Outlook, Arghhhhhhhh

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Hello, Long time no post.

Been a busy time for me since february, lots going on at home....not all good.

I have a user who says that from time to time, outlook prints an email when he clicks send, and sometimes when he clicks reply outlook instantly sends the reply before he has typed anything.

I have google'd the symptoms but get very little returned.

Has anyone come across the behavouir before?

 

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Yep

I come across behaviour like that every day

Sounds like an ID ten T error to me...

 

mouse cleaning usually helps

 

I agree, I often find this type of problem is between the chair and the keyboard.

 

just don't say it out loud!!

done it once... lost an eye ;)

 

That's what I thought, but as it happens so often I am less inclined to blame the user.

I'll have pear over his shoulder for a few hours and see if I can spot him doing anything wrong.

Tried different mice, old new, clean, dirty, still experience the problem.

Thanks anyway, keep your thoughts/ideas coming

 

I honestly hate this kind of problem, because even when it is the user, the REFUSE to accept it and blame everything else under the sun... so frustrating!

 

Make sure the user knows that pressing ALT-S will send the message... a finger fumble will certainly do that... or perhaps he's got a dirty ALT key...

 

what sparky said, but i'd prob do a detect and repair..
get the user to try another computer, cuz if you've changed the mouse on this computer a few times, and he aint got chunky fingers it can be an IRQ issue, but if the same problem happens on another computer, and he aint got chunky fingers then it could be ID ten T error

 

I'd go with returning Outlook to its default settings. I'm guessing that the user customized the settings (or tried to) and gummed up the works.

 

This is a strange symptom. Whenever i observe strange behaviour like this, i suspect it could be some kind of malware. It might be worth doing some on-line AV scans and running some decent anti-spyware adware apps on it and see if they come up with any nasties.