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New BT Home Hub (Con Cave Version)

Discussion in 'Internet, Connectivity and Communications' started by Console Geek, Dec 18, 2008.

  1. Console Geek

    Console Geek New Member

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    i recently received the new black con caved Home Hub. i used the installation disc to guide me through and everything was perfect the lights were steady and on but the problem was i could not connect to the internet, it was saying something like this, 'could not connect to server, check your connection.' i checked my connections and they were all good. After a long day of trying to get it sorted i gave up in the end after phoning BT and going through everything and after all this i just put my old small rounded Home Hub back up and it works excellent. I just dont get it. if there is anyone who may be able to assist me then please feel free to help :)

    Thanks
     
  2. mattstevenson

    mattstevenson Byte Poster

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    Have you actually configured the new router with your user and pass for the ADSL?
     
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  3. supernova

    supernova Gigabyte Poster

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    I love it when there is ZERO information to go on. :D

    Where are you reading this error, router, setup software or web browser.

    What is the exact error message?

    I would check....

    login details for router

    if on WIFI get it working on cable first to rule out WIFI issues.

    Check connections to line and filters. Are there other phones/ sky boxe etc on same line do they have filters

    You should have a ADSL light which is like a link light on a network card that shouldnt flicker it should be always on. If it isnt then its a connection or filter issue.
     
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  4. simongrahamuk
    Honorary Member

    simongrahamuk Hmmmmmmm?

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    does it work when you are hard wired into the hub?
     
  5. supernova

    supernova Gigabyte Poster

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    Already Asked
     
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  6. Console Geek

    Console Geek New Member

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    i have done everything that you have said its configured correctly and the CD has helped me through. it says 'cannot connect to server' when im at the log in screen trying to log in, it comes up straight away. everything is configured, installed and IP'd (lol) correctly.
     
  7. hbroomhall

    hbroomhall Petabyte Poster Gold Member

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    If you log onto the router what does it say about the connection?

    Harry.
     
    Certifications: ECDL A+ Network+ i-Net+
    WIP: Server+
  8. supernova

    supernova Gigabyte Poster

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    Okay so this happen when not wireless, directly connected and wireless is disabled on same PC.

    I just wanted to rule out wifi problem by checking that wired works, i see alot of people set up router okay then cant get wifi to work, but think its something else

    Whilst on wired connection try to ping the router

    start menu -> run -> cmd

    ping 192.168.1.1

    (192.168.1.1 could be different, check manual)

    You should see something like....

    Code:
    Pinging 192.168.1.1 with 32 bytes of data:
    
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=2
    Reply from 192.168.1.1: bytes=32 time=1ms TTL=2
    Reply from 192.168.1.1: bytes=32 time=1ms TTL=2
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=2
    
    Ping statistics for 192.168.1.1:
        Packets: Sent = 4, Received = 4, Lost = 0 (
    Approximate round trip times in milli-seconds:
        Minimum = 0ms, Maximum = 1ms, Average = 0ms
    If you get that, that means the connection to the router would seem to be okay.
    If not we would need to investigate why

    I guess this will work because you said the setup program worked okay, just double checking
     
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  9. hbroomhall

    hbroomhall Petabyte Poster Gold Member

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    BT (particularly on re-badged 2-Wire units) have a habit of using .254 for the router address.

    (Just in case you were having problems with this.)

    Harry.
     
    Certifications: ECDL A+ Network+ i-Net+
    WIP: Server+
  10. supernova

    supernova Gigabyte Poster

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    I'll remember that... i am not familiar with BT kit, not keen on these hub things

    .... they have to be different :D
     
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