Network Printer install

Oh man! Ad-blocking software has been detected! :'(

This website is run by the community, for the community... and it needs advertisements in order to keep running. Blocking our ads means your killing our stats!
Please disable your ad-block, or become a premium member to hide all advertisements and this notice.

Hi,

I am trying to set up a HP 2600N network printer on our network. The problem being, the servers are maintained by the company who installed them (although we do have access to them).

We have an exclusion range of x.x.x.30 - x.x.x.49 and .30 has been reserved for this particular printer. The printer has accepted the address (printed out config page), the printer is phsically connected up to the switch, although i cannot ping it and the HP software is unable to find it.

Any ideas what i have missed out/ should try next?

Thanks

Si

 

Oh man! Ad-blocking software has been detected! :'(

This website is run by the community, for the community... and it needs advertisements in order to keep running. Blocking our ads means your killing our stats!
Please disable your ad-block, or become a premium member to hide all advertisements and this notice.

Have you set the subnet mask and default gateway correctly on the printer? Got any link lights?

 

Juice,

Yes, i have set the IP, mask and gate on the printer and the link light is active.

Thanks

Si

 

If you set the printer to DCHP does it pick up an address from the scope and can you ping it then?

 

Si,

after i couldn't ping the address i set, i swopped it to DHCP hoping for an address. It didn't pick one up.
Just about to turn the printer back to factory defaults and go from there.

Thanks

Si

 

Sounds like a duff JetDirect card to me.

If you've got another printer of the same model lying around you could pull the card from that and stick it in the new one. If you can reconfigure it with the static IP and mask etc, then that points to the card

 

yep, it looks that way. we have an identical printer in the other building, so i will go and grab that. I'll let you know.

Thanks for the help.

Si

 

Boyce,

Questions:

1. Have you confirmed that the subnet mask for both the client and print device are the same?
2. Is there a software firewall active on the client?

 

Guy's,

Thanks for all the input , appreciated.

The problem turned out to be the printer. I reset it back to the factory default, it picked up an IP and has worked perfectly since.

Regards

Si

 

Or the problem was wiped out/erased when you reset to factory defaults

 

Yes!

I am a great fan of turning things on and off to cure problems.

Si

 

As the vicar said to the stripper

 

Or if it doesn't work, give it a swift kick, seems to cure some problems, did I really say that out loud?

 

Just a reminder Boyce, if it's picked up an address from DHCP remember to add that address to a reservation through the printers MAC address.

Don't want the printer to suddenly change IP address once its all set up and running now do we!