Networked Printer not printing

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My colleague has now gone on leave and left me with a job that needs completing, we have a network printer setup but when printing, nothing is reaching it. Ping response comes back "destination net unreachable."

IP: 192.168.20.1
Sub: 255.255.255.0
Gateway: 192.168.20.254

the PC is on the same Subnet & Gateway, I have checked the network port is patched and tried in different network ports which I know are good and working. My only other thoughts now are that the printers network card could be faulty, any suggestions?

 

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Is the user definitely trying to print to that printer!?! Checked the print queue to see if anything is stuck in there? Or is nothing reaching the print queue at all? I would suspect a config issue of some sort as opposed to faulty network card. Could be wrong though!

 

Can you configure the printer's network settings? some of them have displays and buttons etc so you can set them to have static ip or dhcp, definitely it should have option to print the config so you can double check the ip address

 

Thanks for the replies, yes the printer has the correct settings for what is setup on the print server. there are two jobs stuck in the print queue, but deleting them hasn't made any difference.

Our network tech is going to go and check the switch is configured correctly, so will see what comes back from that... but as the PC worked on the same port the printer was on, then I am sure the network port is fine.

 

Can you print elsewhere? Good old print server reboot? Or printer reboot? Been tried etc?

 

rebooted the printer, can print elsewhere fine... i have connected the printer up by USB to one PC and is losing the connection by USB intermittently... so I am now believing it more so that the fault is hardware as the USB & Ethernet ports are on the same panel... good thing we have a warranty

 

it has a dedicated network card, it's a Canon iSensys LBP6750

I have set it to DHCP and is not picking up any IP configuration...

 

You've ruled out both issues there, so it has to be hardware.

 

Is there a button or something to reset it to factory default to start over with a clean setup?