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New laptop Problems

Discussion in 'Software' started by alsheppard, Apr 6, 2006.

  1. alsheppard

    alsheppard Bit Poster

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    Hi All!

    I have recently purchased a new HP Pavilion dv8000 laptop and i must admit i do like it but this week i have been experiencing problems.

    Twice it had turned it sell off.

    And today all websites closed and a notepad .log file was left on my desktop it's quite large with loads of info in it that i do not understand.

    Has any one experienced similar problems?

    Best regards

    Adam
     
  2. Clyde

    Clyde Megabyte Poster

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    download spybot software and check for spyware. Run a full virus scan. If you go online make sure you have a firewall..

    thats to start..
     
    Certifications: A+, Network+, Security+, MCSA, MCSE
    WIP: MCITP
  3. simongrahamuk
    Honorary Member

    simongrahamuk Hmmmmmmm?

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    I agree with Clyde. Run a complete Spyware scan.

    Spybot
    Adaware

    Just two that I'd suggest. 8)
     
  4. alsheppard

    alsheppard Bit Poster

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    Thanks for the quick response.

    I keep good house keeping, I know about these threats and I protect my self with these programs, Zone Alarm, Avg 7.1, Xoft Spy, Ad-aware and spybot.

    That's why I was so surprised with this behavior.

    Adam
     
  5. d-Faktor
    Honorary Member

    d-Faktor R.I.P - gone but never forgotten.

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    what was the name of the log file on your desktop? could you provide a snippet?
     
  6. alsheppard

    alsheppard Bit Poster

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    This is the top


    An unexpected error has been detected by HotSpot Virtual Machine:
    #
    # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x7c9010f3, pid=3576, tid=3720
    #
    # Java VM: Java HotSpot(TM) Client VM (1.5.0_05-b05 mixed mode)
    # Problematic frame:
    # C [ntdll.dll+0x10f3]
    #

    --------------- T H R E A D ---------------
     
  7. alsheppard

    alsheppard Bit Poster

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    This is the name

    hs_err_pid3576
     
  8. simongrahamuk
    Honorary Member

    simongrahamuk Hmmmmmmm?

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    A quick google on the above reveals that this is a Java issue. Have you recently updated Java? Or if not perhaps you should.

    Just guessing. :blink
     
  9. alsheppard

    alsheppard Bit Poster

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    I was updating after doing the same thing, hopefully the problem will stop but i find it hard that it could turn my PC off.

    Thanks for the help.

    Adam
     
  10. Clyde

    Clyde Megabyte Poster

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    temporarily disable java in your browser(s) and see if it goes away.
    If you installed sun java, uninstall, delete the folder that remains and reinstall
    try deleting the contents of downloaded program files folder...
     
    Certifications: A+, Network+, Security+, MCSA, MCSE
    WIP: MCITP

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