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Outlook contacts, dialing rules and a blackberry

Discussion in 'Internet, Connectivity and Communications' started by ThomasMc, Jul 2, 2009.

  1. ThomasMc

    ThomasMc Gigabyte Poster

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    Afternoon all,
    Having a bit of a battle with the above, I'm trying to get the dial from outlook function working and have had mixed success. I can't seem to get the right format of the phonenumbers so it doesn't break outlook dialing or the BB.

    At the start I had my numbers just as I would dial them 01412344567 in outlook (with a dialing rule to dial 9 for local and long)

    Outlook - Didn't add the 9 on dialing
    BB Calls - Worked as expected
    BB SMS - Worked as expected

    So after a bit of digging I came across a website telling me I needed to format the number like so
    +44 01412344567

    Outlook - Worked as expected
    BB Calls - Worked as expected (dialed the number as +441412344567)
    BB SMS - Didn't work (tried to send the message to +44 01412344567)

    Other formats that I tried where

    +44 (0141) 234-4567 - BB didn't like that at all
    &
    +44 1412344567 - Outlook Dialed 9 1412344567 :(

    All I want is for outlook to dial 9 on all calls, I remember having to do this on a win98 box a long time ago and it worked as expected just can't get it going on Windows 7 RC w/ Outlook 2007.
     
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  2. UKDarkstar
    Honorary Member

    UKDarkstar Terabyte Poster

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    Add it under modem settings ???
     
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  3. Arroryn
    Honorary Member

    Arroryn we're all dooooooomed

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    Yeah as UKD - in Control Panel go to your modem / dialling options and configure your area?

    If you've done that, try the format

    +44 (0) 141 XXX XXXX
     
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  4. ThomasMc

    ThomasMc Gigabyte Poster

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    Thanks UKD & Arroryn

    Dialing rule in via phone and modem

    Updated format as suggested

    Outlook - Dialed 90141XXXXXXX (perfect)
    BB Call - Dialed +44141XXXXXXX (perfect)
    BB SMS - Dialed +44 (0) 141 XXX XXXX (:()
     
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  5. UKDarkstar
    Honorary Member

    UKDarkstar Terabyte Poster

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    Think you can also add the 9 prefix in there somewhere too but it's been some time since I've had to configure a modem !
     
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  6. ThomasMc

    ThomasMc Gigabyte Poster

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    Lol, we still have some modems kicking about for the useless telepay system, unfortunately outlook uses the windows dialer, We are using a program called Activa to forward the input to asterisk
     
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  7. UKDarkstar
    Honorary Member

    UKDarkstar Terabyte Poster

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    Aah right. We did mess around with an asterisk server at one point but as we were only a small office we went with a Centrex solution.
     
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  8. ThomasMc

    ThomasMc Gigabyte Poster

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    Think I've got it, bit of a messed up way though :blink

    Format :

    (0) 1411234567 or (0) 7543554433

    Dialing rule

    General
    Area Code - 0
    Dail 9 for local and long

    Area code rule
    Area code - 0
    Include all prefixes
    ticked "dial:" to add the zero it removes from the area code grrr
    ticked "included area code"

    Outlook - works
    BB Call - works
    BB SMS - works

    need to test a little more though just to make sure :D
     
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  9. ThomasMc

    ThomasMc Gigabyte Poster

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    nvm this post
     
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  10. UKDarkstar
    Honorary Member

    UKDarkstar Terabyte Poster

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    Glad you got it sorted ! Frustrating tho' isn't it, to get so bogged down on something simple !
     
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  11. ThomasMc

    ThomasMc Gigabyte Poster

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    I thought I had it but although it say "Phone number will be dialed as: 907xxxxx" it doesn't send the 9 grrrr
     
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  12. UKDarkstar
    Honorary Member

    UKDarkstar Terabyte Poster

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    Try putting a comma after the 9 - I think this creates a pause while it picks up the outside line from memory
     
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  13. ThomasMc

    ThomasMc Gigabyte Poster

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    That didn't work UKD but thanks for the suggestion, why oh why did they have to try and be fancy with the dialer lol
     
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  14. supernova

    supernova Gigabyte Poster

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    +44 (0) 141 XXX XXXX

    (0) That is conditional if you dial +44 you dont need it , if you dont use country code you do.

    +44 141 XXX XXXX country code

    0141 XXX XXXX no country code
     
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  15. supernova

    supernova Gigabyte Poster

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    I think i misread

    put in

    141 area

    XXX XXXX number

    UK

    then in location under dialling rule enter 9 for long distance (if the number doesn't share same area code)

    select location

    you will find that when location (dialling rules) is set to UK it will dial

    9 0141XXX XXXX

    if you change same location (in dialling rules agian) to US (just to show you the changes)

    number will be changed

    9 011 44 141XXX XXXX

    again this is correct
     
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