
    Certifications: MOS Master 2003, CompTIA A+, MCSA:M, MCSE
    WIP: Keeping CF Alive...
  5. Jakamoko
    Honorary Member

    Jakamoko On the move again ...

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    Thanks, Si - I've sent on the screen-shots, together with the Stinger link.

    Sounds plausible, but I'd still like to have her run a repair install. But I reckon between the two ideas, we'll crack this one.

    Cheers, Mate
    :D
     
    Certifications: MCP, A+, Network+
    WIP: Clarity

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