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New customers - what do you use?

Discussion in 'The Lounge - Off Topic' started by Boycie, Mar 14, 2011.

  1. Boycie
    Honorary Member

    Boycie Senior Beer Tester

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    hi,

    I would be interested to hear what tools and utilities other members use when taking on a new customer -from an overall audit perspective.
    Let's assume minimal information is available from the previous I.T people!

    Thanks!
     
    Certifications: MCSA 2003, MCDST, A+, N+, CTT+, MCT
  2. simongrahamuk
    Honorary Member

    simongrahamuk Hmmmmmmm?

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    When you say customer I assume that you mean a new company? i.e. In a merger or take over of some sort?
     
  3. westernkings

    westernkings Gigabyte Poster

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    Or when a company hands their IT support to your company? as in, "I ditched the last support company because they sucked, so I signed a contract with Boycie for 12 months"
     
    Certifications: MCITP:VA, MCITP:EA, MCDST, MCTS, MCITP:EST7, MCITP:SA, PRINCE2, ITILv3
  4. Boycie
    Honorary Member

    Boycie Senior Beer Tester

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    hi,

    sorry, didnt explain very well. i was speaking from an outsourced perspective. i.e, i am working for a company providing managed i.t services.
     
    Certifications: MCSA 2003, MCDST, A+, N+, CTT+, MCT
  5. BosonMichael
    Highly Decorated Member Award

    BosonMichael Yottabyte Poster

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    Shoot, Boycie, I had the tool that I used to use on my Flash drive, and I erased the files just a few days ago. Unfortunately, I can't remember the name. It basically ran a script on each person's machine and placed an "output" file on a shared folder. If I remember correctly, the tool would compile the list of software and hardware installed on each machine and presented it in an easy-to-reference fashion. Not that this information does you a lot of good, considering I can't remember the name... :blink
     
    Certifications: CISSP, MCSE+I, MCSE: Security, MCSE: Messaging, MCDST, MCDBA, MCTS, OCP, CCNP, CCDP, CCNA Security, CCNA Voice, CNE, SCSA, Security+, Linux+, Server+, Network+, A+
    WIP: Just about everything!
  6. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

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    What do you use just now mate?
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010
  7. Boycie
    Honorary Member

    Boycie Senior Beer Tester

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    BM - sounds good - hope you remember!

    Sparks - We use Kaseya

    thanks!
     
    Certifications: MCSA 2003, MCDST, A+, N+, CTT+, MCT
  8. gosh1976

    gosh1976 Kilobyte Poster

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    sounds like astra32 maybe. everest and speccy also come in handy.
     
    Certifications: A+, Net+, MCDST, CCENT, MCTS: Win 7 Configuring, CCNA
  9. JonnyMX

    JonnyMX Petabyte Poster

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    Rohypnol works for me with most 'customers'.

    :twisted:




    :biggrin
     
    Certifications: MCT, MCTS, i-Net+, CIW CI, Prince2, MSP, MCSD
  10. BosonMichael
    Highly Decorated Member Award

    BosonMichael Yottabyte Poster

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    Astra32 looks awfully familiar... that was probably it. It's been 4 years since I used it.
     
    Certifications: CISSP, MCSE+I, MCSE: Security, MCSE: Messaging, MCDST, MCDBA, MCTS, OCP, CCNP, CCDP, CCNA Security, CCNA Voice, CNE, SCSA, Security+, Linux+, Server+, Network+, A+
    WIP: Just about everything!

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