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Ok I really need help now.

Discussion in 'Computer Security' started by Trickey, Jun 17, 2008.

  1. Trickey

    Trickey Bit Poster

    This is not for my computer (Thank Christ) but my girlfriends.
    She had some spyware pop ups.
    Fair enough, I personaly think that if she had told me about them i could have got rid of them, but thats not the issue.:rolleyes:
    What happened was that she accidently clicked on one as it poped up with bad timing. (ie. when she was clicking on something else)

    Now heres the issue:

    When we start the computer, even in safe mode, It displays an error that is as follows:

    "userinit.exe- Application error" "The application failed to initialize properly (0xc0000005) Click on OK to terminate the application"

    So we click ok and the computer just stops.:x
    It shows the background, and the task manager works, but nothing else happens at all.
    I have tried safe mode, but it has the same error.
    And because i cannot access the computer at all, i cannot do a panda scan or anything.
    Although even if i could she has dial up internet so there is another thing that makes it difficult.
    I was gonna fix it in safe mode, or atleast try but we cant do anything.

    Is there any way to get around this without formatting the hard drive?
    Has anyone else had this occur before?
    Any help is much appreciated.

    Thanks guys.
  2. Mitzs
    Honorary Member

    Mitzs Ducktape Goddess

    Trickey is there not a little x at the top of that warning box? If so click that instead of ok and see what it does.
    Certifications: Microcomputers and network specialist.
    WIP: Adobe DW, PS
  3. Mitzs
    Honorary Member

    Mitzs Ducktape Goddess

    Here is a link. You can try a repair install. Your gonna need her disk though because you will need to do it from the CD. So you will also have to change the settings in the bios so your cd will boot before your hdd does.

    Certifications: Microcomputers and network specialist.
    WIP: Adobe DW, PS
  4. UKDarkstar
    Honorary Member

    UKDarkstar Terabyte Poster

    Could remove hard drive to an external caddy and scan it on another machine (make really sure other machine has AV running first !)

    Ultimately you probably will need to re-install but as the machine is probably infected it would be better to remove any data (whilst drive is connected to another machine) and then reformat/reinstall. If you opt for a re-install on top of what's already there the virus may still be active and cause the same problem again.
    Certifications: BA (Hons), MBCS, CITP, MInstLM, ITIL v3 Fdn, PTLLS, CELTA
    WIP: CMALT (about to submit), DTLLS (on hold until 2012)
  5. greenbrucelee
    Highly Decorated Member Award

    greenbrucelee Zettabyte Poster

    I had a similar thing happen on my Brothers although his kept coming up with a bill for him to pay and when you clicked the x for the bill to dissapear it gave an application error.

    If you can get on to to the internet, go to trend micros website and run the full free system scan which will get rid of all spyware, malware and greyware. Download a free copy of easy cleaner(if you have the mike meyers book its on the CD that comes with it) clean out all invalid registry entries (select registry and find then delete).

    Do a normal virus scan with whatever software you have on that machine.

    And everything should be ok.
    Certifications: A+, N+, MCDST, Security+, 70-270
    WIP: 70-620 or 70-680?
  6. nugget
    Honorary Member

    nugget Junior toady

    A lot of these spyware pop-ups program the little red X button to actually be the installer button, so when you click the X to close the window it starts installing.:x
    Certifications: A+ | Network+ | Security+ | MCP (270,271,272,290,620) | MCDST | MCTS:Vista
    WIP: MCSA, 70-622,680,685
  7. Trickey

    Trickey Bit Poster

    I tried that one, but it has the same function as clicking ok.
    Ill try the repair install, but wont be able to do so for about a week as i have a fair bit of uni work due.

    I'll get back to you and let you guys know how it goes.

    and thanks for the feedback guys.
  8. TimoftheC

    TimoftheC Kilobyte Poster

    Trickey - I googled your error message and there are a number of posts for the problem you seem to have. One thing you could try is the solution recommended here (post 2) : -


    Hope it helps but let us know either way.
    Certifications: A+; Network+
    WIP: MCDST???
  9. Trickey

    Trickey Bit Poster

    Sorry to waste your time guys, she cracked the sads and just wants to format it now.
    I have no idea how to fix it, although I think that doing a repair install would probably be best, but oh well. What can ya do.

    But thanks for the help guys, I appreciate it. Alot.

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