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Outlook, Arghhhhhhhh

Discussion in 'Microsoft Office Specialist (MOS)' started by Nelix, Jul 4, 2007.

  1. Nelix
    Honorary Member

    Nelix Gigabyte Poster

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    Hello, Long time no post.

    Been a busy time for me since february, lots going on at home....not all good. :cry:

    I have a user who says that from time to time, outlook prints an email when he clicks send, and sometimes when he clicks reply outlook instantly sends the reply before he has typed anything.

    I have google'd the symptoms but get very little returned.

    Has anyone come across the behavouir before?
     
    Certifications: A+, 70-210, 70-290, 70-291
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  2. zebulebu

    zebulebu Terabyte Poster

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    Yep

    I come across behaviour like that every day

    Sounds like an ID ten T error to me...
     
    Certifications: A few
    WIP: None - f*** 'em
  3. C4sper

    C4sper Byte Poster

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    mouse cleaning usually helps :)
     
    Certifications: ECDL, A+, MCP, MCDST
    WIP: MCSE, CCNA
  4. nXPLOSi

    nXPLOSi Terabyte Poster

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    I agree, I often find this type of problem is between the chair and the keyboard.
     
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  5. C4sper

    C4sper Byte Poster

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    just don't say it out loud!!

    done it once... lost an eye ;)
     
    Certifications: ECDL, A+, MCP, MCDST
    WIP: MCSE, CCNA
  6. Nelix
    Honorary Member

    Nelix Gigabyte Poster

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    That's what I thought, but as it happens so often I am less inclined to blame the user.

    I'll have pear over his shoulder for a few hours and see if I can spot him doing anything wrong.


    Tried different mice, old new, clean, dirty, still experience the problem.

    Thanks anyway, keep your thoughts/ideas coming
     
    Certifications: A+, 70-210, 70-290, 70-291
    WIP: 70-294
  7. nXPLOSi

    nXPLOSi Terabyte Poster

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    I honestly hate this kind of problem, because even when it is the user, the REFUSE to accept it and blame everything else under the sun... so frustrating!
     
    Certifications: A+, Network+, Security+, MCSA 2003 (270, 290, 291), MCTS (640, 642), MCSA 2008
    WIP: MCSA 2012
  8. BosonMichael
    Highly Decorated Member Award

    BosonMichael Yottabyte Poster

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    Make sure the user knows that pressing ALT-S will send the message... a finger fumble will certainly do that... or perhaps he's got a dirty ALT key...
     
    Certifications: CISSP, MCSE+I, MCSE: Security, MCSE: Messaging, MCDST, MCDBA, MCTS, OCP, CCNP, CCDP, CCNA Security, CCNA Voice, CNE, SCSA, Security+, Linux+, Server+, Network+, A+
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  9. Sparky
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    Sparky Zettabyte Poster Moderator

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    Looks like a user error. Is there blank emails in the sent items folder?

    Perhaps uninstall Office and do a clean install with all the default toolbars? Also configure the auto spell check in Outlook, that will mean there will have to be one extra mouse click to send an email. Might help! :biggrin
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
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  10. Mr.Cheeks

    Mr.Cheeks 1st ever Gold Member! Gold Member

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    what sparky said, but i'd prob do a detect and repair..
    get the user to try another computer, cuz if you've changed the mouse on this computer a few times, and he aint got chunky fingers it can be an IRQ issue, but if the same problem happens on another computer, and he aint got chunky fingers then it could be ID ten T error
     
  11. tripwire45
    Honorary Member

    tripwire45 Zettabyte Poster

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    I'd go with returning Outlook to its default settings. I'm guessing that the user customized the settings (or tried to) and gummed up the works.
     
    Certifications: A+ and Network+
  12. Bluerinse
    Honorary Member

    Bluerinse Exabyte Poster

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    This is a strange symptom. Whenever i observe strange behaviour like this, i suspect it could be some kind of malware. It might be worth doing some on-line AV scans and running some decent anti-spyware adware apps on it and see if they come up with any nasties.
     
    Certifications: C&G Electronics - MCSA (W2K) MCSE (W2K)

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