Network nightmare...

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Hi all, hope all are well,

aint been around much, but wont go into that here..

As some of you know, im an IT Tech just me and my IT manager who is very tech savvy. Well, last week he left

My new IT manager is a nice guy, but has been employed solely for his unix database skills. His tech knowledge and network know how is limited.
We have just had an Astaro network kit put in, and now we're having probs. Im stuck, im trying to help him but hes somewhat lost. This is beyond me, but hope Zeb or BM etc could help. The following is an email from Astaro tech manager this morning which may help you lot see what the prob is without me confusing the issue.

Thanks everyone,

Kat

 

Thanks Spark,

sorry to be vague, but still trying to get my head round business networking!! Im loathe to do it in a way as hes getting 13k more than me and dosent know!! But i want to learn.

Yeh, they put it back on for some reason, i think because the internet was running slow.. i think it should be taken off as i think the astaro has a firewall.
I will do a tracert tomorrow and post it, along with more info.

Kat

 

Ok Spark,
Leave that with me, post back in morning.
Kat

 

Hi Spark,
yeh its a Pro 100. Astaro yeh. Just had a brief word with my ex IT manager and he said, Kev do you remember us doing route add? Errr, yeh, he said just route add 192.168.x.x mask 255.255.255.0 192.168.x.x -gateway and it should be ok. Ok i did that but 255.0 was a bad parameter? did 255 and it now allows me to ping the remote address but the remote sites of which there are 4 still cant get outlook, though strategix and internet is ok. Iv probably made a mistake. Asked my new manager to do me a tracert and he dosent know.....................

Kat

 

Thanks for you're help Spark.

Managed to get my head round route print/add and solved it..

Emails are aflowing once more!!!!
Everyone was pleased with me, might be a simple thing for some, but im quite proud of myself!!

Kat

 

Now go and ask for a 13k payrise