No internet access

Oh man! Ad-blocking software has been detected! :'(

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Ok here's the gist of it then. Stepdad's got a centrino laptop, it's connected to the router ok far as i can tell, packets being sent and received, but when he goes to use IE it says connecting to site 1.0.0.0 and cannot find the page, he's running mcaffee firewall could be causing a conflict you think? EDIT on the firewall that is

 

Oh man! Ad-blocking software has been detected! :'(

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Got a bit more info out of him, seems to think problems started when he installed mcaffee so i'll get him to uninstall that and go from there, i'll come back if there's anymore problems tho

 

From a tech's point of view, are these problems not the best, where people fix it themselves ;)

I would of said mcafee.

 

I'd clarify that statement slightly, eyeball - a properly-worded description of the problem from the user is often the easiest way to fix an issue like this.

IMHO

 

Is that the actual IP address IE is trying to connect to or did you make it up by way of illustration?

You might want to check the proxy settings in IE. Tools > Internet Options > Connections tab > Lan Settings button and untick use a proxy server and tick automatically detect settings.

Possibly McAfee has put entries in there

 

Let me clarify....

While at work I have about 12 hours work to fit in each day, we are very busy and most issues are complex. Therefore any issue I do not have to go and work on is best, then having full information, then Ghost!