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Opening local office documents takes ages

Discussion in 'Software' started by michael78, Oct 6, 2010.

  1. michael78

    michael78 Terabyte Poster

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    Had this problem ages ago and fixed it but for the life of me can't remember how. If she opens a document directly on her desktop it takes a long time to open but if she goes into Word and then opens it through file and open it opens no problem. Tried the usual things of deleting the normal.dat file and doing a repair but that doesn't fix the issue. Any ideas?

    Cheers in advance :biggrin
     
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  2. jamesclimax

    jamesclimax Nibble Poster

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    try removing the Office registry key, then retrying
     
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  3. michael78

    michael78 Terabyte Poster

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    Cheers mate I'll give it a go. I'll let you know if it fixes it.
     
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  4. michael78

    michael78 Terabyte Poster

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    doesn't work :(
     
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    WIP: Online SAN Overview, VCP in December 2011
  5. Darkfunnyguy

    Darkfunnyguy Byte Poster

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    Try do a complete uninstall of Microsoft Office and reinstall or if you can do a system restore of last time it worked properly.

    One question is it just this file or opening up any other files as well?
     
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  6. Simonvm

    Simonvm Kilobyte Poster

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    Does this occur on every user profile, or just this one?
     
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  7. Theprof

    Theprof Petabyte Poster Forum Leader

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    I was going to mention the same thing... I would check to see if it works on a different user porfile.
     
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  8. michael78

    michael78 Terabyte Poster

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    Can't check as she is in Sweden and connected via VPN.
     
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  9. westernkings

    westernkings Gigabyte Poster

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    Usually it's an anti virus scanning the file first.
     
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  10. michael78

    michael78 Terabyte Poster

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    They use Symantec and disabled Auto-protect but it still does it. Seems to be a well known issue but has lots of different causes and fixes which I've tried.
     
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  11. Rob1234

    Rob1234 Megabyte Poster

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    Tell her to open it via word and stop moaning.
     
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  12. michael78

    michael78 Terabyte Poster

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    lol I wished I could mate
     
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    WIP: Online SAN Overview, VCP in December 2011
  13. Nyx

    Nyx Byte Poster

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    We had a similar issue at work last year, I don't remember how was it solved but it had to do with templates. I know it doesn't help much but it is a bit of a clue isn't it? :P

    you could also try to deactivate any add-ins that are not needed - office button -> word options -> add-ins
    as found here: http://forums.techarena.in/ms-office-support/1105659.htm
     
  14. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

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    You need new Anti-Virus software then. :biggrin

    Also does opening the document through word bypass AV?? :blink
     
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  15. michael78

    michael78 Terabyte Poster

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    It seems to be a pretty common problem with a multitude of reasons and fixes which none work :(
     
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    WIP: Online SAN Overview, VCP in December 2011
  16. michael78

    michael78 Terabyte Poster

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    Tried the add-ins but it's not that causing it and I did have issues years ago with templates causing similar problems but this is happening on all office documents such as Excel and Word. Cheers anyways for the reply.
     
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    WIP: Online SAN Overview, VCP in December 2011
  17. Sparky
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    Sparky Zettabyte Poster Moderator

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    Do you get the same problem if the word doc is in the root of the C:\ drive or from a different location from the desktop?
     
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  18. michael78

    michael78 Terabyte Poster

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    Got to be honest I didn't try another location mate.
     
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    WIP: Online SAN Overview, VCP in December 2011
  19. Sparky
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    Sparky Zettabyte Poster Moderator

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    Worth a shot to gather some more info.
     
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  20. nugget
    Honorary Member

    nugget Junior toady

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    I have also had the same problem. I've found that usually it's due to the file looking for and trying to access links to a server location from the file.

    She could try opening it in word and then saving it to the desktop again as a different file name and see if that makes a difference.
     
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