Opening local office documents takes ages

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Had this problem ages ago and fixed it but for the life of me can't remember how. If she opens a document directly on her desktop it takes a long time to open but if she goes into Word and then opens it through file and open it opens no problem. Tried the usual things of deleting the normal.dat file and doing a repair but that doesn't fix the issue. Any ideas?

Cheers in advance

 

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try removing the Office registry key, then retrying

 

Cheers mate I'll give it a go. I'll let you know if it fixes it.

 

doesn't work

 

Try do a complete uninstall of Microsoft Office and reinstall or if you can do a system restore of last time it worked properly.

One question is it just this file or opening up any other files as well?

 

Does this occur on every user profile, or just this one?

 

I was going to mention the same thing... I would check to see if it works on a different user porfile.

 

Can't check as she is in Sweden and connected via VPN.

 

Usually it's an anti virus scanning the file first.

 

They use Symantec and disabled Auto-protect but it still does it. Seems to be a well known issue but has lots of different causes and fixes which I've tried.

 

Tell her to open it via word and stop moaning.

 

lol I wished I could mate

 

We had a similar issue at work last year, I don't remember how was it solved but it had to do with templates. I know it doesn't help much but it is a bit of a clue isn't it? :P

you could also try to deactivate any add-ins that are not needed - office button -> word options -> add-ins
as found here: http://forums.techarena.in/ms-office-support/1105659.htm

 

It seems to be a pretty common problem with a multitude of reasons and fixes which none work

 

Tried the add-ins but it's not that causing it and I did have issues years ago with templates causing similar problems but this is happening on all office documents such as Excel and Word. Cheers anyways for the reply.

 

Got to be honest I didn't try another location mate.

 

I have also had the same problem. I've found that usually it's due to the file looking for and trying to access links to a server location from the file.

She could try opening it in word and then saving it to the desktop again as a different file name and see if that makes a difference.