Outlook 2002 crash HELP!

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All,

I have a user profile problem every time I open outlook 2002 using this profile it crashes and displays the usual ... outlook has stopped responding send error report etc. I am using server 2000 for exchange sever and windows XP pro on the clients, I have tried the following

Deleted roaming profile from clients
Restored profile pre crashing problem
Creating a whole new profile but keeping the same logon name
Tried several outlook.exe /commands


I am very stuck on this one, all other user accounts work fine when using outlook. I think it may be an exchange server issue or anti virus. Any suggestions would be greatly appreciated

Eddie

 

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What happens if the user logs into another machine, does it work, or still do the same?

rename the .ost file to .old
remove all app data & registry settings for outlook (Backup default profile .NK2 file and keep the old .ost somewhere safe)
run a repair on the office installation
re-run outlook

see if that works - if that fails however, you might want to think about backing her mailbox up into a .pst and perhaps re-creating the mailbox on the exhcnage server, then just add the .pst into outlook as an archive folder so the user can access previous emails

We get this quite often in work, running the above normally works ok

 

Thanks for your reply,

The error occurs on any terminal so i guess this may be a profile issue, we do not have .ost enabled only .pst files. I have attached a screen shot it only loads to this point then freezes up and i am unable to select any options. Could i migrate the mailbox into a .pst then use that on a new account?
Thanks again for your help

Eddie

 

Could be a corrupt profile. Have you tried deleting the profile completley and starting a new?

You could try copying the mails etc as a .pst but if any are encrypted or password protected then you may loose this.

 

Does the user have a PST file and if so how large is it?

 

Might be worth checking the AV - have seen Avast plugins cause problems with newer version of oulook, reinstall usually fixes this. Just an idea

 

Try running scanpst.exe on .PST files and make sure that profile hasn't got any mailboxes added to which user hasn't got the access to.

edit: why screenshot in a word doc?

 

yes he does it is only 32kb

thanks